Not feeling well?
Find out what you should do if you're not feeling well
Find out what you should do if you're not feeling well
Maintain your wellbeing during Covid-19 restrictions.
Macquarie University continues to respond to the COVID-19 situation. While we endeavour to keep our COVID-related information current, rules and requirements change at short notice.
Working within the guidelines established by the University, managing the response to COVID-19 is everyone’s responsibility and we strongly encourage all students and staff to keep up to date with the latest NSW Health advice.
This website provides guidance for the general University community. Additional regulations apply to the following areas:
The University continues to refine its policies and guidance in accordance with the latest public health advice in response to the evolving COVID-19 situation.
We continuously consult with WHS Committees, Health and Safety Representatives, Unions and Staff about COVID safe arrangements and settings. If you have feedback or suggestions, please contact COVIDSafe@mq.edu.au.
The following sections and FAQs have been updated following changes to NSW rules and feedback received from the MQ community:
(FAQ 05) What do I do if I am told I am a contact of someone who has tested positive to COVID-19?
Updated to reflect NSW Health changes to isolation requirements of household and close contacts effective from 6pm Friday 22 April 2022.
(FAQ 41) Casual staff in isolation
Updated to reflect that the COVIDSafe Absence Payment will be available to eligible staff for absences commencing prior to the end of Session 1.
When coming to campus, please ensure that you follow these simple COVIDSafe behaviours.
Step 1 – Notify your Faculty / Portfolio using the template below
Please send the details of places on campus you attended in the 48 hours before testing positive (in table 1) to the relevant contact (in table 2), AND notify or copy your manager, teacher or supervisor.
Table 1 – Location details (example)
Date on campus
1 Wally’s Walk
Table 2 – Notification contacts for students and staff
Faculty / Portfolio
Faculty of Arts
Faculty of Science & Engineering
Faculty of Medicine, Health & Human Sciences
Macquarie Business School
Macquarie University College
Deputy Vice-Chancellor Academic
Deputy Vice-Chancellor Research
Vice-President People & Services
Vice-President Finance & Resources
Vice-President Strategy, Planning & Performance
Step 2 – Stay at home and follow NSW Health advice
Do not return to campus until permitted in accordance with NSW advice for those who test positive.
Step 3 – Other important information
For students – Students should contact their lecturers/unit convenors to inform them of their situation to discuss their study options. Students can find more information in relation to impacts to study and applying for special consideration on our Coronavirus website – please see FAQs 29–36.
For staff - staff can find further information in relation to leave, wellbeing and support on our Coronavirus website – please see FAQs 38–45.
What happens to the information?
The information collected in this notification process will be collated locally by a representative of each Faculty / Portfolio. This information will then be updated on the COVID Exposure Locations on Campus webpage daily. This page enables staff, students or visitors to check and take appropriate action following the current NSW advice for people exposed to COVID-19 if they have been in one of the locations.
Notify your manager, teacher or supervisor and do not return to campus until permitted in accordance with NSW advice for those who test positive.
For students - students can find more information in relation to impacts to study and applying for special consideration on our Coronavirus website – please see FAQs 29–36.
For staff - staff can find further information in relation to leave, wellbeing and support on our Coronavirus website – please see FAQs 38–45.
Direct the student to FAQ 1 so that their movements can be recorded via the correct Faculty contact.
You should also consider the appropriate action you need to take following the current NSW advice for people exposed to COVID-19.
Direct the staff member to FAQ 1 so that their movements can be recorded via the correct Faculty / Portfolio contact. You should also consider the appropriate action you need to take following the current NSW advice for people exposed to COVID-19.
If someone in your household has COVID-19 or you have otherwise been notified that you are a contact of a positive COVID-19 case, you should follow the current NSW advice for people exposed to COVID-19. The steps that you need to follow will depend on the risk classification for work type and/or contact environment.
NSW Health update for household and close contacts
Household and close contacts do not need to self-isolate if you do not have any symptoms, but must follow NSW Health household and close contact guidelines for 7 days from the last time someone in your household tested positive to COVID-19, or as otherwise directed by NSW Health if you are a close contact.
If you are a household or close contact you must follow the NSW Health guidelines and seek approval from your manager, teacher or supervisor prior to attending campus if you cannot work or study from home.
Managers, teachers and supervisors will implement the advice in the NSW Health guidelines and will assess if further risk controls need to be implemented. Further safety advice can be provided by the Workplace Health and Safety team if required, please contact your WHS Advisor.
There are no changes to the advice for people who test positive to COVID-19. You must self-isolate for 7 days from the date of your positive test and follow the testing positive to COVID-19 and managing COVID-19 safely at home advice.
Healthcare and childcare workers
If you are unsure of the advice in relation to your individual circumstances, please contact your manager or supervisor.
Please refer to FAQ5.
The University will publish all known MQ COVID Exposure Locations on Campus on the MQ Coronavirus infection webpage daily on weekdays to enable staff, students or visitors to check and take appropriate action following the current NSW advice for people exposed to COVID-19 if they have been in one of the locations. Where QR codes have been used, you may also receive notifications via the Service NSW app.
All students, staff and visitors are expected to follow NSW Health advice and to observe any COVIDSafe policies and procedures the University has in place including not attending campus if unwell or presenting flu-like symptoms.
If someone suffers from a condition that presents with similar symptoms, such as hay fever, that individual should consult their manager, teacher or supervisor to inform them about the condition and provide reasonable explanation.
If someone does not follow these rules, they will be asked to leave the campus. For students and staff, refusal to follow a reasonable direction of the University will be handled via standard University policy or procedure including Staff Code of Conduct and Student Code of Conduct.
All students, staff and visitors are expected to follow NSW Health advice and to observe any COVIDSafe policies and procedures the University has in place. If someone does not follow these rules, they will be asked to leave the campus. For students and staff, refusal to follow a reasonable direction of the University will be handled via standard University policy or procedure.
The University continues to strongly recommend that all staff and students get vaccinated and be ‘up-to-date’ with vaccination by getting a booster dose as soon as they are eligible.
If you are not vaccinated you may attend campus in accordance with current NSW Health advice and with the University’s COVIDSafe behaviours. We recommend the use of regular Rapid Antigen Testing as a measure to minimise the risks of passing on COVID-19 and keeping our community safe.
You can discuss a flexible work arrangement with your manager but your ability to work remotely will depend on the nature of your role. If your role requires on campus activity, then you will need to work with your manager and HR to understand your responsibilities.
Providing proof of vaccination remains a requirement for staff and students operating in certain clinical, disability and early childhood settings, and if undertaking work in schools. Staff and students operating in these areas will be required to provide evidence of vaccination status.
For other people this is generally not required. In line with current NSW Health advice, for most students, staff and visitors who come to campus there is no requirement to show evidence of vaccination against COVID-19, medical exemption or of a negative RAT or PCR test simply to attend campus.
However, there may be circumstances where providing evidence is required and hence, staff should have documentation available for production if needed. For example, providing a positive test result as part of a sick leave application.
The best way to protect the community against the spread of COVID-19 is to follow the COVIDSafe behaviours.
Unvaccinated students, staff and visitors are encouraged to undertake regular COVID-19 testing (RAT or PCR) if attending campus.
With the removal of restrictions in NSW in almost all areas of life, it is increasingly likely that each of us at some point will have contact with people who are not vaccinated. This could be at the University, but it could equally be in the supermarket, on public transport, or in any other social or public setting.
It should also be remembered that vaccination reduces the risk of infection, but it does not eliminate it. COVID-19 can also be spread by vaccinated people. While being vaccinated means you are much less likely to get or pass on COVID-19, or get a severe case, you still need to be conscious that you may unknowingly contract and pass on the disease to others.
In accordance with the NSW Mask Rules, from 25 February 2022 mask wearing is no longer required for staff or students at MQ in most settings, with some exceptions noted below.
Masks are encouraged for use in indoor settings where physical distancing (1.5m) cannot be maintained.
Masks may continue to be worn by students and staff as a personal preference in areas where they are not required.
Masks will continue to be required in:
Department of Education mask rules – Childcare, Schools, Disability support
From Monday 28 February, masks were no longer mandatory for staff and students in high schools.
From Monday 7 March, masks were no longer mandatory for staff in primary schools and early childhood settings.
In line with community settings, workers who support our students with disability in schools for specific purposes (SSPs), support units and some mainstream classrooms will be required to wear masks while working with students.
Masks are still required on school sites for anyone doing any of the following types of work:
For more information on these requirements refer to Department of Education mask rules
Both surgical and cloth masks are acceptable for general use as per the current NSW advice about mask use.
N95 masks or equivalent may be specifically required in certain clinical or laboratory settings where processes are in place to ensure that they are effective (ie fitted properly).
Generally, no. Staff, students and visitors should have their own supply of face masks to use on campus.
In certain settings, such as for front-line staff whose role involves regular face-to-face interaction (eg teaching, service desks), or if masks are already a standard component of Personal Protective Equipment (PPE) then they may be supplied by the University. Please check with your manager or supervisor.
All students, staff and visitors are expected to follow NSW Health advice and to observe any COVIDSafe policies and procedures the University has in place. This includes wearing a face mask and wearing it properly (ie covering both the nose and mouth).
If someone does not follow these rules, they will be asked to leave the room and building by the manager, teacher or supervisor. If they continue to refuse Campus Security may be called. For students and staff, refusal to follow a reasonable direction of the University will be handled via standard University policy or procedure including Staff Code of Conduct and Student Code of Conduct.
In certain essential service areas (eg healthcare and childcare settings), the University, MQ Health, or the Department of Education will provide RATs, subject to availability. Please check with your manager or supervisor.
The University will also maintain a stock of RATs for use in certain settings, such as for front-line staff whose role involves regular face-to-face interaction (eg teaching, service desks, and in student accommodation). These are being managed within Faculties and Portfolios. Please check with your manager, supervisor or Faculty Operational Support area.
For other settings and personal use, in general the expectation is that staff and students should secure and pay for their own supply as required.
Most buildings on campus will continue to be open. While traffic on campus is light, some buildings will remain in ‘secure mode’ meaning that they can only be accessed using a swipe card.
General study spaces on campus (such as 1 Central Courtyard and Faculty spaces) currently are open.
Most food outlets are open to service students, staff and visitors on campus, including Ubar. A small number of outlets have chosen to stay closed for the time being but will re-open as activity on campus picks up.
The Sports and Aquatic Centre is open.
No, use of QR codes is no longer a requirement NSW advice. QR codes will discontinue to be used on campus at this time.
Cleaning is carried out across campus, with particular focus on high traffic areas.
The University also provides hand sanitiser and disinfectant wipes across campus. Everyone should take personal responsibility for their cleaning needs, eg using hand sanitiser and disinfectant wipes to clean surfaces/equipment before and after use.
Yes. The University provides hand sanitizer across campus, particularly in high traffic areas.
Yes. The University provides sanitizer wipes across campus.
The University provides sanitizer wipes across campus and frequently used or shared equipment (eg hand held microphones) should be wiped between users.
No. For students, staff and visitors wishing to park on campus, normal parking charges apply from 1 January 2022.
A MQ Location / Room Capacity, Density and Ventilation reference tool sets out the maximum capacity of spaces across campus – currently ‘Normal use capacity’ – and includes density rating and ventilation rating information.
While density limits do not apply to teaching spaces under Public Health Orders, the majority of locations / rooms are within or better than 1:2 person to square meters capacity when at normal usage. Where there are exceptions other mitigating controls are applied.
The University has been implementing room capacity, density and ventilation safety strategies throughout the pandemic, both in accordance with NSW Public Health requirements as they apply from time to time, and undertaking risk assessments to identify any necessary additional controls are implemented.
At present, there are no capacity limits in NSW, which means that neither the 1:4 nor 1:2 person per square meters (sqm) rules apply.
The following is the capacity density ratings across North Ryde and City campuses apply:
The University’s most recent building audit, involving the review of 107 buildings across campus regarding the Heating, Ventilation and Air Conditioning (HVAC) systems, has applied the following ventilation ratings:
The University has reviewed the NSW Government COVID-19 guidance on ventilation and has considered which measures are relevant to our campus. The following have been considered in accordance with the NSW Government guidance:
Use outdoor settings wherever possible.
In indoor areas, increase natural ventilation by opening windows and doors where possible.
In indoor areas, increase mechanical ventilation where possible by optimising air conditioning or other system settings (such as by maximising the intake of outside air and reducing or avoiding recirculation of air).
Ensure mechanical ventilation systems are regularly maintained to optimise performance (for example through regular filter cleaning or filter changes).
The University is fully open for Session 1 2022, so that our students can get back to face-to-face learning and enjoy everything that campus life has to offer. We understand that some students may be unable to attend classes in person, and we will continue to offer remote learning options wherever possible.
Please ensure that you closely monitor your student email account and messages from your teaching staff via the iLearn Announcement Forum for changes to class arrangements due to unexpected circumstances. For example, your teacher may need to go into self-isolation for a short period. As a result, your face-to-face class may be moved to a Zoom meeting that week but then continue face-to-face the following week.
Learning and teaching is to be carried out in-person and on campus as much as possible from the beginning of Session 1. We know that some students may still be unable to attend campus, at least at the start of 2022, and wherever possible we will continue to provide the choice between online and in-person options.
To find out what options are available in Session 1 2022 for your unit(s) of study please refer to the Macquarie University Handbook.
You can also check specific days and times of classes by visiting the Timetable Viewer.
All arrangements will be subject to prevailing public health orders.
We understand that some students may still be unable to attend campus at the start of 2022 or may prefer to study online. We will continue to provide the choice between online and in-person options where we can.
Where possible, lectures will be recorded and made available through our Learning Management System, (iLearn) as ECHO recordings.
In some units there may be elements of study that require you to physically attend campus or another setting. If you are unable to attend or have any concerns you should raise these with your teacher or supervisor.
For units that offer their activities in hybrid form (face to face or online), the student should choose the online practicums or tutorials. However, many units have compulsory face to face components (for pedagogic or accreditation reasons), and if the student for reasons cannot attend these, they need to contact the convener to see what their alternative arrangements are. Some may have alternative options, but if not, then course guidance is necessary as the face to face component is clearly critical for the degree (eg chiropractic) and it might be better for the student to change course if they can only study remotely.
If you are uncertain about your options, please contact Service Connect.
Faculties carefully consider how courses and units are designed including the optimal approach to teaching, as well as feedback from students and staff. This informs the optimum delivery mode to support student learning.
For Session 1 2022, the University has outlined a number of COVIDSafe Behaviours when coming to campus and has reviewed its COVID safe arrangements and settings.
Fieldwork and placements are subject to changing Government regulations and policies set out by our partners. Please contact Service Connect to discuss your circumstances.
If you get COVID and it impacts your study, please follow the normal procedures for dealing with illness.
If you miss a class or assessment because you are a contact and have to isolate, we have systems and processes in place to help support you through those unexpected events.
If the class you have missed is not graded, you do not need to submit Special Consideration.
Students can contact Student Wellbeing (email@example.com) with enquiries about wellbeing, accessibility and counselling. If you would like to talk to someone about your mental wellbeing, or the mental wellbeing of a student, you can make a CARE report or phone 1800 2273 67 (1800 CARE MQ).
For urgent or emergency care:
For all administrative matters or if you are unsure where to go for support, contact Service Connect either by:
All elements of on- and off-campus research within Australia are permitted subject to local (Faculty or Department) approval, in accordance with our COVIDSafe Research Recommencement Plan.
Some members of our community are vulnerable or at a higher risk of developing, or having serious symptoms to, COVID-19 (including people aged 70 years and over, people aged 65 years and over with chronic physical or psychological medical conditions, all people with compromised immune systems, and Aboriginal and Torres Strait Islander people over the age of 50 with chronic medical conditions).
If you are a staff member in this vulnerable or higher risk category, you should speak with your supervisor or manager about your circumstances and available options in the first instance - including having a risk assessment before returning to work on campus, continuing to work remotely while the COVID-19 risk is high, reduced or modified hours. There may be other options appropriate to your specific circumstances. For particularly sensitive matters in exceptional circumstances, contacting your Human Resources partner is an alternative.
The University may request that you provide supporting medical evidence and/or request to speak with your medical practitioner. This may be required to ensure that any restrictions or limitations that may impact your ability to perform the duties of your role are fully understood and the University can ensure that you are provided with appropriate support.
If you or your supervisor need any assistance understanding the available options, a member of our Human Resources Client Relationships team will be able to help.
Yes. If you test positive to COVID-19 and are unable to work from home (either because you are unwell or because the nature of your role does not allow it) then you may claim personal leave for the period that you are required to isolate. You may be asked to provide supporting evidence in accordance with the Personal Leave policy.
If you are required to isolate because you are identified as a contact in accordance with the NSW advice for people exposed to COVID-19, you should continue, where possible, to work from home during your period of isolation. This may require you to speak to your manager about temporary alternate duties that can be performed from home. If it is agreed that you are unable to work from home, you should discuss options with your manager. This may include taking an appropriate form of leave, including personal (carers’) leave, annual leave or unpaid leave. In some limited circumstances, you may be entitled to take personal (sick) leave for this period.
The University will support members of our casual workforce who have been directly impacted by a positive COVID-19 test and who would otherwise be undertaking work at the University during their isolation period.
If you are a casual staff member and required to isolate (either due to a personally positive test or as a high-risk contact as per the NSW advice for people exposed to COVID-19) and you are otherwise fit for work, you should contact your manager or supervisor to discuss whether any duties are available for you to work from home during your self-isolation period.
If you cannot attend or complete your casual work duties because:
the University will pay you for the work you would have otherwise completed over a period of one week starting from the first day of your isolation period. You will be required to provide sufficient evidence of your requirement to isolate. This is referred to as the COVIDSafe Absence Payment. Please be aware that you will be required to provide sufficient evidence of your requirement to isolate.
To claim the COVIDSafe Absence Payment, you should:
Once your time claim has been submitted for the COVIDSafe Absence Payment, your manager will be required to review to ensure the information meets the requirements. If approved, you will receive your payment on the usual University pay day.
The COVIDSafe Absence Payment will be available to eligible staff for absences commencing prior to the end of Session 1.
If you need to, staff can talk to their manager or contact the employee assistance program (EAP), which is a free and confidential counselling, coaching and wellbeing service for staff.
As we move through a phased return to work on campus, your local area and/or building warden may not be on site in the event of an emergency. To assist, please familiarise yourself with the Emergency Response Quick Guide and follow the information provided.
All First Aid trained staff or those providing First Aid, should follow the University’s First Aid Officer COVID-19 Infection Control Strategies. Please contact your department administrator or manager to find out which staff in your area are trained first aiders. If you have any questions or would like additional information please contact the Work Health & Safety team: firstname.lastname@example.org.
Where possible, materials and notes for classes should be made available via iLearn. Staff are encouraged to check in with students via the iLearn forum and make use of other engagement tools such as iLearn Insights. Where possible a Question and Answer (Q&A) session via Zoom should be offered to discuss any specific matters.
Carpooling is permitted. Staff and students should consider measures that they can take to reduce the risk of transmission of COVID-19 if they are carpooling, such as wearing masks, limiting the number of people in the vehicle, keeping windows open, minimising the trip distance, and taking breaks outside the vehicle if travelling long distances.
Travel on University business to regional NSW and interstate within Australia is permitted for all staff in accordance with the relevant approvals set out in the Travel Policy.
Travellers are responsible for ensuring that they have checked and comply with any relevant health or other restrictions that are in place for their destination/s.
Travellers and approvers are responsible for ensuring that there are contingency plans in place in case of contracting COVID-19 while travelling, potential quarantine requirements and potential limitations on travel (e.g. border closures), noting that these may occur without notice and may incur additional costs.
Further information can be found on the TravelRight website.
International travel on University business is permitted only where it has been approved in advance in writing by a member of the Executive Group. Travel must be in accordance with the current Australian and international border restrictions and entry requirements, recognising that these may change at short notice.
Travellers are responsible for ensuring that they have checked and comply with any relevant health or other restrictions and entry requirements that are in place for each destination travelled to or through.
Travellers and approvers are responsible for ensuring that there are contingency plans in place for if the traveller contracts COVID-19 while travelling, potential quarantine requirements, and potential limitations on travel (eg border closures). Travellers and approvers are also responsible for ensuring that they understand the extent of cover provided by University insurances before travelling.
Further information can be found on the TravelRight website.
Gatherings and events that are important to the mission of the University and which can be carried out in a COVIDSafe way and in accordance with the NSW Rules are permitted. Executive Group members are responsible for determining if a gathering or event meets these criteria. There are currently no density limits under the NSW Rules.
Planning for gatherings and events throughout 2022 is permitted.
Event and gathering requests should be referred to the Events & Domestic Protocol team for further guidance. They do not need to be sent to, reviewed or approved by the COVIDSafe Team.