Robyn Clay-Williams

Robyn Clay-Williams

Dr Robyn Clay-Williams

Senior Research Fellow, Centre for Healthcare Resilience and Implementation Science, Australian Institute of Health Innovation

Phone: +61 2 9850 2438



BEng, PhD

Dr Robyn Clay-Williams leads a research stream in human factors and resilient healthcare at the Centre for Healthcare Resilience and Implementation Science, Australian Institute of Healthcare Innovation, at Macquarie University.

Dr Clay-Williams holds a NSW Health EMC research fellowship in the field of health service and system design. Prior to her work in health services research, Dr Clay-Williams was a military test pilot, an electronics engineer, and flight instructor.  Dr Clay-Williams transitioned to healthcare seven years ago through a PhD, which in internationally recognised work, translated aviation teamwork concepts to healthcare via a randomised controlled trial evaluating a Crew Resource Management based training intervention.

Dr Clay-Williams has produced over 80 peer-reviewed research outputs. Specific areas of interest include teams and teamwork, decision-making, leadership, simulation, resilience engineering, and usability test and evaluation of medical devices and IT systems.

Dr Clay-Williams TED Talk can be viewed here: Gender equality requires gender-based design

In 2019, Dr Clay-Williams featured on SBS Insight in a program titled Female Firsts.


Google Scholar profile

Featured projects
  • Investigating methods for improving productive safety in hospital Emergency Departments.
  • Deepening Our Understanding of Quality in Healthcare (DUQuA). A large, multifaceted NHMRC-funded project assessing the relationship between quality management systems and patient outcomes for AMI, stroke and hip fracture in 32 hospitals across Australia.
  • Development and implementation of a tool to identify innovation in surgery (Westmead Hospital and Macquarie University Hospital).
  • Development and implementation of a surgical decision making process to improve outcomes for frail patients. The new process involves pre-surgical consultation/discussion between patients, families, surgeons, intensivists, and anaesthetists (Townsville Hospital and Health Service).
  • Understanding Work-as-done in Blacktown Hospital Emergency Department: A Cognitive work analysis
  • Organisational Resilience at Townsville Hospital
Other projects

Current research projects

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