Human factors and resilience

Human factors and resilience

While the rate of medical error remains stubbornly high at around 10 percent in modern hospital systems, there are considerable untapped opportunities to improve care by turning our attention to what healthcare systems do well.

Instead of focusing on why systems sometimes fail, resilience science engineering seeks to understand how dynamic and highly complex organisations and systems, like healthcare, usually get things right.

Successful approaches to improving care also consider human factors, or how healthcare professionals interact with their work environment. The Human Factors and Resilience stream, led by Dr Robyn Clay-Williams, is pioneering a new approach to understanding the many factors that underpin the delivery of high-quality care despite the challenges of large, complex interacting networks of various health professionals, stretched budgets and rapid technological change. This research is bridging the gap between theoretical evidenced-based approaches and practical delivery of safe patient care.

Stream Team Members

Dr Robyn Clay-Williams - Senior Research Fellow robyn.clay-williams@mq.edu.au

Dr Elizabeth Austin - Postdoctoral Research Fellow

Teresa Winata - Research Assistant teresa.winata@mq.edu.au

Chrissy Clay - Research Assistant chrissy.clay@mq.edu.au

Selected stream projects

The Deepening our Understanding of Quality in Australia (DUQuA) project

Organisational Resilience at Townsville Hospital project

Understanding Work-as-done in Blacktown Hospital Emergency Department: A Cognitive work analysis

Selected publications

CHRIS Working paper #103 Interventions addressing system and patient factors in the Emergency Department: A scoping meta-review. Elizabeth Austin, Brette Blakely and Robyn Clay-Williams

CHRIS Working Paper #108 Resilient health care: A scoping review and bibliometric analysis of an emerging research paradigm. Louise A. Ellis, Kate Churruca, Robyn Clay-Williams, Chiara Pomare, Elizabeth E. Austin, Janet C. Long, Anne Groedahl, Jeffrey Braithwaite

Other resources

Resilient Health Care Network website

Content owner: Australian Institute of Health Innovation Last updated: 20 Mar 2019 3:58pm

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