Complaints management

Complaints management

The University aims to provide a high quality teaching research and learning environment which promotes respect, safety and embraces diversity. 

We recognise that there will be occasions when problems, misunderstandings or complaints may arise which need to be managed in a fair, transparent and timely manner. Select from the options below to find out more about how Macquarie manages different types of complaints.

  • Student complaints

    The University aims to resolve any student complaints in a consistent, fair and transparent manner and use the knowledge gained for improvement...

  • Complaints from the public

    The University welcomes all forms of feedback, including complaints on its services and products...

  • Staff Complaints

    The University aims to support a work environment where staff feel confident to raise concerns in the knowledge that they will be addressed...

  • Concerning and threatening behaviours

    A safe working, teaching and learning environment is a right of all members of the University community...

  • Discrimination or harassment

    Macquarie University is committed to providing a work and study environment free from all forms of discrimination and harassment...

  • Reporting wrongdoing: public interest disclosures

    Reporting of suspected wrongdoing in public administration is in the public interest and is vital to the ongoing integrity of the public sector...

  • Research integrity or misconduct

    The Research Integrity Framework outlines the culture of good research practice we want to enshrine at Macquarie University...

  • Student conduct

    The University is committed to providing a rewarding learning and research experience that helps students achieve their full academic potential...

  • Reporting a hazard or incident

    To achieve our vision, Macquarie University is committed to ensuring the health and wellbeing of its employees, students and others...

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