Developing positive care cultures through appreciative inquiry

Developing positive care cultures through appreciative inquiry

Event Name Developing positive care cultures through appreciative inquiry
Start Date 13th Mar 2018 11:00am
End Date 13th Mar 2018 12:00pm
Duration 1 hour

Developing positive care cultures through appreciative inquiry. Please register for this free event held at Macquarie University, Level 1, 75 Talavera Road, Macquarie University.

View the seminar presentation here.


Seminar Room, Level 1, 75 Talavera Road, Macquarie University, NSW, 2109

Getting to Macquarie University

Please register for this event.

About the seminar

There is growing concern about the lack of consistent quality of health and social care in the UK.  Policy makers, researchers and educationalists have been striving to find the magic bullet that will transform cultures to ensure excellent care happens all of the time.  We have seen a plethora of initiatives primarily driven by policy that are forced upon practitioners.  These initiatives are often reactionary with patchy success.

In health and social care, the culture is complex, relationships are crucial and no “one size fits all”. Instead there is a need to develop a greater appreciation of the resources and capacities that exist within individuals and teams in context and to use these to build sustainable transformations of practice.  Adopting an appreciative approach, I will argue that in looking at what already works well and analysing what helps this to happen, we can grow positive caring cultures where excellence happens more of the time and people are motivated and energised to create new possibilities. Drawing on existing world-leading research, I will show that what needs to be done is to dig deeper to understand the characteristics of this approach and how it can be nurtured long-term.

This nurturing requires a radical re-think about existing approaches to change and must include methods that: build on what is working well; support people to have the courage to challenge dominant ideologies; and be confident and curious to really explore what matters to those who give and receive care.  We need to find creative ways of turning the rhetoric into reality.

This masterclass will focus on the use of appreciative inquiry as an approach to research and cultural development across health and social care settings. I suggest that the very process of inquiring appreciatively enables us to deliver compassionate relationship centred care across education and practice.

This seminar will share the learning and outcomes of a number of projects that used creative methodologies to:

  • uncover practices that are known but rarely said;
  • make real differences to people;
  • develop meaningful practice-based theory;

Speaker profile

Professor Belinda Dewar is the Professor of Practice Improvement at the Institute of Health Care Policy and Practice at the University of the West of Scotland in Lanarkshire and the Director of LIFE (Learning and Innovating form everyday excellence) research and development programmes. She has had extensive experience as a nurse, researcher and educator. She has been working with nurses, allied health care professionals, patients, residents and families in a range of care settings over the last 25 years to support improving the experience of giving and receiving care. She is committed to approaches to research and development that work with and for people to enable them to become researchers of their own practice.   Recent work includes the development of a model of compassionate relationship centred care and innovative methodologies, such as appreciative action research and emotional touchpoints to enhance implementation of this model across education and practice. She has published papers and presented to national and international audiences on caring and methodologies for improvement, including user and carer involvement. She is recognised for her work on developing and delivering innovative transformational leadership programmes.

Her approaches help to uncover practices that are known but rarely said; make real differences to people; develop meaningful practice-based theory; and support practitioners to have the confidence to be curious and provocative in practice which may mean refuting dominant ideology and political rhetoric.  A strand that threads through all of her work is the belief that in every system something works well and our job through research, education and practice is to notice these happenings, amplify these and support people to enable them to happen more of the time.


Professor Jeffrey Braithwaite

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Content owner: Australian Institute of Health Innovation Last updated: 08 Feb 2018 12:09pm

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