Student support services

Student support services

At Macquarie University English Language Centre we offer a range of support services for our students. In classes of 14 - 18 students, our highly qualified and motivated teachers will provide you with individual support and specific feedback throughout your English course.

We recognise that international students can face a range of unique challenges that may impact their learning. To help students through these issues we have caring and experienced Student Advisors who are available to talk through a wide range of issues.ELC student support services

Students may have concerns relating to homesickness, culture shock, class attendance, academic progress or accommodation. These are easily addressed by our Students Advisors, but in some cases, students are referred to the professional counsellors, doctors and welfare staff at Campus Wellbeing within Macquarie University.

Interpreters are available when needed, so we can be sure that our communication is clear. All issues discussed with Student Advisors are strictly confidential and will only be discussed with others with your written permission.

You can visit our Student Advisors on Level 3, Building E3B, or contact the Students Advisors by email or phone.
T: 9850 1880

Professional support
Macquarie University has an extensive range of support services available. This includes Medical, Counselling, Disability and Welfare support.  Find out more about the support services here. 


Did you know? If you hold a student visa, it is a condition of your visa that you attend at least 80% of your classes over the length of your course.

It is most important that you attend classes on time, every day. If you are more than 20 minutes late, you will be marked as 1 hour absent.

Failing to satisfy the attendance requirement may mean the cancellation of your enrolment and your visa. Macquarie University English Language Centre is obligated to report students whose attendance falls below 80% to the Department of Immigration.

If you are concerned about attendance, please speak to a Student Advisor. If you are unable to attend class because you are sick, a medical certificate must be written by a doctor registered with the Board of Australia. Medical certificates do not change your attendance but offer an explanation.

If you anticipate being away for reasons other than sickness (visiting DIAC, moving house) please consult your teacher or the Student Advisor as soon as possible.

We understand that you may need to leave Australia urgently in the case of, for instance, a family emergency. Please contact the Student Advisors in person or by email to notify us about your departure so that we can support you and ensure you do not break visa rules. Please remember that you will NOT be awarded a certificate of completion for your course if you have less than 80% attendance or if you do not complete the course.

Students Under 18

Students under the age of 18 can be accepted to study with package offers with SIBT, or upon meeting set criteria. For these students, we provide special support because, under Australian law, all people under the age of 18 are considered to be minors. We want our younger students to be safe and happy in their accommodation, and to make good progress with their English language study, so we provide regular group meetings with an advisor to discuss any problems. Students under 18 must live with parents or a legal guardian while they are in Australia. Our centre's approved Homestay Agencies can arrange guardianship and accommodation. This involves living in the home of an Australian family.

Behaviour expectations

We want everyone to enjoy their studies and achieve their goals.
This means you must:

  • Behave safely
  • Maintain good attendance
  • Respect others through speech, manner and actions
  • Participate in class and complete all set work

CRICOS Provider 02942D

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