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Getting Help with iLearn

For all technical problems and how-to help, please contact the iLearn Helpdesk by either:
Logging a ticket:
Phone: +61 2 9850-HELP (or extension 4357)


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To help speed up the resolution of your query, try to include as much information as possible, such as your exact unit code, and the browser and tool you were using when you encountered an error.

iLearn system status

Check the iLearn system status page for alerts about current technical issues and upcoming down-times affecting iLearn, iTeach and Echo360

About The iLearn Helpdesk

Contacting the iLearn Helpdesk will put you in touch with technical support staff, as well as the Learning and Teaching team in your Faculty. Rest assured that iLearn staff aim to get back to you as quickly as they can. Please bear in mind this could take up to 48 hours (not including weekends).

Accessing iLearn: Macquarie OneID

Get help with your OneID or call 9850 4357 for your password.


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