Macquarie University, along with many universities in Australia and New Zealand, is participating in a benchmarking exercise for IT service quality.

This is a short survey about your experiences with IT Support Services here at Macquarie. The survey officially launched on Monday 22 October and will run through to Friday 9 November. You will receive an invitation via email with a link to participate in the survey.

Once you’ve completed the survey, you will have the option to enter into a random prize-draw, with a chance of winning a $100, $50, or one of three $20 Macquarie Centre gift cards. This information will be saved separately from your survey responses. The winners’ names will be published on the staff and student web portals respectively and contacted via their Macquarie University email account.

To provide confidentiality, the survey is being conducted by Voice Project, an external organisation. Not only will your feedback help us understand how well our current services are meeting your needs and identify areas that need improvement, it will enable us to benchmark our service standard across the Higher Education sector.