Macquarie University is about discovery, learning and participation in a borderless world. We are a dynamic, flexible and engaged university committed to excellence in research, teaching and global citizenship. In undertaking its learning and teaching, research, and community engagement functions, the University collects, stores, and uses a broad range of personal and health information relating to students (both prospective, current and alumni), staff, patients and third parties. Further information about using personal and health information as well as accessing information has been provided below.

Protecting information


  • Is the information I am collecting personal information or health information?
  • Do I need to collect this information?
  • Who am I collecting from?
  • What is it going to be used for and is it a lawful use?
  • Is this information being used for research?
  • Do I need consent to collect this information and if so what details do I have to provide when I collect it?
Where to next
  • Privacy Management Plan – definitions of information
  • Privacy Management Plan – Collection
  • Go to guide – health information
  • Personal information collection checklist
  • Research considerations
  • Consent form toolbox

Need more assistance contact the Privacy Officer


  • Where is the information going to be stored?
  • How long will the information be stored for?
  • Who will have access to it?
  • What measures are in place to prevent it from getting in the wrong hands?
Where to next
  • Privacy Management Plan – Storage
  • Personal information collection checklist
  • Information access – best practice requirements

Need more assistance contact the Privacy Officer

Access and accuracy

  • How can an individual access their own information once it has been collected?
  • How do I ensure any changes in the information are correctly reflected?
  • Have I put in any measures to ensure an individual can access and correct their information if necessary?
Where to next
  • Privacy Management Plan – Access and Accuracy
  • Information access guidance (including GIPA / RFI)
  • Information change form

Need more assistance contact the Privacy Officer


  • How do I ensure the information is accurate and up to date?
  • Is the information still relevant and fit for purpose?
  • Am I using this information in a way that was not for the expected use?
Where to next
  • Privacy Management Plan
  • Privacy information health check checklist

Need more assistance contact the Privacy Officer


  • Who can I disclose this information to once it is collected?
  • Have I obtained consent to disclose this information?
  • Do I need to make the individual aware that this information will be disclosed elsewhere?
  • What do I do if the information has been disclosed inappropriately?
Where to next
  • Privacy Management Plan – Disclosure
  • Consent form toolbox
  • Complaints and breaches guidance

Need more assistance contact the Privacy Officer

Accessing and amending information

Under the PPIPA and HRIPA an agency must allow access to personal and health information without excessive delay or expense. Please follow the instructions in the following link to access your personal or health information.


Students can update their information collected as part of the admission and enrolment process via eStudent, or by contacting Ask MQ. Staff can contact HR to correct or update some of their information in HROnline. Patients can contact the University Hospital’s Health Information Services to correct or update their information in TrakCare.

If any other changes are required a request can be made through the Change My Personal Information Request form.

Making a complaint

The University is committed to protecting the privacy of personal and health information in accordance with privacy legislation.

It is an offence for the University to:

  • intentionally disclose or use personal information, other than in connection with the lawful exercise of relevant functions, for an unauthorised purpose
  • offer to supply personal information that has been disclosed unlawfully
  • hinder the Privacy Commissioner or a member of staff from doing their job.

Where an individual has a complaint as a result of the above, they may make a complaint by:

Find out more

Plan and Policy

  • Macquarie University Privacy Management Plan - this document describes the measures which the University takes to comply with the privacy laws that it is bound by (under review).
  • Privacy Policy
  • Training (staff and students)

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