Learning in 2021

If I enrolled in an on campus unit will I need to withdraw and enrol into the external/online version of my unit/s?

You are not required to change the attendance mode. Check iLearn for details on how to complete the assessment requirements.

I don’t want to study all my units online, can I withdraw without penalty?

You will need to apply to withdraw without penalty, and provide the necessary detail about how you have been affected in your application. More information, including how to apply, is available on the Withdraw without penalty web page.

Will the university be bringing back some form of an SC grade again to support students?

No, the SC (Special Circumstance) grade was only applicable to certain study periods in 2020, it will not be used in 2021.

What if I have mandatory on-campus activities and do not want to risk coming on campus. It is after census date, can I withdraw without penalty?

You will need to apply to withdraw without penalty, and provide the necessary detail about how you have been affected in your application. More information, including how to apply, is available on the Withdraw without penalty web page.

If I am an international student studying offshore, which units can I not enrol in?

Lectures continue to be delivered online, however some units will involve teaching activities or placements that need to be delivered on campus. On campus units provides a list of those units.

What will happen if there is an outbreak on campus? In the community?

If there is an outbreak that affects the University or our community, our response will be guided by relevant advice from the government.

Will students be notified if a staff or student returns a positive result?

NSW Heath have their own processes of informing people that may have been in contact with a diagnosed case of COVID-19. The University does not make announcements on any confirmed cases of COVID-19.

I am immuno-compromised, I don’t feel comfortable coming back on campus right now, what should I do?

Online options will be provided for most units. Some units will require an on campus offering to ensure students can meet the learning outcomes - arrangements for these units will be communicated.

Will all lectures be online for the entire session?

Yes. There will be no face-to-face lectures on campus.

What if I can’t come back on campus for personal reasons?

If you are studying a unit that requires on campus attendance please seek academic advice about your unit selection from a Faculty Adviser.

My unit has compulsory on campus face to face teaching, but I am no longer living in Australia. What can I do?

You won’t be able to study this unit and will need to pick it up in a later session when you can return to Australia.

To stay on track with your studies, and continue working towards your academic goals, you should enrol in a unit that does not have a compulsory on campus face to face requirement. If you need advice on unit selection, please contact your Faculty Academic Adviser.

Will the library be open?

For updates on our library, please visit the library homepage.

When are my upfront fees due to be paid?

Please check the Payment Due Dates webpage for the latest information.

Will fieldwork still be completed in my unit?

Refer to iLearn for details of how your unit will be taught.

Should I continue with a clinical or external placement?

In the first instance, contact your placement supervisor to discuss appropriate arrangements.

Should I continue on a PACE placement?

Arrangements for PACE vary by unit and type of activity, and are also changing as the COVID-19 situation evolves. Your PACE unit convenor or Faculty PACE team will keep in touch with you to provide updates on current arrangements. Please continue to direct any questions to your Faculty PACE team by email

Have the block dates for the English Language Centre (ELC) changed?

No, the block dates will remain the same.

Have the term dates for MUIC changed?

No, the term dates will remain the same. For information about MUIC Term dates, please see the Calendar of Dates website.

Will the units and courses for MUIC and ELC be delivered in an online learning and teaching environment for future terms and blocks?

MUIC students - we will be delivering units and courses online. Changes to class delivery for future terms will be be advised via email.

ELC students - we will be delivering classes in an online learning and teaching environment.

Are there any classes being offered face to face?

MUIC students - No, all lessons and classes are scheduled online at this time.

ELC students - No, all lessons and classes are scheduled online at this time.

If I am overseas, can I participate in live-streamed online classes?

Yes, you can participate in live-streamed online classes regardless of your location.  However, you must be available at the time your class is scheduled (in Sydney, Australian time).

If you are overseas, you must consider the time difference and ensure that you are able to attend the class as scheduled. Your attendance is a requirement for teaching and assessment, and no special consideration will be given if you can’t participate.

Remember, the attendance requirement has not changed. Your attendance will be recorded for all your live-streamed classes.

What will happen to my Confirmation of Enrolment (COE) if I study from overseas?

Your COE will not be affected by your location, however low attendance, poor progression, non-enrolment, or withdrawal may still lead to cancellation of your COE and your student visa may be affected.

Can I decide to go overseas in the middle of a term or block and continue to access the live-streamed classes there? Do I need to tell anyone?

Yes, you can because you can participate in your live-streamed classes from overseas. However, please see the response to "Will I be able to participate in live-streamed classes from overseas?" for details that are important for you to note. You do not need to inform MUIC, the ELC, or the University that you are travelling overseas; however, it may be helpful for your teacher to know.

How will I be able to access my live-streamed online classes?

Classes will be delivered by Zoom.  The link will be available on your iLearn unit page. For more information about how to use Zoom or in case of technical difficulties, the IT Service Desk is fully operational.  Reach out to them online or call + 61 2 9850 4357.

Are there any requirements for studying in an online class?

By selecting the online class delivery, you agree to having:

• A PC or laptop with a functional camera and microphone
• An unlimited, or high data, internet plan
• A quiet, secure environment to undertake classes and assessments
• A privacy background or virtual background if desired

Please note that as an online student you will be in a Zoom class and be required to have your camera turned on at times as a class group.

Do I need to attend my live-streamed online classes at the scheduled time?

Yes, the attendance requirement has not changed. Your attendance will be recorded for all classes.

Do I need to have my camera turned on at all times?

Your teacher will direct you at certain times to turn your camera on to enhance class engagement and collaboration. When you register for an online class, you are agreeing to follow the teacher’s directions about your camera use.

Can I access recordings of the live-streamed online classes after they have been delivered?

MUIC students - Yes, if you are registered into an online class, the recordings of your live-streamed classes will be available through iLearn. However, you must still attend the class at the scheduled time showing on your timetable through eStudent.

ELC students - No, the lessons will not be recorded. You must attend the class at the time specified.

What happens if I have technical difficulties during the live-streamed online classes?

In case of technical difficulties, MUIC students registered in an online class will be able to access the recording via iLearn.

The IT Service Desk is fully operational.  Reach out to them online or call + 61 2 9850 4357.

What should I do if I have a clashing timetable?

You should choose another class or unit to ensure there are no clashes. If you miss an assessment due to having a clashing timetable, you cannot apply for special consideration.

I am registered in an online class.  Will I be able to complete my assessments and exams online?

Yes, the assessments and exams for online classes will be completed or submitted online. Further advice about assessments will be provided on iLearn and in the Unit Guides.  However, to complete your assessments and exams online, you must ensure that your laptop/computer is working well, your battery is fully charged, and your internet connection is stable.

Where can I find information about the MUIC final exams?

The timetable for your online final exam can be found on the exam timetable website as usual.
Remember:  your exam timetable can change, so you must continue to keep checking.
For specific information about the final exam for each unit, you will need to check the information published on iLearn and in the Unit Guides.

ELC students will receive information about the exams from their class teacher.

Where do I find information about my MUIC unit?

Unit Guides have the most up-to-date and accurate information about each unit. Information about learning outcomes, assessments and due dates are available through the Unit Guide.

Will I be provided with a laptop for live-streamed classes?

The University does not supply laptops. As you will need a laptop to undertake your degree studies, we strongly recommend that you purchase one now.

What happens if I don't have access to a computer or internet at home?

For students to undertake studies in an online and live-streamed environment, you will need to have access to a computer and the internet.  This will need to be arranged by the student. For more information, The IT Service Desk is fully operational.  Reach out to them online or call + 61 2 9850 4357.

Will my fees be changed now that classes are live-streamed?

No.  Fees remain the same.

Who can I speak to about financial support?

The Welfare Service offered through Student Wellbeing can help if you’re experiencing financial difficulties. More details can be found on the Welfare Services website.

What if I am unable to complete an exam or assessment?

The Special Consideration policy still applies. An official translation in English is required for any documentation not written in English.  For more information, please look at this Special Consideration information for students.

When will international students be able to enter Australia?

We look forward to welcoming you to Sydney soon, however travel restrictions are decided by the Australian Government. More information on travel restrictions and updates can be found on the Government's COVID-19 - Immigration and Borders page.

How do I contact MUIC and ELC?

Call (02) 9850 5055 or submit an AskMQ enquiry. Please make sure you include 'MUIC' in the question title and provide detail so that it can be answered by the relevant team as quickly as possible.

As an international student in Australia, can I reduce my study load? I am not confident with online learning.

Student visa holders are expected to undertake 4 units per compulsory study session unless approved for a reduced study load, or in their final session of study. This is the expectation regardless of any RPL that has been granted.

There are two grounds upon which you may be eligible to reduce your study load:

• Academic reasons
• Compassionate and/or compelling

To apply, please submit a Reduce Study Load application.

If you have submitted a Reduced Study Load request after the Census Date, due to serious and unavoidable disruption, you may still be able to withdraw without academic and or financial penalty.

When will international students be allowed back into Australia?

We look forward to welcoming you to Sydney soon, however travel restrictions are decided by the Australian Government. More information on travel restrictions and updates can be found on the Government's COVID-19 - Immigration and Borders page.

Other frequently asked questions for international students

Find out all you need to know if you are an international student.

For information related to COVID-19 and research programs, please refer to the COVID-19 FAQs for HDR Candidates.

Will I need to have a COVID-19 vaccination to return to campus?

We strongly encourage all students to get vaccinated. The University will observe guidance published by NSW Health in relation to vaccination mobility when we have further details.

Will there be changes to grading systems, WAM calculations and academic progression?

No.  The University’s policies on grading systems, WAM calculations and academic progression remain unchanged.

If I am studying online am I still eligible for a student concession Opal card?

Your Opal concession eligibility will continue if you are enrolled in the required number of units. Check the eligibility requirements through TfNSW.

What happens if I become ill, need to isolate or am adversely impacted by COVID-19?

Special consideration remains available to students and anyone adversely impacted by COVID-19 should make an application. You can apply with a statutory declaration initially however you may be asked to provide additional supporting documentation, depending on the specific circumstances. Applications should be submitted as early as possible.

How do I apply for special consideration?

For detailed information about how to apply for special consideration for COVID-19 related circumstances please go to the Special Consideration website. Applications can be submitted via AskMQ.

What types of things will be considered as grounds for special consideration?

The University recognises there may be disruptions to studies that are related to COVID-19.  We will assess applications for special consideration and withdrawals without penalty to ensure students are not unfairly disadvantaged.

Factors such as home schooling, caring responsibilities, health and wellbeing of family members will all be considered, along with other personal circumstances that may arise.  Students should outline key impacts in their application.

What supporting documentation do I need to submit for special consideration?

Detailed information about how to apply for special consideration can be found on our Special Consideration website.

I am a new student and now want to defer.  How do I do this?

Domestic students should log in to eStudent and withdraw from all units but remain enrolled in units for future sessions.  If you wish to defer studies until the following year then make a request via AskMQ.

International students should email Macquarie International.

I am a continuing domestic student and want to take a break from studies.  How do I do this?

We understand that circumstances change, and some students may need to take a break from study. The University has introduced the option for students to take leave of absence for a maximum of 12 months (for domestic students). There are certain criteria and exclusions so refer to the Leave of Absence information.

What will happen if teaching staff are unable to deliver units at any point?

The University 's contingency planning covers this scenario and actions will be taken to ensure continuity and/or minimise disruption to students.

Will I be given more time to complete assignments?

Apply for Special Consideration if you need more time and talk to your Unit Convenor about assessments.

What will happen to exchange programs?

Macquarie University has decided to cancel all student mobility programs.  Updates are provided on the Study Abroad web page.

Is the Library open?

Refer to the following Library webpage for opening hours and services available.

Will PAL / PASS be offered online?

Yes.  Each Faculty will continue to offer PAL / PASS in an online environment.  Refer to the PAL website for updated details.

Is the University offering welfare support to students during COVID-19 ?

The University will continue to offer a range of financial supports to students including loans and grants, emergency support and assistance to negotiate payment plans. Details are available on the Financial Support website.

How do I contact a Student Wellbeing Adviser?

Students can now book a check-in with a Student Wellbeing Adviser. This is the best way to get advice that is most relevant and appropriate for your personal circumstances.

Will tuition fees change if units are now delivered online?

No, tuition fees remain the same for all modes of delivery.

Will I still need to pay SSAF?

Yes. SSAF supports a range of wide range of online support services and activities, such as Student Wellbeing. The University remains open and student support services are accessible remotely to continue to meet students' needs.

Will studying online affect my transport travel concession?

Transport NSW have not advised the University of any change to eligibility requirements.

Will my Centrelink payments be impacted?

Centrelink have not advised the University of any change to eligibility requirements for existing payments to students.

Further information is available on the Centrelink website. If you have concerns about Centrelink, you can contact Student Wellbeing via Care Report.

What happens if I don't have access to a computer or internet at home?

If you do not have IT access at home, please contact the IT Service Desk for assistance as we are making arrangements to support students in this situation.

What are the minimum IT requirements I need to study online?

In most cases you will require access to the internet and the university databases.

How do I get IT help?

The IT Service Desk is fully operational.  Check them out online or call + 61 2 9850 4357.

How will I watch lectures online?

Zoom will be the main technology used to deliver online teaching and all students and staff will have access.  To use Zoom, log in using your MQ OneID. For more information about how to use Zoom, please visit our Zoom website.

Your lecturer may choose to use additional technology but will let you know via the unit iLearn site or your student email address.

The IT Service Desk is fully operational.  Seek assistance online or call + 61 2 9850 4357.

Student Connect is fully operational.  Raise an AskMQ enquiry, chat online or call + 61 2 9850 6410

Campus Security is fully operational.  Seek assistance online or call + 61 2 9850 7112.  In an emergency call +61 2 9850 9999.

The MQ Health GP Clinic is the correct place to visit if you are resident on or near campus and feeling unwell.  Call ahead on +61 2 9812 3944.

Research students are advised to work remotely during this period.  For laboratory research where physical presence is required, staff and students are permitted to continue to attend campus for laboratory work, however strict observation of social distancing measures must be observed by those conducting research. Please discuss your arrangements with your supervisor and/or your Faculty HDR Office. You may also find useful the MQ Advice for Higher Degree Research (HDR) Supervisors and Candidates for online research/distance supervision.

Are university events impacted?

University events will return to normal in 2021. Event capacity will be governed by a maximum capacity calculation based on the size of the meeting space and relevant people per square meter rule.

Is the Macquarie University Sports and Aquatic Centre open?

Yes.

Are on-campus cafes, bars and retail outlets open?

Yes, on campus cafes, bars and retail outlets are open. Our new Central Courtyard has a large range of food and drink outlets as well as indoor and outdoor seating options.

In line with Government advice, people using these spaces must follow all necessary instructions as well as practice social distancing and hygiene measures to protect themselves and those around them.

What is being done in terms of cleaning and hygiene practices across campus?

Additional campus hygiene measures have also been taken around campus including the availability of hand sanitiser.

Additional cleaning work is focused on high-traffic areas including the Macquarie Theatre, Lotus Theatre, The Forum, 14 Easter Road, Graduation Marquee, 12 Wally’s Walk atrium, 9 Wally’s Walk, 10 Macquarie Walk, food and café outlets, and toilets.

Additional signage has been posted at the Library, MQ Health, Hospital, and other key locations to remind people of good hygiene practices.

Is graduation postponed or cancelled?

Graduation is an important celebration of your achievements at Macquarie University and we will ensure that you have an opportunity to participate at an appropriate time. Information about future ceremonies will be released on our website as early as possible. You will receive a new invitation to graduation via your student email.

How will I get my official documentation?

As soon as our conferral process has been completed, the graduation documents (testamur and transcripts) will be digitally available via My eQuals – see our graduation website for instructions. Your graduation documents will be held for presentation at a future graduation ceremony. However, if you wish to receive these earlier, log into eStudent and modify your preference to MAIL, COURIER or COLLECT.

How do I hold a student group event online?

Student Groups will now be encouraged and supported to engage with members online and in other innovative ways.

Executives of Student Groups should liaise with the Student Engagement team to discuss their upcoming activities, email  studentgroups@mq.edu.au.

Are accommodation providers offering support to students during COVID-19?

A number of our accommodation providers are currently offering discounted rates to assist students.  To see if you are eligible or for further information, please contact the accommodation providers directly for the best rates available.

I am living on campus, what does this mean?

All accommodation providers are working closely with the University to ensure that all residents are safe and well looked after in relation to COVID-19.

Residents with concerns should contact the Accommodation Services team or the relevant accommodation provider for information relating to health and safety in accommodation.

Contact: housing@mq.edu.au or phone + 61 2 9850 7965

Where can I get advice if I need to cancel my residential accommodation contract?

In the first instance, residents should speak to the accommodation provider to start the process for cancellation and seek a refund.

If students experience any difficulties in this process, please contact the Accommodation Services team: housing@mq.edu.au or phone + 61 2 9850 7965.

Where do I get advice about issues arising in my private accommodation?

The Accommodation Services team is available to assist all students with any accommodation matter so please contact for advice and support: housing@mq.edu.au or phone + 61 2 9850 7965.

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Please see our handy guide for students and staff: Distinguishing between COVID-19 symptoms and allergies

I’m struggling with studying online, what support is available to help me?

What happens if there is a confirmed case of COVID-19 at Macquarie University?

If there is a confirmed case of COVID-19, the University works closely with the affected person and NSW Health to take all necessary actions in relation to isolation, contact tracing and additional cleaning as a precautionary measure.  In all instances the privacy of the affected person will be maintained.

What should I do if I feel unwell?

Students feeling unwell should isolate and seek medical advice. For more information go to this section of our dedicated website.  
Remember, if you need to seek medical advice, call the free 24-hour helpline, HealthDirect, on 1800 022 222.

What does self-isolation mean?

Self isolation means you stay in your accommodation away from any other people for 14 days. You do not see or interact in person with any other people. You ask your family or friends to bring you any food or medicine supplies you may need, ensuring that they do not interact or come close to you when dropping off your supplies. Or you can order them online.

For more information about self-isolation please refer to the Australian Government and NSW Health guidelines for self-isolation.

What community based supports and resources are available?

Download our free MQ Wellbeing app for up-to-date information about external support.

For latest information also refer to the Australian Government and NSW Health guidelines.