Requesting information

Requesting information

Standard request for information

If you cannot find what you are looking for on the website, you may contact the relevant Faculty or Office of the University to ask for specific information, or alternatively you may contact the Right to Information Officer.

Generally, we try to release information we hold without the need for you to make a formal access application.

Make an informal request

There is a large volume of information on the University’s website. If you cannot access the internet you can make an informal request for a copy. If you cannot find what you are looking for on the website, you may contact the relevant Faculty or Office of the University to ask for specific information. Macquarie University will release information to people requesting it provided there is no overriding public interest against disclosure.

Generally, we try to release information we hold without the need for you to make a formal access application.

You may make an informal GIPA request for information that has not been published via the website:

  • email to gipa@mq.edu.au
  • contact the relevant University office or faculty.

Formal requests

A formal access request provides the person making the application with a legally enforceable right to be provided with access unless there is an overriding public interest against disclosing the information. Your rights to accessing information are set out in the IPC Fact Sheet.

The fee for a formal access application is $30. This counts towards the first hour of processing time.

There is provision for a 50% discount of processing charges on hardship grounds or if the information is of special benefit to the public generally. There may be processing charges of $30 per hour to cover the time taken to deal efficiently with the request. Up to 50% of any such extra charges may be payable in advance. If you seek access to your own personal information, the first 20 hours of processing time are free of charge. These are standard fees, and the full conditions are set out on the Information and Privacy Commission GIPA Act Fees and Charges page.

You will be notified whether your application is valid within five working days. In the case of a request deemed to be invalid, assistance will given to help you make the application valid.  The Right to Information Officer will undertake the necessary searches to provide you with the information you have requested, using the most efficient means available. The GIPA Act requires that information is released within 20 working days after the university receives your application, unless an extension is agreed.

How do I make a formal request?

To make a formal access application, you must

  • apply in writing
  • state that you are seeking the information under the Government Information (Public Access) Act 2009
  • provide a postal address for return correspondence
  • give enough details about your request for the University to clearly identify the information you want, being as specific as possible
  • enclose an application fee of $30.00 (to avoid delays please send a money order).

A formal request may be made using the following options:

Please note that the application must be accompanied by the relevant fee. You may email gipa@mq.edu.au for advice on making a formal application.

Who can help me with more information?

The Right to Information Officer
Macquarie University
SYDNEY NSW 2109
Phone: +61 2 9850 4259
Email: gipa@mq.edu.au

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