Leaders, Innovators and Disruptors Networking Lunch

8 November 2019

12:00 pm - 1:30 pm

Macquarie University Incubator, 8 Hadenfeld Avenue

All industries do a “Women to Watch” list – in Ad Agency world a name you’ll often find featured is Julie Dormand – & for good reason.

About this Event

This month’s Leaders, Innovators & Disruptors Networking Lunch speaker is Julie Dormand, CEO of MercerBell. Julie was recently named Industry Leader of the Year 2019 at the Mumbrella Awards and featured on B&T’s Women to Watch lists.

In this informative session Julie Dormand will talk about CX, cover off MercerBell’s identified trends in customer behaviour; and also look at the effect of CX and the resulting paradigm shifts seen across industries, with thoughts on what all this means for brands.


Julie is a customer marketing professional with over 20 years experience including skills in business management, leadership, CRM, digital, data and CX.

Under her guidance MercerBell has grown to be a highly awarded and leading Australian Customer Experience (CX) Agency. As an active industry participant, Julie has received the ADMA AC&E Jon Clark Contribution Award for her involvement and dedication.

Julie has steered MercerBell on a pathway to constant growth and business success. This includes numerous awards, a constant growing list of blue-chip clients, opening a Melbourne office and the successful acquisition of MercerBell by the Publicis Groupe in 2016.

Julie Dormand

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Contact us

02 9850 1881