Refund and transfer

Refund and transfer

Refund policy overview

This policy acts as a guide for students regarding their refund and transfer entitlements. For a full refund - apply to the ELC in writing at least 28 days before the commencement of enrolment.

Requests for refund less than 28 days before the commencement of enrolment will receive a partial refund of fees (75% of fees paid).

No refund request will be granted once a course has commenced.

Refund in case of visa rejection - apply in writing and with the written advice from the Australian Immigration authority within 28 days of receiving advice of visa rejection to for a full refund.

Refunds take 4-6 weeks to process from the date the ELC receives the completed, written application.


  1. Head of Centre, Macquarie University English Language Centre
  2. Managing Director, Access Macquarie Ltd.
  3. NSW Ombudsman -

Full Refund Policy

Also see Student Complaints and Appeals Policy

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