FAQs: I am a current WOMBAT user
Q: I NEED HELP USING WOMBAT!
The WOMBAT User Manual provides comprehensive instructions for using the WOMBAT Web App and the WOMBAT App. The WOMBAT team can also assist with technical advice and general questions. If you need assistance, please contact the WOMBAT team via email: email@example.com.
Q: HOW DO I GET UPDATES ON THE WOMBAT SOFTWARE?
Updates to the WOMBAT App will be delivered via the App Store. When you download the WOMBAT App, it will always be the most up to date release.
Q: HOW DO I CITE WOMBAT IN MY PUBLICATION?
To cite the WOMBAT software in the text of a manuscript we suggest:
…we used the Work Observation Method By Activity Timing (WOMBAT) software (WOMBAT 3.0, 2020)…
To cite the associated reference in the reference list:
 Prgomet M, Thomas J, & Westbrook J. Work Observation Method By Activity Timing: A guide to the use of WOMBAT 3.0. Centre for Health Systems and Safety Research, Australian Institute of Health Innovation, Macquarie University. Sydney, February 2020. www.mq.edu.au/research/wombat
Q: WHO DO I CONTACT FOR TECHNICAL ADVICE?
For technical assistance contact a member of the WOMBAT team via email: firstname.lastname@example.org.
Q: WHEN I TRY TO DOWNLOAD SESSION DATA FROM THE WOMBAT WEB APP I GET THE FOLLOWING ERROR MESSAGE:
“No sessions found for the study [study name]”
There are a number of factors that could raise this error message:
- The data you previously uploaded could have been “Practice Session” data. Tick the “Practice Session” box and try again. Remember, if the” “Practice Session” box was ticked in the WOMBAT App before data was collected, it must also be ticked when downloading data.
- Check that the study template in the WOMBAT App and the study name on the download screen correspond.
- If your role is “Observer”, you may have selected the wrong “Observer ID” prior to starting the observation session. Observers can only download data collected under their ID. Ask your WOMBAT administrator or study administrator to download your data.
Q: MY WOMBAT LICENCE IS ABOUT TO EXPIRE – WHAT DO I DO?
During the month prior to your licence expiring, a member of the WOMBAT team will contact you regarding your licence. There are two options available: (i) extend the term of your licence for another 12 months or (ii) terminate your licence on its due date and decommission your unique My WOMBAT instance. Decommissioning will require you to download all study data to your secure network and save all copies of your data collection templates and user information. Once your My WOMBAT instance is decommissioned, your data will no longer be retrievable.