FAQs for Macquarie alumni

FAQs for Macquarie alumni

Answers to frequently asked questions for Macquarie University alumni.

Staying in touch

How can I update my details?

Change your email address, home address or employment details in the 'Update my details' section of the Alumni Web Community. Or give us your details and we will update your profile.

Email: alumni@mq.edu.au

Phone: +61 2 9850 7310

Post: Alumni Relations, Level 2 BD Building, 4 Research Park Drive, Macquarie University NSW 2109

Why aren't I receiving alumni emails?

If you are not receiving communications from us, then you need to update your details in the Alumni Web Community.

How can I contact my friends from Macquarie University?

Due to privacy restrictions, the University cannot give out your friend's contact details. But we can contact a friend on your behalf. Email alumni@mq.edu.au with your request.

Alumni membership

How do I register as an alumni?

You automatically joined our global alumni community when you graduated from Macquarie.

But we need you to sign up in the Alumni Web Community – an exclusive space for Macquarie graduates – so you can stay connected with us and other alumni.

If you have already signed up, log in with your registered details (email username and password, or Facebook connect).

First-time users can register for a new account, using your name at graduation, student ID number and date of birth.

Your Alumni Web Community account is different from your alumni OneID account, which is created as part of your Macquarie University Library alumni membership.

How can I find my student ID number?

Send a request to alumni@mq.edu.au with your name at graduation, date of birth, degree/s and graduation year/s.

How can I recover forgotten Alumni Web Community login?

If you have forgotten either your username or password, send a request to alumni@mq.edu.au with your name at graduation, date of birth, degree/s and graduation year/s.

Why can't I find my name in the Account Lookup for the Alumni Web Community?

We create your alumni profile in the Alumni Web Community after you graduate. This means you will not find your name listed until after graduation.

Check that you are using your name at the time of graduation. You will also need your date of birth and student ID number.

If a problem stills exists, send an email to us alumni@mq.edu.au.

Library membership

How can I access online databases?

Macquarie University alumni are entitled to free lifetime membership of Macquarie University Library, including borrowing privileges and special access to online databases and ebooks.

To gain special alumni access to Macquarie University Library online resources:

  1. Register for Macquarie University Library membership. Select 'Macquarie University Alumni' as the category and 'Alumni (Macquarie University)' as the reason for library membership.
  2. Follow instructions in the automated email to create your OneID login and password. This will give you access to all databases available to alumni (see 'Alumni databases A-Z').

Remote access may be limited due to publishers' agreements. These databases may be used off-campus by Macquarie alumni for personal noncommercial use. Use of these resources for commercial gain is not permitted. If you visit Macquarie University Library in person, you will have full access to all databases using the library computers.

How can I borrow from the library?

Macquarie University alumni are entitled to free lifetime membership of Macquarie University Library, including borrowing privileges and special access to online databases and ebooks. Alumni library members can borrow an unlimited number of items for 16 weeks.

To borrow resources from Macquarie University Library:

  1. Register for Macquarie University Library membership. Select 'Macquarie University Alumni' as the category and 'Alumni (Macquarie University)' as the reason for library membership.
  2. Follow instructions in the automated email to create your OneID login and password. This will also give you access to all databases available to alumni (see 'Alumni databases A-Z').
  3. Collect your Alumni Campus Card in person from Student Connect 18 Wally's Walk, Level 2 Building C7A MUSE (Monday to Friday 8.30 am–5.30 pm). Macquarie does not mail out cards, for privacy reasons. You must show your alumni library membership confirmation email and one form of photo identification (driver's license, passport, proof of age card) to Student Connect when you collect your card.

Would you post my Alumni Campus Card to me?

No. You must collect your card in person from Student Connect 18 Wally's Walk, Level 2 Building C7A MUSE (Monday to Friday 8.30 am–5.30 pm). We do not mail out cards, for privacy reasons.

Alumni benefits

Will I have access to iLearn after I graduate?

You can use Macquarie's iLearn up until your graduation date but you will not have access after you graduate from Macquarie University. All alumni have access to the Alumni Web Community.

Can I have access to my student email account after I graduate?

If you were studying at Macquarie University from mid-2007 onwards – when we migrated to the Gmail platform – you will have full access to your student email account (in the format first.last@students.mq.edu.au).

Ask the IT Service Desk to reset your password if you have forgotten it (email help@mq.edu.au or phone +61 2 9850 4357).

Follow these instructions to forward student emails to a personal account.

Older internally hosted email accounts (e.g. @laurel.ocs.mq.edu.au) no longer exist.

How can I get more involved?

How can I update my preferences and interests?

Change your communication options and interests in the 'Tailor my preferences' section of the Alumni Web Community. Then we can connect with you about:

  • alumni networking events or alumni volunteer opportunities, as well as Sirius Magazine and Macquarie Matters e-magazine
  • university news on particular topics, such as arts, economics, law or technology.

How can I subscribe to Sirius Magazine and Macquarie Matters e-magazine?

Visit the Alumni Web Community and check your details to see that we have your correct email address and postal address. If your details are correct and you are not receiving regular information from our Alumni team, send an email to us alumni@mq.edu.au.

Academic records

How do I obtain my academic transcripts?

You can request an official academic transcript from Macquarie University for a fee, or you can authorise someone else to act on your behalf.

All requests are managed by Student Connect (Monday to Friday 8.30 am–5.30 pm), not the Alumni Relations office.

Current students can generate a free unofficial transcript via eStudent.

How do I obtain my testamurs?

All requests are managed by Student Connect (Monday to Friday 8.30 am–5.30 pm), not the Alumni team.

How do I find the official shorthand name of my degree?

Names and abbreviations for all awards (certificates, degrees and diplomas) are listed by year in the Macquarie University Handbook archive.

Click on the year you first began your studies at Macquarie to locate your degree. Open the course entry and you will find the shorthand name in brackets under ‘Award’.

How can I confirm my employee is a graduate of Macquarie University?

Use the Macquarie University Graduate Register to verify academic qualifications conferred by the University. You will need to know the person's name at the time of graduation.

If your search does not return a result, contact Student Connect (Monday to Friday 8.30 am–5.30 pm).

How do I sign off official documents?

Contact Student Connect (Monday to Friday 8.30 am–5.30 pm) for help.

Can’t find an answer to your question? 

Contact the Alumni team at Macquarie University by

  • email or 
  • phone +61 2 9850 7310. 

We're here to help you.

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