Complaint management

Our commitment to improving our services

Macquarie University welcomes all forms of feedback, including complaints on its services and products.

Macquarie views effective complaint management as part of its commitment to improving service provision and addressing systemic and re-occurring problems.

Complaints from the public

You can submit a complaint via our portal.

View our Complaint Management Procedure to find out more information for students and public complaints.

What to do if you come across the following

• Staff safety at work
• Safety on Campus and reporting WHS risks and hazards
• Reporting wrongdoing: public interest disclosures for staff
• Discrimination or harassment information for staff and students