Overview and introduction to our ways of working

Enhancing processes, support and technology to achieve efficiencies in the way we deliver services to staff and students.

We accept our responsibility to ensure the University’s academic, organisational and financial sustainability for generations to come. To achieve this, we will adjust our operating models on multiple fronts to better respond to the needs of our students, staff and stakeholders.

We acknowledge the crucial partnership between academic and professional staff in achieving our strategic goals and ambitions, and the importance of effective and efficient professional services in enabling the mission of the University.

Work streams

Key benefits
Scorecard KPIs
  • improved service for students aligned with students first
  • improved service for staff aligned with our people
  • improved career pathways for Professional Staff aligned with our people
  • Improved work environment, enabling modern work practices
  • a transparent and efficient operating model which supports focused investment in research and improvements in coursework suite and delivery
  • removal of process duplication
  • streamlined business processes, aligned to the digital roadmap which allow the realisation of savings
  • a business model which allows the identification and realisation of selected revenue-generating opportunities.
Workforce
  • # of staff headcount
  • # of staff Full Time Equivalent (FTE)
  • % of employees >40 days annual leave
  • $ employment cost
  • cost-to-income ratio
  • # of students-to-staff ratio
  • % of managers <3 direct reports
  • % of academic staff (including research only, teaching and research, teaching and leadership, technical/industry/commercial academic)
Board positionRole

Executive sponsors​

Vice-President, Professional Services

Vice-President, Finance and Resources

Program lead ​

Executive Director, Transformation Management

Page owner

E: Group Marketing