The survey is collecting feedback on the University’s key administrative and support services:

• Finance
• Purchasing
• Human Resources
• Information Technology
• Research Administration
• Marketing
• Student Recruitment
• Student Support
• Teaching Development
• Facilities Management.

It is the second part of the UniForum benchmarking study carried out by Cubane Consulting. Data collected at Macquarie will be compared with 11 other Australian and New Zealand universities.

Improving these services is a key strategic priority for Macquarie, as identified in pillar 7 of ‘A Framing of Futures’.

Vice-Chancellor Professor S Bruce Dowton says the survey will assess and benchmark how these services are tracking and where we have more work to do.

“It was unusual to include our support services in the strategic framework, which sets out the very high-level, far horizon vision for our University,” Professor Dowton said.

“But I felt very strongly at the time, and continue to feel strongly, that it was important to do so. These services are fundamental to our success as an organisation and we must ensure they support our core missions of teaching and learning and research effectively, efficiently and reliably.”

“We are starting to realise our vision and moving from an aspirational view of what we might become to a demonstrable position of excellence and leadership. This pace will only increase as we go forward, so it is vital that we understand how effective our support services are and where we must improve if we are to grow and flourish in the years ahead. These data will help us build and reinforce the foundations for our continued success,” Professor Dowton said.

For more information about the survey, contact the UniForum project team askUniforum@mq.edu.au