This Week At Macquarie UniversityStaff and student IT Service Quality Benchmark survey results – This Week At Macquarie University https://thisweek.dev.survivor.mq.edu.au/thisweek Wed, 15 May 2024 01:22:36 +0000 en-AU hourly 1 https://wordpress.org/?v=4.6.1 Staff and student IT Service Quality Benchmark survey results https://thisweek.dev.survivor.mq.edu.au/thisweek/2017/03/02/staff-and-student-it-service-quality-benchmark-survey-results/ https://thisweek.dev.survivor.mq.edu.au/thisweek/2017/03/02/staff-and-student-it-service-quality-benchmark-survey-results/#comments Thu, 02 Mar 2017 03:33:39 +0000 https://thisweek.dev.survivor.mq.edu.au/thisweek/?p=5017 Close to 6,000 University staff and students took part in a survey conducted by Voice Project to help shape technology systems and processes.

The University scored highly in Remote Assistance and Electronic, On-Site and Phone IT Support Services. Opportunities for improvement were highlighted in some areas, including verifying permanent fixes for complex problems and receiving feedback.

Overall IT satisfaction for students ranked 2% below the benchmark average across all participating universities, with staff IT satisfaction ranking 6% below the overall benchmark average.

“Thank you to all who participated in the survey,” says Georgina Rossendell, Director, Client Services.

“We are constantly working to improve the systems and processes in IT and address the areas of improvement highlighted from the survey.”

View survey results here by logging in with your OneID and password. Results will automatically download.

 

 

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