Our approach to teaching

COVID-19 has disrupted all aspects of our lives.

Throughout this extraordinary period our focus is to take all reasonable actions to support the health, wellbeing and academic goals of our students and the Macquarie community. We encourage everyone to show kindness, tolerance, and respect in these difficult and changing circumstances.

The information below covers the various aspects of Macquarie student life and the changes required while the coronavirus situation continues, whether you are studying online or coming back to campus.

Learning and teaching changes

If I am an international student studying from offshore, which units can I not enrol in S2?

All Session 2 lectures will be delivered online, however some units will involve teaching activities or placements that need to be delivered on campus. As a student studying offshore, you will be unable to study the list of units outlined on the On Campus Units for S2 site.

Why are we bringing back face-to-face teaching?

Many students found studying through an online mode challenging in S1 and are keen to return to on campus learning activities. We want to provide you with the best possible learning experiences to ensure you achieve your educational goals and it appears that for many of you this includes face to face teaching.

Why are we only bringing small group teaching back to campus?

Many units have sizeable number of enrolments. It is not feasible to run large size lectures whilst ensuring we meet government guidelines to ensure physical distancing requirements.

Are we still implementing physical distancing requirements?

As an education provider we are exempt from the NSW Public Health Order relating to the ‘One Person per Four Square Metre” rule. We’ve finalised a range of risk control measures where sustained physical distancing in specific teaching spaces and specific learning activities is not practical.

Our actions will be in line with government guidelines.

What are the risk control measures being put in place to deal with physical distancing?

  • Any individual class scheduled for campus delivery and which has an enrolment of more than 50 students and does not require a specialist teaching space will be assigned a lecture space where physical distancing protocols will be implemented.
  • Where possible, general teaching spaces will have their furniture layout altered to enhance physical distancing. To facilitate timetabling and class registration in these reconfigured teaching spaces, Timetabling has reduced the capacity of these spaces to 75% in the timetable system. Further refinement of capacity will take place as spaces are reconfigured.
  • The reconfiguration of teaching space will not normally lead to a reduction in face to face class sizes as classes will be moved to larger rooms to accommodate the designated class size, e.g. your tutorial can still have 30 students for campus delivery, but may be assigned a larger room than you would normally expect to meet the physical distancing reconfiguration of the room.
  • Signage will be amended to reflect the new class capacity and guides and markings will be posted/affixed to advise students of ingress and egress protocols.
  • Automatic hand sanitiser dispensers will be stationed in the vicinity of all teaching spaces for staff and student use.
  • Antibacterial wipes will be available in teaching spaces.
  • Single use face masks will be available in all teaching spaces where physical distancing cannot be sustained for the entirety of the lesson.

If a unit of study requires further risk control measures for its safe conduct, a risk assessment will be completed with advice provided by the WHS unit and a risk mitigation plan will be devised for approval by the Executive Dean.

Further risk control measures will be implemented if and as required.

Is our approach to a return to on campus teaching risky?

According to NSW Health, levels of COVID-19 community transmission in NSW remain very low. Thus, the risk of contracting COVID-19 in NSW remains extremely low.

We continue to follow the advice from NSW Health at all times, and key senior members of the University’s Executive Group who have expertise in this space are monitoring all advice from all key sources routinely. This includes regular direct communication with the NSW Chief Health Officer, and her Office.

What are the plans to get people in and out of classrooms safely?

COVID physical distancing signs will be installed outside teaching rooms to provide advice about entering and exiting spaces safely.

Will desks, lecterns, boards be appropriately cleaned between each use and how this will be accommodated in the schedule?

Disposable wipes will be provided for lecturing staff to use on their own desks and students asked to wipe their desks prior to use. Property will not be undertaking cleaning between classes.

What can I do to help mitigate risks?

It is very important that if you are unwell, you must not attend campus. Please stay at home to avoid putting our community at risk. If you have respiratory symptoms, a fever or other COVID-19 symptoms you should get tested for COVID-19, as per National Guidelines. If you would like to speak with someone about your symptoms, call your doctor or contact the National Coronavirus hotline on 1800 020 080.

If you get tested, please notify Risk and Assurance at grant.whitehorn@mq.edu.au and notify us of the result (even if negative). You must not return to campus until you have received your result and it is negative. If you test positive, you will be required to self-quarantine per Government regulations.

You should always maintain good handwashing and cough/sneeze hygiene. Regular hand washing with soap and water is strongly encouraged.  Hand sanitiser will also be provided across the campus. For information about safe handwashing and sanitising techniques visit the Australian Governments website

Rooms have been set up to ensure appropriate physical distancing, it is important that you use the rooms as they have been set up and do not make any changes to the room configuration. If you are attending a teaching space, please do not linger unnecessarily.

Will sanitizer be provided at or near entrances to classrooms?

Yes.

What will happen if there is an outbreak on campus? In the community?

If there is a further outbreak that affects the University or our community, our response will be guided by relevant advice from the government. Contingency plans for dealing with such circumstances are being finalised. Possible responses could include a short suspension of campus activity or in a worst-case scenario a reversion back to fully online teaching and learning.

Will students be notified if a staff or student returns a positive result?

NSW Heath have their own processes of informing people that may have been in contact with a diagnosed case of COVID-19. The University will not be making announcements on any confirmed cases of COVID-19 should these eventuate.

How do I know if my tutorial/ lab/ seminar is on campus?

You will see locations of activities in eStudent. If there is a location for that activity for online and a location on campus then you can choose to attend the class online OR on campus.

What happens if there’s a case of someone suffering from COVID-19 on campus during Session 2? Will we move back to online?

We will keep monitoring the situation and will let you know if anything needs to change.

I am immuno-compromised, I don’t feel comfortable coming back on campus right now, what should I do?

Online options will be provided for most units except those that require an on campus offering to ensure students can meet the learning outcomes.

Can I register in an online tutorial for one unit but an on campus for another unit?

Yes, if that is your preference.

Will exams be offered on campus and online?

Both online and on campus format exams are scheduled for S2 2020. For specific information about the final exam or assessment for each of your units, you will need to check the information published on iLearn, as well as the exams timetable page.

Will the same grading system (SC grade) be used in Session 2?

Yes, the SC grade will be in place for S2 2020.  More information can be found on our Grading System page.

Will more units be offered in Session 3 because of disruptions to Session 1 and 2 study?

We are reviewing the units available in Session 3 2020 and will let you know more about it as we confirm what will be offered.

Will all Session 2 lectures will be online for the entire session?

Yes. There will be no face-to-face lectures on campus in Session 2.

What if I can’t come back on campus in session 2 for personal reasons?

If you are studying a unit that requires on campus attendance please seek academic advice about your unit selection from a Faculty Adviser.

Can I enrol now?

Yes. You can enrol in your chosen units for Session 2 and choose your classes via eStudent now.

For more information about how to enrol, visit our website.

My unit has compulsory on campus face to face teaching, but I am no longer living in Australia. What can I do?

You won’t be able to study this unit in session 2 and will need to pick it up in a later session when you can return to Australia.

To stay on track with your studies, and continue working towards your academic goals, you should enrol in a unit in session 2 that does not have a compulsory on campus face to face requirement. If you need advice on unit selection, please contact your Faculty Academic Adviser.

Will there be any food/support services open on campus for session 2?

Yes. We’re working on a return to campus plan to ensure that our returning students and staff are safe and supported.

Where can I sit between classes on campus?

If you are on campus and need to find somewhere to sit between classes, the attached map shows the study spaces available for S2 2020.  MUSE is only open for business/enquiry purposes - it is not open as a sitting/study space at this time.

Will the library on campus be open in session 2?

For updates on our library, please visit the library homepage.

Will field trips and excursions run in session 2?

A decision will be made on these activities based on government recommendations closer to the start of session 2. At that point enrolled students will be notified by their Faculty.

Will session 2 census/ study break/ start/ finish dates change?

It is unlikely at this stage.

If I am studying online am I still eligible for a student concession Opal card?

Yes, provided you meet the other concession eligibility requirements through TfNSW.

When are my upfront Session 2 fees due to be paid?

Please check the Payment Due Dates webpage for the latest information.

Will fieldwork still be completed in my unit?

Refer to iLearn for details of how your unit will be taught.

Should I continue with a clinical or external placement?

In the first instance, contact your placement supervisor to discuss appropriate arrangements.

Should I continue on a PACE placement?

Arrangements for PACE vary by unit and type of activity, and are also changing as the COVID-19 situation evolves. Your PACE unit convenor or Faculty PACE team will keep in touch with you to provide updates on current arrangements. Please continue to direct any questions to your Faculty PACE team by email

Faculty of Arts PACE team

arts.pace@mq.edu.au

Macquarie Business School PACE team

pace.business@mq.edu.au

Faculty of Medicine, Health and Human Sciences PACE team

pace.humansciences@mq.edu.au

Faculty of Science and Engineering PACE team

pace.science@mq.edu.au

PACE International team

paceinternational@mq.edu.au

Will exams be offered on campus and online?

Both online and on campus format exams are scheduled for S2 2020. For specific information about the final exam or assessment for each of your units, you will need to check the information published on iLearn, as well as the exams timetable page.

Session 2 2020 -  Results

The Special Circumstance (SC) grade will be used again in S2 2020. For this session, if you don’t pass a unit:

  • your results notification email will display an SC grade for that unit, and the mark you achieved
  • your official transcript will just display the SC grade - no mark
  • If you have an SC grade the corresponding mark will not be included in your WAM calculation ie. if you fail one of four units the WAM calculator will only use the marks of the three units you passed in your WAM calculation

You can find more information about the Special Circumstance grade on our Grading System page.

Have the block dates for the English Language Centre (ELC) changed?

No, the block dates will remain the same.

Have the term dates for MUIC changed?

No, the term dates will remain the same. For information about MUIC Term dates, please see the Calendar of Dates website.

Will the units and courses for MUIC and ELC be delivered in an online learning and teaching environment for future terms and blocks?

MUIC - we will be delivering units and courses in an online learning and teaching environment from Term 2 to Term 6 2020. Some units may also be available in a face-to-face delivery mode from Term 4 onward.

ELC - we will be delivering units and courses in an online learning and teaching environment for Block 3 - Block 9 2020. Some classes may also be available in a face-to-face delivery mode from time to time.

The duration of this could be extended subject to circumstances.

What will happen if I fail units?

MUIC students - To assist students with the transition to online learning, fail grades will not be recorded for Terms 2 - Term 4 2020. The SC grade will replace the fail grade on your transcript for any units you fail. For more information about the SC grade, please see the Grading System Information Page.

ELC students – No changes to the usual procedure apply to ELC because ELC students do not enrol in University units, and grades do not contribute to WAM calculations.

I received an “SC” grade. What does that mean?

SC stands for “Special Circumstance”. If you have received this grade, it means that you failed the unit but, due to COVID-19, it will not be recorded as a fail on your transcript. For more information about the SC grade, please see the Grading System Information Page.

If I got an SC grade because the fail grades for the unit/s that I took are not recorded, does that mean that I automatically pass?

No, it does not. Students will still be required to successfully complete and pass the full number of credit points required for their course. This means that as a result of the SC grade, you will need to make up these credit points by repeating the unit(s) that you didn’t pass or by completing and passing other units in order to finish your course. For more information about the SC grade, please see the Grading System Information Page

Are there any classes being offered face to face?

MUIC students - Yes, there are some units that have face-to-face class options as well as online class options from Term 4 onward.

ELC students - No, all lessons and classes are scheduled online at this time.

If I am overseas, can I participate in live-streamed online classes?

Yes, you can participate in classes regardless of your location.  However, you must be available at the time your class is scheduled (in Sydney, Australian time).

If you are overseas, you must consider the time difference and ensure that you are able to attend as timetabled. This is a requirement for teaching and assessment and no special consideration will be given if you can’t participate.

Remember, the attendance requirement has not changed. Your attendance will be recorded for all your live-streamed classes.

What will happen to my Confirmation of Enrolment (COE) if I study from overseas?

Your COE will not be affected by your location.  However, low attendance, poor progression, non-enrolment or withdrawal may still lead to cancellation of your COE and your student visa will be affected.

Can I decide to go overseas in the middle of a term or block and continue to access the live-streamed classes there? Do I need to tell anyone?

Yes, you can because you can participate in your live-streamed classes from overseas. However, please see the response to "Will I be able to participate in live-streamed classes from overseas?" for details that are important for you to note. You do not need to inform MUIC, the ELC, or the University that you are travelling overseas; however, it may be helpful for your teacher to know.

How will I be able to access my live-streamed online classes?

Classes will be delivered by Zoom.  The link will be available on your iLearn unit page. For more information about how to use Zoom or in case of technical difficulties, the IT Service Desk is fully operational.  Reach out to them online or call + 61 2 9850 4357.

Are there any requirements for studying in an online class?

By selecting the online class delivery, you agree to having:

  • A PC or laptop with a functional camera and microphone
  • An unlimited, or high data, internet plan
  • A quiet, secure environment to undertake classes and assessments

Please note that as an online student you will at times be video conferencing as a class group, or in a smaller collaborative group with other students.

Are there any requirements for studying in an on campus face-to-face class?

By selecting the on campus class delivery (face-to-face), you are confirming that you will be located in Sydney throughout the teaching period.

Class registration changes cannot be made after the registration period closes each term.

How do I know whether I have selected an on-campus face-to-face class or an online class?

To know whether the class you are selecting is an online class or a face-to-face class, first check your timetable on eStudent.

Then, check the 'LOCATION' of the class that you are selecting/have selected.
A face-to-face class will show a room number (such as 8SCO G78) and an online class will show the words 'ONLINE'.

Can I change my mind about whether to study in an online class or an on campus face-to-face class?

Class registration changes cannot be made after the registration period closes each term.

To know whether the class you have selected is an online class or a face-to-face class, check the 'LOCATION' of the class that you've selected on eStudent. A face-to-face class will show a room number (such as 8SCO G78) and an online class will show the words 'ONLINE'.

Do I need to attend my live-streamed online classes at the scheduled time?

Yes, the attendance requirement has not changed. Your attendance will be recorded for all classes.

Can I access recordings of the live-streamed online classes after they have been delivered?

MUIC students - Yes, if you are registered into an online class, the recordings of your live-streamed classes will available through iLearn. However, you must still attend the class at the scheduled time showing on your timetable through eStudent.

ELC students - No, the lessons will not be recorded. You must attend the class at the time specified.

Can I access recordings of the live-streamed online classes even if I am registered into a face-to-face class?

No. As per standard practice, if you are registered into an on campus face-to-face class, recordings of classes are not available.

What happens if I have technical difficulties during the live-streamed online classes?

In case of technical difficulties, MUIC students registered into an online class will be able to access the recording via iLearn.

The IT Service Desk is fully operational.  Reach out to them online or call + 61 2 9850 4357.

What should I do if I have a clashing timetable?

You are not permitted to have a clashing timetable, so you must choose another class or unit to ensure there are no clashes. If you miss an assessment due to having a clashing timetable, you cannot apply for special consideration.

I am registered into an online class.  Will I be able to complete my assessments and exams online?

Yes, the assessments and exams for online classes will be able to be completed or submitted online. Further advice about assessments will be provided on iLearn and in the Unit Guides.  However, to complete your assessments and exams online, you must ensure that your laptop/computer is working well, your battery is fully charged, and your internet connection is stable.

If I am registered into a face-to-face class, how do I complete the assessments and exams?

Even if you are studying in a face-to-face class, all assessments will be delivered online. However, if you are registered into a face-to-face class,  you will be expected to attend class if there is an in-class assessment.

Where can I find information about the final exams?

The timetable for your online final exam can be found on the exam timetable website as usual.
Remember:  your exam timetable can change, so you must continue to keep checking.
For specific information about the final exam for each unit, you will need to check the information published on iLearn and in the Unit Guides.

Where do I find information about my unit?

Unit Guides have the most up-to-date and accurate information about each unit.  Information about learning outcomes, assessments and due dates are all available through the Unit Guide.

Will I be provided with a laptop for live-streamed classes?

The University does not supply laptops. As you will need a laptop to undertake your degree studies, we strongly recommend that you purchase one now.

What happens if I don't have access to a computer or internet at home?

For students to undertake studies in an online and live-streamed environment, the students will need to have access to internet.  This will need to be arranged by the student with their internet or mobile provider. For more information, The IT Service Desk is fully operational.  Reach out to them online or call + 61 2 9850 4357.

Will my fees be changed now that classes are live-streamed?

No.  Fees will remain the same.

Who can I speak to about financial support?

The Welfare Service and Student Success Support Package offered through Student Wellbeing can help you if you’re experiencing social or financial difficulties. More details can be found on the Welfare Services website.

What if I am unable to complete an exam or assessment?

The Special Consideration policy still applies. An official translation in English is required for any documentation.  For more information, please look at this Special Consideration information for students.

How do I contact MUIC and ELC?

Email muic@mq.edu.au or call + 61 2 9850 5055

Email elc@mq.edu.au or call + 61 2 9850 5055

Frequently asked questions for international students

Find out all you need to know if you are an international student.

HDR Students

Is the Office of HDR Training and Partnerships open?

The Office of HDR Training and Partnerships (OHDRTP) has reopened, with reception available to candidates and supervisors Monday to Friday between 8am and 4 pm. While social distancing restrictions remain in place in NSW our preferred method of communication is via email or telephone, or online chat is available through our How to Apply website. The OHDRTP will soon be introducing a booking service for candidates to make an appointment with a specific team member if required, and further information will be available on our Contact Us homepage.

If you need to get in touch with your Faculty HDR Office or Academic Advisors, please do so via the contact details available on the website.

Where can I find resources or information about mental health and wellbeing at this time?

The University’s support services are still available for all students and looking after your wellbeing is important. Download the MQWellbeing App as there are resources for COVID-19 and links to external organisations such as Beyond Blue.

Student Wellbeing is available on +61 2 9850 7497 or email: wellbeing@mq.edu.au.  You can also now book a check-in with a Student Wellbeing Adviser. This is the best way to get advice that is most relevant and appropriate for your personal circumstances.  Let us know what’s happening for you and we will call you back.

I am suffering financial hardship as a result of COVID-19. What can I do?

The University has introduced Student Success Support Package for students. This can be utilised in conjunction with our existing loans and grant schemes as well as payment plans.  All MQ students including HDR candidates are eligible to apply for this support.

I am a prospective research candidate. Can I still apply?

Yes.  Macquarie University is still accepting applications through our online application portal although there may be some delays in processing as staff respond to the rapidly changing COVID-19 situation. Macquarie University’s main scholarship rounds for HDR candidates commencing in 2021 will also proceed and refer to the HDR Scholarships website for information.

Domestic PhD candidates: Discuss with your prospective supervisor the most appropriate intended start date for your research, considering current and anticipated COVID-19 restrictions.

International PhD candidates: New offers for the MQ PhD program to international candidates will only be issued for commencements from Quarter 4 of 2020 onwards or for 2021.

I have an existing offer to commence a PhD/MPhil/MRes Y2 in 2020. Can I still enrol?

Master of Research Y2 enrolments for S2 2020 have now closed for domestic and international candidates.

Domestic PhD can continue to enrol throughout 2020, if you are able to commence your research within the guidelines outlined in the MQ COVIDSafe Research Plan. Please discuss with your supervisor prior to submitting your enrolment form to the OHDRTP.

International PhD candidates who are not already residing in Australia are currently unable to travel to Australia and will need to defer commencement of their program. To ensure that you are given appropriate support and supervision, the OHDRTP advises all candidates to defer commencement to late in 2020 or to 2021. If you are a scholarship recipient, your scholarship will be honoured. Please discuss an appropriate commencement date with your supervisor. Once you have confirmed a new commencement date with your supervisor, please email hdr.admissions@mq.edu.au so that we may reissue an offer and CoE (if required).

International MRes Y2 candidates (including bundle offers) who were due to commence in Session 2 2020 will have received new offers for S1 2021 to ensure that appropriate support and supervision is available.  The OHDRTP will contact your Faculty to facilitate this deferral. If you are a scholarship recipient, your scholarship will be honoured for S1 2021. Your CoE will be reissued if you already have one. If you are an international candidate with an offer for S2 2020 and have not already received a deferred offer for S1 2021 please get in touch with hdr.admissions@mq.edu.au at your earliest convenience.

I’m an international candidate but my research can be conducted remotely. Can I still commence my program in 2020 as planned?

Macquarie University takes the wellbeing and positive experience of our HDR cohort very seriously. Offsite enrolment will only be approved on a case by case basis where physical and digital infrastructure, resources and support networks (including social support) are such that candidates can access the equivalent of an MQ on campus experience. Please discuss this arrangement with your supervisor, being mindful that the travel restrictions preventing you from coming to Australia may be in place for some time, and into 2021. Candidates who wish to enrol offsite during this time must complete a Candidature Management Action Plan in collaboration with their supervisor, outlining in detail the plan for remote research and supervision, including the provisions for adequate workspace, resources and strategies to mitigate the potential impact of social and physical isolation. Please also review the MQ Advice for Higher Degree Research (HDR) Supervisors and Candidates for online research/distance supervision. The Candidature Management Action Plan must be approved by your Supervisor, Faculty Associate Dean (HDR) and forwarded to hdr.admisions@mq.edu.au for approval of the Pro Vice Chancellor, HDR Training and Partnerships before you will be allowed to enrol.

What will happen to my scholarship offer if I am required to defer my enrolment date?

If your offer of admission for 2020 includes a scholarship with your offer of admission and you are required to defer the commencement of your program, your scholarship will be honoured.

I have already submitted or intend to submit an application for a Cotutelle/Joint PhD program at MQ. How will the COVID-19 situation impact my application?

It is very likely that your application will be able to proceed. However, you and your supervisors at both institutions will need to keep the following in mind when preparing your proposal:

  • your arrival date in Australia will need to be 1 January 2021 or later (although the joint enrolment period may commence earlier, if appropriate).
  • you will need to ensure that sufficient time remains on your candidature at both Macquarie and your partner institution, as per joint enrolment requirements outlined on the HDR Cotutelle/Joint PhD website.

I am a Cotutelle/Joint PhD candidate and planned to travel to Macquarie University in 2020. How will COVID-19 related travel restrictions affect my existing cotutelle/Joint PhD arrangement?

Many cotutelle/Joint PhD arrangements have been disrupted by the travel bans currently in place in Australia and around the world. Your study periods at Macquarie and your partner institution may need to be adjusted. As each Cotutelle and Joint PhD agreement is different, all enquiries will be addressed by HDR Partnerships on a case-by-case basis. Please email hdrpartnerships@mq.edu.au; you should copy hdrcurrent@mq.edu.au and your supervision team. Rest assured we will do all we can to achieve the best possible outcomes for Macquarie’s Cotutelle and Joint PhD candidates.

I am currently enrolled in a PhD or MPhil Program. What will happen to my candidature?

Your enrolment will not automatically be paused or extended as a result of the interruptions from COVID-19. You should continue your research as usual, following the guidelines in the COVIDSafe Research Plan.

We acknowledge that the last few months may have been disruptive as you alter working arrangements, and your access to resources may have been affected. Talk to your supervisor to discuss and assess disruption to your work. In many cases, you will be able to continue projects uninterrupted or in modified form by working remotely, but in some cases you may not. Please see further below for interruptions and alternatives.

The 2020 Annual Progress Report round will open in September 2020 and all candidates should document in detail the impact of COVID-19 on their research progress.

I am currently enrolled in MRes Y2. What will happen to my candidature?

Your enrolment will not automatically be paused as a result of the interruptions from COVID-19. The OHDRTP is working through an offer of automatic extensions to EWS date for all MRes Y2 candidates due to submit their thesis in 2020. Please check your student email for details and continue your research, following the MQ Research COVIDSafe plan.

We acknowledge that the last few months may have been disruptive as you alter working arrangements, and your access to resources may have been affected. Talk to your supervisor to discuss and assess disruption to your work. In many cases, you will be able to continue projects uninterrupted or in modified form by working remotely, but in some cases you may not. Please see further below for interruptions and alternatives.

Am I allowed to go to MQ campus?

The University has developed a ‘COVIDsafe plan’ detailing the approach that will be adopted to support a safe return to Research including HDR research activities. Each Faculty is in the process of developing a set of principles based upon these University guidelines. Please contact your supervisor or Faculty HDR office in the first instance to discuss your return to campus-based activities.

How long will my research be impacted by COVID-19?

It’s not possible to determine how long the interruption to research or the severity of the impact of the pandemic will be. This will depend on advice from the Australian Government and health authorities. However, you should discuss strategies to mitigate this impact with your supervisor.

Is the library open?

From Monday 27 July, Levels 1 & 2 of the Library will be open for self-service borrowing and individual study. No group study spaces will be available in the Library. Level 1 and 2 of the library remain closed, except for Click and Collect services. Please check the up to date information on the Library website regarding access to the library and HDR candidates

My supervisor has not responded to my requests for help. What should I do?

Please be patient. Your supervisor is also having to adjust their research as well as their teaching and supervision. If you have not heard from your supervisor in some time, please contact your Faculty HDR Office.

My research involves fieldwork and face-to-face contact with people. What should I do?

The University has developed the COVIDSafe Research Plan. Please discuss changes to your project with your supervisor.

If you make changes to your research methods, you may need to update your ethics clearance. Please contact ethics.secretariat@mq.edu.au for advice. You may also be able to rearrange your research schedule, by focusing on research literature or writing phases that can be more easily pursued remotely. Please note that PhD and MPhil candidates are required to document the extent of the interruption to their research in their 2020 Annual Progress Report.

What should I do if my ethics clearance has been affected?

If you have research ethics approval and can continue your research without face-to-face participant contact (e.g., online or via other remote methods), you should update the ethics application online.

Researchers should submit urgent requests via the HREC system and also contact ethics.secretariat@mq.edu.au, explaining any protocol changes implemented to mitigate risk from:

  • screening or consent from face-to-face to phone or virtual (eg. Skype, Zoom, etc) meetings;
  • the way participants are supplied with any materials or devices;
  • the way the research is documented (eg. electronic records rather than paper).

These project changes will be prioritised, reviewed and approved by the Executive or the Chairs of the HRECs via Macquarie’s Human Research Ethics Management System. If researchers cannot continue a project without face-to-face participant contact and need to delay or suspend their work, you should contact ethics.secretariat@mq.edu.au.

What should I do if my research depends on campus facilities?

For researchers whose work depends on campus facilities and equipment, not involving human participants, laboratories will remain open (as of 30 March 2020). Please consider the MQ COVIDSafe Research Plan and discuss your return to campus with your supervisor and Faculty. Please note that PhD and MPhil candidates are required to document the extent of the interruption to their research in their 2020 Annual Progress Report.

What should I do if my research is unable to progress?

If there is no way for you to progress your research at this time – either online or with adjustment to the research plan (postponing field trips etc) – please discuss with your supervisor and consider the leave options that may be available to you (see below).

What should I do if I have a conference, research trip or field work planned for 2020?

All University travel, domestic and international, is currently suspended until further notice in line with advice from the Australian Government. Most conferences have now been postponed or cancelled. In the first instance, discuss alternative arrangements with your supervisor but we do not recommend rebooking travel until further notice. You should also discuss ways in which you can pursue alternative means of peer-feedback and professional development instead of conference travel.

I have a PGRF Grant for 2020, but I can't travel. What can I do?

Many candidates have been successful in securing PGRF funds to support research related travel, but it is unlikely that international travel will become a realistic option in the short to medium term. Consequently, candidates are encouraged to work with their supervisors in identifying alternative ways of expending your PGRF funds in support of their research program and in line with the PGRF rules. In light of the unique circumstances the University will exceptionally allow candidates a full 12 months to expend their PGRF funds following award, which represents a six month extension to the duration of funding.

For those candidates who received PGRF funding for Round 1, 2020 (Jan-June 2020) and have not yet been able to spend the funds during COVID-19, you have an extension to spend these funds until end 2020. As you will likely not be able to travel, please consider alternative use of the funds in line with the PGRF rules.

For those students who received PGRF funding for Round 2, 2020 (July-Dec 2020) and are unlikely to use the funds per your application, you have an extension to spend these funds until end of June 2021.

In either case, with any change in plans to spend the funds please submit a variation of funding request to your Faculty AD, HDRs. All PGRF forms and information can be found here.

Do I still need to complete my degree milestones such as Confirmation of Candidature, Protocol, Literature Review, RF2?

Yes, your research progress milestones are still in place.  Extensions will not be granted automatically but there may be circumstances where candidates can seek an extension. Please contact your Department MRes or HDR Advisor/Director, or your Faculty HDR Office for more details.

Where your work has been interrupted, you may apply for leave or extensions through the usual forms available on the HDR Forms page.

I’m an international candidate and I want to go home.  Can I go home and continue my study?

The University understands that, where travel restrictions do not prevent them from doing so, international candidates may prefer to return home to be with their families. Discuss this arrangement with your supervisor but note that travel restrictions may prevent you from returning until 2021.

Macquarie University takes the wellbeing and positive experience of our HDR cohort very seriously, and offsite enrolment will only be approved on a case by case basis where physical and digital infrastructure, resources and support networks (including social support) are such that candidates can access the equivalent of an MQ on campus experience. Please discuss this arrangement with your supervisor, being mindful that the travel restrictions preventing you from coming back to Australia may be in place for 6 months or more for some time, and into 2021. Candidates who wish to continue offsite during this time must complete a Candidature Management Action Plan in collaboration with their supervisor, outlining in detail the plan for remote research and supervision, including the provisions for adequate workspace, resources, and strategies to mitigate the potential impact of social and physical isolation. Please also review the MQ Advice for Higher Degree Research (HDR) Supervisors and Candidates for online research/distance supervision. The Candidature Management Action Plan must be approved by your Supervisor, Faculty Associate Dean (HDR) and forwarded to hdr.admisions@mq.edu.au for approval of the Pro Vice Chancellor, HDR Training and Partnerships before you will be allowed to enrol.

I’m a Cotutelle/Joint PhD candidate and I have nearly finished my time on campus at Macquarie. Can I return home as planned?

Yes. Please ensure you contact hdrpartnerships@mq.edu.au to arrange your return travel home and ensure you complete the OSR Form.

I have to care for/home school my children and I cannot work on my research. Can I take leave?

To align the approval of variation requests with the NSW Government advice on schools reopening, the OHDRTP will now require supporting documentation (ie. the child’s medical certificate indicating they are suffering from an ongoing medical condition and cannot attend school) for approval of variation requests on the grounds of caring responsibilities for school aged children beyond 30 June 2020

International candidates: International candidates who hold a current MQ scholarship may be able to access paid leave (carer’s leave) provisions in accordance with their conditions of award. Check your conditions of award in your offer letter or on the MQ Scholarships website. Alternatively, candidates may apply for a period of unpaid leave (suspension of award) or recreational leave in accordance with their conditions of award.

Domestic Stipend holders: Domestic PhD or MRes Y2 candidates who hold a current MQ Stipend Scholarship may access their paid leave (carer’s leave) provisions in accordance with their conditions of award. Check your conditions of award with your offer letter, or on the MQ Scholarships website. Alternatively, candidates may apply for a period of unpaid leave (suspension of award) or recreational leave in accordance with their conditions of award.

Periods of unpaid leave: All candidates may apply for a Leave of Absence (LOA) during this time, in accordance with the normal policies and procedures. If you have already consumed your LOA entitlement, or you are close to completion of your thesis but still wish to apply, you are encouraged to submit your application for LOA for consideration on a case-by-case basis.

Can I change to part time enrolment while I care for my children?

If you are still able to conduct your research on a part-time basis remotely, but have significantly increased caring responsibilities due to the COVID-19 situation, you may apply to change to part-time enrolment using the relevant Change of Program form. Scholarship holders may request to keep their scholarship on these grounds.

International candidates are not permitted to change to part-time enrolment.

I’m overseas and can’t travel back to Australia. Can I take leave?

International Candidates: International candidates who hold a current MQ Scholarship may access their paid leave provisions. Please check your conditions of award with your offer letter, or on the MQ Scholarships website. Alternatively, candidates may apply for a period of unpaid leave (suspension of award) or recreational leave in accordance with their conditions of award.

Domestic Stipend holders: Domestic PhD or MRes Y2 candidates who hold a current MQ Stipend Scholarship may access their paid leave provisions. Please check your conditions of award with your offer letter, or on the MQ Scholarships website. Alternatively, candidates may apply for a period of unpaid leave (suspension of award) or recreational leave in accordance with their conditions of award.

Periods of unpaid leave: All candidates may apply for a Leave of Absence (LOA) during this time, in accordance with the normal policies and procedures. If you have already consumed your LOA entitlement, or you are close to completion of your thesis but still wish to apply, you are encouraged to submit your application for LOA for consideration on a case-by-case basis.

Domestic Candidates who are stranded overseas and need MQ assistance in returning to Australia

If you are and Australian resident or citizen and currently overseas you may need assistance to return to Australia. Please call International SOS on +44 020 8762 8008. Quote the Macquarie University membership number: 12AYCA630700 – this will activate the assistance you need to get home.

Will my scholarship payments continue if Macquarie University closes and for how long?

Yes.  If you are currently receiving a scholarship stipend payment these will continue unless you apply for, and are approved, for unpaid leave (suspension of award) or your stipend naturally ends during this period.

I’m due to submit my thesis in 2020 and I need an extension of my thesis submission date as a result of the impacts of COVID-19. What should I do?

MRes Y2 candidates: All MRes Y2 candidates due to submit in 2020 have been granted an automatic one (1) month extension. Please note that automatic extension does not preclude you from applying for additional extensions of EWS date in accordance with guidelines and usual processes.

PhD and MPhil candidates: Discuss your situation with your supervisor.  If you are able to complete your thesis with an extension of your EWS date in accordance with the HDR Variations to Candidature Policy (0.5 EFTSL or 6 months full time equivalent) then please submit an application for OOT Extension. If you have already exhausted your cumulative 1.0 EFTSL extensions of EWS date and require additional time as a result of the impact of COVID-19, you are encouraged to submit another application for OOT Extension, and each application will be considered on a case-by-case basis.

I recently started my PhD/MPhil and my EWS date is beyond 2020. Can I apply for an extension now?

Extensions of EWS date for PhD and MPhil candidates will be considered in accordance with the Out of Time (OOT) Policy and Procedure, usually in the last 6 – 12 months of candidature. If your EWS date is in 2021 or beyond, and you have suffered interruptions to your research as a result of COVID-19, you should consider an alternative option such as leave or change of enrolment to part-time (domestic candidates only). Additionally, it is highly recommended you document the impact of COVID-19 on your research progress in your 2020 Annual Progress Report, to support an extension of EWS date later in your candidature should you require it.

Can I get a scholarship extension?

Domestic and International PhD scholarship holders

A 3-month scholarship extension (stipend and international tuition fee offset) is available to all MQ-Funded PhD scholarship holders who have experienced extreme disruption to their research program as a direct result of COVID-19. Candidates may apply for this scholarship within 6 months of their scholarship expiry, applications will be open from 1 July 2020 until 31 December 2021, and candidates must be able to demonstrate extreme disruption by detailing: (1) the impact of COVID-19 on fieldwork, experimentation, and data collection; and (2) that mitigation strategies were considered but alternative work could not continue. This disruption must be documented with support from the supervisor.

Applications for the COVID-19 Extension Scholarship Scheme must be sought via the dedicated application form.

Candidates who have already applied for candidature or tuition fee scholarship extensions as a result of COVID-19 in 2020 do not need to resubmit an application for a stipend extension, and will be followed up by the OHDRTP with direct advice relating to their circumstances.

From 1 July 2020 this scheme will replace the 4-month tuition scholarship extension available to international candidates.

Importantly, the end date of the COVID-19 Extension Scholarship scheme is not designed to exclude those candidates who have only recently stared their PhD studies, but simply recognises that candidates closer to completion will have less time available to make adjustments to their research program to take account of any disruption. Of course, as the longer-term impacts that run beyond 2021 become clearer and we are able to make realistic longer-term budgetary forecasts, we will consider any ongoing disruptive impact and respond accordingly in a proportionate and responsible manner. Candidates are strongly encouraged to note the impact of COVID-19 on their studies in their annual progress report (APR), as this will allow an informed evaluation of any schemes that we may introduce post 2021 to take account of disruption occurring now.

My supervisor needs to nominate examiners. Should they wait?

No. The Nomination of Examiners and Thesis Examination process at Macquarie is electronic and can continue. If a nominated examiner is unable to examine your thesis due to COVID-19, OHDRTP will request your supervisor to nominate an alternative examiner.

Can I still submit my thesis if access to campus buildings is restricted?

Yes.  Submit your thesis on your EWS date and by the appropriate deadlines, as per the information available on the website. Thesis submissions are accepted 24/7 electronically.

Will my thesis examination be delayed?

OHDRTP is fully operational, except for our on-campus location, and staff are all working remotely. There will be no delay in your examination due to the closure of the on-campus offices centrally and in the Faculty. However, please be patient for the outcome of your examination as many examiners are currently having to adjust their own research, teaching and supervision activities as a result of COVID-19. As such, the OHDRTP are giving examiners an additional two (2) weeks to return their reports on top of the standard five (5) weeks for PhD/MPhil and four (4) weeks for MRes.

Can I have extra time to complete my Corrections Report?

Yes. The standard timeframe for submission of your thesis correction report is in the HDR Thesis Preparation, Submission and Examination Policy and Procedure.  However if you need additional time to complete your corrections report as a result of interruptions due to COVID-19, please discuss with your supervisor and submit your request to hdrexam@mq.edu.au or exam.mres@mq.edu.au.

Can I still graduate?

Please refer to the FAQs for Students on the MQ COVID-19 website for further information about graduation.

Practical help with your study and enrolment questions

Can I still apply to withdraw without academic penalty after the census date?

Yes.  To ensure students have flexibility and support during the transition to online learning, applications to withdraw without academic and/or financial penalty will still be accepted after Thursday 20 August for Session 2 2020.

Will there be changes to grading systems, WAM calculations and academic progression?

No.  The University’s policies on grading systems, WAM calculations and academic progression remain unchanged.

What happens if I become ill, need to isolate or am adversely impacted by COVID-19?

Special consideration remains available to students and anyone adversely impacted by COVID-19 should make an application. In the first instance, a statutory declaration will be sufficient, but some students might be asked to provide additional documentation. Applications should be submitted as early as possible.

How do I apply for special consideration?

For detailed information about how to apply for special consideration for COVID-19 related circumstances please go to the Special Consideration website. Applications can be submitted via AskMQ.

What types of things will be considered as grounds for special consideration ?

The University recognises that there will be many disruptions to studies that are related to COVID-19.  We will flexibly assess applications for special consideration and withdrawals without penalty to ensure students are not unfairly disadvantaged.

Factors such as home schooling, caring responsibilities, health and wellbeing of family members will all be considered, along with other personal circumstances that may arise.  Students should outline key impacts in their application.

What supporting documentation do I need to submit for special consideration?

Our streamlined processes for special consideration recognise that students may have difficulty obtaining documentation to support their application.

If you cannot submit a Professional Authority Form (PAF) then a clear statement of the disruption and your circumstances is sufficient.  This is also accepted in lieu of statutory declarations as we know it may not be possible to have those signed by approved witnesses.

I am a new student in 2020 and now want to defer.  How do I do this?

Domestic students should log in to eStudent and withdraw from all Session 2 units but remain enrolled in units for future sessions.  If you wish to defer studies until 2021 then make a request via AskMQ.

International students should email Macquarie International.

I am a continuing domestic student and want to take a break from studies.  How do I do this?

We understand that circumstances change, and some students may need to take a break from study. The University has now introduced the option for students to take leave of absence for a maximum of 12 months (for domestic students). There are certain criteria and exclusions so refer to the Leave of Absence information.

What will happen if teaching staff are unable to deliver units at any point?

The University 's contingency planning covers this scenario and actions will be taken to ensure continuity and/or minimise disruption to students.

Will this affect my academic standing?

The University's academic standing policy remains unchanged.

Will I be given more time to complete assignments?

Usual practices apply and students should talk with their Unit Convenor about assessments.

What is happening in Session 3?

Decisions will be made by the University's COVID-19 taskforce as the situation evolves. Updates will continue to be provided via the dedicated website, email and social media.

What will happen to exchange programs?

Exchange programs for Session 2 have been cancelled.

No decision has been made yet for 2021. This will be considered by the University's COVID-19 taskforce as the situation evolves.  Updates will be provided via the Study Abroad web page.

Is the Library open?

Refer to the following Library webpage for opening hours and services available.

Will PAL / PASS be offered online?

Yes.  Each Faculty will continue to offer PAL / PASS in an online environment.  Refer to the PAL website for updated details.

Is the University offering welfare support to students during COVID-19 ?

Macquarie has now implemented the Student Success Support Package to offer a range of options to support students struggling to meet their everyday needs.  This new package extends and enhances the Financial Assistance Program announced on 1 April.

How do I apply for loan under the COVID-19  Financial Assistance program?

Applications are made via the Welfare Services website.  The application process has been streamlined and payments will be processed as quickly as possible to support students.

How do I contact a Student Wellbeing Adviser?

Students can now book a check-in with a Student Wellbeing Adviser. This is the best way to get advice that is most relevant and appropriate for your personal circumstances.  Let us know what’s happening for you and we will call you back.

Do I still have to pay parking fees on-campus?

No. Parking fees have been suspended until 30 June 2020 for students and staff.  Those who have pre-paid for parking will receive a 3-month credit in the next calendar year.

Will tuition fees change if units are now delivered online ?

No, tuition fees remain the same for all modes of delivery.

Will I need to pay SSAF in Session 2 2020?

Yes. SSAF supports a range of wide range of on-campus and online support services and activities. The University remains open and student support services are accessible remotely to continue to meet students' needs.

Will studying online affect my transport travel concession?

Transport NSW have not advised the University of any change to eligibility requirements.

Will my Centrelink payments be impacted?

Centrelink have not advised the University of any change to eligibility requirements for existing payments to students.

As part of the Government stimulus package, Centrelink will be processing a Coronavirus supplement of $550 per fortnight, commencing on 27 April. Eligible people include anyone receiving:

  • JobSeeker Payment (formerly known as the Newstart Allowance)
  • Sickness Allowance
  • Youth Allowance for jobseekers
  • Parenting Payment Partnered
  • Parenting Payment Single
  • Partner Allowance
  • Farm Household Allowance

Further information is available on the Centrelink website.

How do I pay my fees without coming to campus?

The University offers a range of payment methods for your student fees including online or by phone.  Our approved payment methods can be found on our How to Pay website.

Is the University offering welfare support to students during COVID-19?

The University will continue to offer a range of financial supports to students including loans and grants, emergency support and assistance to negotiate payment plans. Details are available on the Financial Matters website.

As the situation evolves, we know that students will be impacted in many different ways.  We are exploring additional support measures as part of our ongoing commitment to providing timely support to students during this stressful and uncertain time.

What happens if I don't have access to a computer or internet at home?

If you do not have IT access at home, please contact the IT Service Desk for assistance as we are making arrangements to support students in this situation.

What are the minimum IT requirements I need to study online?

In most cases you will require access to the internet and the university databases.

How do I get IT help?

The IT Service Desk is fully operational.  Check them out online or call + 61 2 9850 4357.

How will I watch lectures online?

Zoom will be the main technology used to deliver online teaching and all students and staff will have access.  To use Zoom, log in using your MQ OneID. For more information about how to use Zoom, please visit our Zoom website.

Your lecturer may choose to use additional technology but will let you know via the unit iLearn site or your student email address.

Events and social contact

What are the most recent facility closures?

In line with Government advice to increase social distancing, the University Library building will be physically closed from 10pm on Wednesday 25 March.  The Library remains fully accessible online.

Additional facility closures include the Art Gallery, museums and Prayer Room – also from 10pm on Wednesday 25 March.  All sporting events held at Macquarie University facilities are cancelled.

Is the campus open?

In line with advice from the Australian government, all coursework students are advised not to come to campus from Monday 30 March.

Access to building is available by swipe card only from 5pm on Friday 27 March.

Lectures and services will be delivered by staff remotely.  Only a small number of essential staff will work on campus.

The IT Service Desk is fully operational.  Seek assistance online or call + 61 2 9850 4357.

Student Connect is fully operational.  Raise an AskMQ enquiry, chat online or call + 61 2 9850 6410

Campus Security is fully operational.  Seek assistance online or call + 61 2 9850 7112.  In an emergency call +61 2 9850 9999.

The MQ Health GP Clinic is the correct place to visit if you are resident on or near campus and feeling unwell.  Call ahead on +61 2 9812 3944.

Research students are advised to work remotely during this period and the Library has been closed.  For laboratory research where physical presence is required, staff and students are permitted to continue to attend campus for laboratory work, however strict observation of social distancing measures must be observed by those conducting research. Please discuss your arrangements with your supervisor and/or your Faculty HDR Office. You may also find useful the MQ Advice for Higher Degree Research (HDR) Supervisors and Candidates for online research/distance supervision.

Are university events impacted?

All non-essential University events scheduled to be held between 23 March to 2 May have now been postponed or cancelled. This includes the activities of Student Groups.  This is regularly reviewed by the COVID-19 taskforce.

Is the Macquarie University Sports and Aquatic Centre open?

No.  Macquarie University Sports and Aquatic Centre closed from Monday 23 March at 12.00pm in line with advice from the Australian Government about non-essential services.

Are on-campus cafes, bars and retail outlets open?

UBar, Staff Café, Crunch café and Piccolo Lane have closed from Monday 13 March at 12.00pm in line with advice from the Australian Government about non-essential services.

Other campus retail outlets will only provide a takeaway service. MacShop is currently open.

We ask that people continuing to use these spaces practice social distancing and hygiene measures to protect themselves and those around them.

What is being done in terms of cleaning and hygiene practices across campus?

Additional campus hygiene measures have also been taken around campus including the availability of hand sanitiser.

Additional cleaning work is focused on high-traffic areas including the Macquarie Theatre, Lotus Theatre, The Forum, 14 Easter Road, Graduation Marquee, 12 Wally’s Walk atrium, 9 Wally’s Walk, 10 Macquarie Walk, food and café outlets, and toilets.

Additional signage has been posted at the Library, MQ Health, Hospital, and other key locations to remind people of good hygiene practices.

Is graduation postponed or cancelled?

The graduation ceremonies to be held in April 2020 have been cancelled. Graduation is an important celebration of your achievements at Macquarie University and we will ensure that you have an opportunity to participate at an appropriate time. Information about future ceremonies will be released on our website as early as possible. You will receive a new invitation to graduation via your student email.

Following the cancellation of graduation ceremonies in April, will I get a refund?

Your graduation fee will automatically be refunded in full as well as any additional purchases. Refunds will be processed in the next two weeks. Our ceremonies webpage has more information.

How will I get my official documentation?

The cancellation of graduation ceremonies will not delay the conferral of your degree. As soon as our conferral process has been completed, the graduation documents (testamur and transcripts) will be digitally available via My eQuals – see our graduation website for instructions. Your graduation documents will be held for presentation at a future graduation ceremony. However, if you wish to receive these earlier, log into eStudent and modify your preference to MAIL, COURIER or COLLECT.

Are Student Groups impacted by event cancellations?

Yes.  The University decision to postpones or cancel all on-campus events applies to Student Groups and this has been communicated to executives of these groups.

How do I hold a student group event online?

Student Groups will now be encouraged and supported to engage with members online and in other innovative ways.

Executives of Student Groups should liaise with the Student Engagement team to discuss their upcoming activities and alternative arrangements  -  email: studentgroups@mq.edu.au.

Are accommodation providers offering support to students during COVID-19?

A number of our accommodation providers are currently offering discounted rates to assist students.  To see if you are eligible or for further information please contact the accommodation providers directly for the best rates available.

I am living on campus, what does this mean?

All accommodation providers are working closely with the University to ensure that all residents are safe and well looked after in relation to COVID-19.

Residents in the University’s accommodation, Herring Road Apartments and Dayman Place Apartments, have been emailed information about hygiene and health practices, additional cleaning, and increased wifi access. More information is available on our accommodation update page.

Residents with concerns should contact the Accommodation team or the relevant accommodation provider for information relating to health and safety in accommodation.

Contact: housing@mq.edu.au or phone + 61 2 9850 7965

Where can I get advice if I need to cancel my residential accommodation contract?

In the first instance, residents should speak to the accommodation provider to start the process for cancellation and seek a refund.

If students experience any difficulties in this process, please contact the Accommodation team: housing@mq.edu.au or phone + 61 2 9850 7965.

Where do I get advice about issues arising in my private accommodation?

The Accommodation team is available to assist all students will all accommodation matters so please contact for advice and support: housing@mq.edu.au or phone + 61 2 9850 7965.

Please see our handy guide for students and staff: Distinguishing between COVID-19 symptoms and allergies

What happens if there is a confirmed case of COVID-19 at Macquarie University?

If there is a confirmed case of COVID-19, the University works closely with the affected person and NSW Health to take all necessary actions in relation to isolation, contact tracing and additional cleaning as a precautionary measure.  In all instances the privacy of the affected person will be maintained.

What should I do if I feel unwell?

Students feeling unwell should isolate and seek medical advice. For more information go to this section of our dedicated website.  
Remember, if you need to seek medical advice, call the free 24-hour helpline, HealthDirect, on 1800 022 222.

What does self-isolation mean?

Self isolation means you stay in your accommodation away from any other people for 14 days. You do not see or interact in person with any other people. You ask your family or friends to bring you any food or medicine supplies you may need, ensuring that they do not interact or come close to you when dropping off your supplies. Or you can order them online.

For more information about self-isolation please refer to the Australian Government and NSW Health guidelines for self-isolation.

What should I do if I need to self-isolate?

Students needing to self-isolate should advise the University – tell us where you are and your circumstances so that we can assist you through this period.  Email studentcare@mq.edu.au and phone 1800 774 964 or + 61 2 9850 7000.

What community-based supports and resources are available?

Download our free MQ Wellbeing app for up-to-date information about external support agencies and COVID-19.

For latest information also refer to the Australian Government and NSW Health guidelines.

Contact us

Student Connect

E: ask@mq.edu.au

T: +61 2 9850 6410