This work will define the service principles that our professional staff teams commit to and set out what those principles mean in practice. This is an important part of achieving our ambition to provide an exceptional service experience for our students and customers.

The working group has distilled initial insights into early concepts and is currently testing these with key customer and reference groups, including students, academic staff, professional staff and leaders.

Throughout November, the working group will be drafting the Service Charter and would like to test it with professional staff members.

Express your interest in helping to test the way the principles are articulated by emailing Fiona Cross at Fiona.cross@mq.edu.au. There will be another opportunity to provide feedback before the end of the year.

A random selection of Undergraduate and Postgraduate students has been invited to take part in the survey, which is being conducted by the  Department of Education. The results of the survey help Macquarie improve our student experience.

All responses are kept confidential and no personal information will be linked to students’ responses.

From the 28 July – 28 August, staff are requested to display one of the slides at the end of their lectures, tutorials and seminars to help encourage participation among selected students.

Please also emphasis that feedback from the students is used to improve the quality of the student experience at Macquarie as shown in the Highlights from the 2021 SES and initiatives taken by Macquarie University.

Questions from students regarding the administration of the SES should be directed to the Social Research Centre on 03 9236 8500 or via qilt@srcentre.com.au.