Anywhere Working (Telework) and Telehealth Delivery: Productivity, Wellbeing and Service Quality - Macquarie University Centre for the Health Economy
Health services are increasingly being delivered to patients via technology by clinical health professionals (doctors, nurses and allied health professionals) working from home, a contact centre or anywhere (Telehealth).
Telehealth promises to be a way of reducing the costs and improving the quality of delivering health and community services. The ability to deliver these benefits will be influenced by the clinical health professionals – their productivity, well-being and the quality of the services they are able to deliver.
This project investigates the implications of anywhere working (telework) for telehealth workers in delivering these services, in particular the employee and management issues.
This project plans to investigate and answer questions such as:
- What are the critical success factors for organisations delivering telehealth services?
- What is the optimal technology infrastructure for delivering telehealth services?
- How can worker productivity be effectively managed?
- What are the skills and capabilities required of health workers delivering services using telehealth services?
- What are the implications for employee wellbeing?
- How do employees perceive the quality of service offered to patients via telehealth?