Student Success Support Package
Targeted financial support for our students
We hear you. It’s hard to stay focused on your study goals when the impact of COVID-19 means you are struggling to meet your everyday financial needs.
To support your success and help you meet your financial needs we have implemented the Student Success Support Package.
Who is it for?
All Macquarie students can benefit from the support package. Priority will be given to students most in need and those who can’t access any other financial packages or support arrangements.
We need to take a holistic view of your circumstances. In the application you’ll be asked about your current employment, weekly accommodation costs, your savings and other forms of government assistance you might receive or be eligible to receive.
What financial support could you get?
- You must be currently enrolled in either: session 1, term 2, full year units, Online 2 (GMBA) or MDA and MDC (Medicine), or OUA Session 1
- Any money granted will be paid into an Australian bank account in your name only
- There is no fee to apply for any of these support options
- You can receive multiple levels of support.
Who should apply?
What is it?
Do I need to pay it back?
E-vouchers to support emergency living costs
Students who don’t have money to buy food this week or pay their bills now
e-vouchers to pay for urgent essentials
Up to $250 in e-vouchers
Delay payment of part of your current session fees
Any student who pays their unit or SSAF fees upfront (not deferred via HECS)
To give you more money for your living and study expenses you can:
25% of your current session tuition fees and/or 100% of your SSAF
By 30 September 2020 (12 June 2020 for MUIC)
Borrow back 25% of your current session fees
Students who have already paid their current session fees (upfront payment only, not fees deferred via HECS)
To give you more money for your living and study expenses you can:
25% of current session fees you have already paid
By 30 September 2020
COVID- 19 Financial Assistance Grant
Students who need money to support themselves for the next few weeks or to purchase laptops, internet access so they can study online
Money for you to spend on anything that supports your continued study at MQ
Paid in one payment
COVID-19 Financial Assistance Loan
Students who have a job, or money but need a loan to buy a laptop, internet access to be able to study online.
Students who are moving house and need to pay relocation expenses
An interest free loan for you to spend on anything that supports your continued study at MQ.
Paid in one payment
First payment by November 2020
Flexible payment plans
Students most in need who pay their fees upfront (not deferred via HECS) who need money now to support their living expenses
A payment plan that lets you spread the cost of your fees over an extended amount of time. This will free up money now for you to spend on your living costs.
There will be no fee for payment plans and restrictions have been removed so students can access this in their first year of study as well as those who have existing or previous plans.
These are arranged to meet the individual needs of students who apply
Submit the form with any required documentation.
Remember, you can talk to the Student Wellbeing team about your options at any time.
Phone: +61 2 9850 7497
Frequently Asked Questions
We know, you’ve probably still got questions. Hopefully we’ve anticipated them with our FAQs below.
What is the Student Success Support Package?
With financial wellbeing emerging as a significant impact on students, this package extends the range of financial assistance available to support students most in need, especially international students who do not have the same access to government assistance. There are five levels of financial support.
- Delayed payment of 25% of Session 1 2020 fees
Students may apply to delay payment of 25% of tuition fees and/or 100% SSAF until 30 September (for MUIC, 12 June 2020). Students who have already paid tuition fees may apply to access 25% of tuition fees – to be paid as single payment and re-payment will be due by 30 September (for MUIC, 12 June 2020).
- COVID-19 Emergency Support
Students with an immediate need may seek emergency support for everyday living expenses such as food which will be paid in the form of a $250 e-Gift card (wherever possible).
- COVID-19 Financial Assistance Grant
Students with demonstrated need may apply for grant of $2,000 to assist with any item(s) that supports their continued study at Macquarie University. This is a grant and as such, repayment is not required.
- COVID-19 Financial Assistance Loan
Students with compelling need may apply for a loan of $2,000 to assist with any item(s) that supports their continued study at Macquarie University. First repayment will not be required until November 2020.
- Extended payment plan options
Students who have demonstrated exceptional need (beyond the first four levels of support) may apply for deferral of a greater proportion of tuition fees and/or extended payment plans. Payment plan processing fees will be waived. Applications will be accepted from students within their first 12 months of study and/or those who have existing or previous payment plans.
How do I access this financial support?
You can apply for financial support using a single form and submit required documents. The Student Success Support Package application form will be available after Easter.
Our Student Wellbeing team will contact you to discuss the level of support you need as we want to make sure we help you in a way that is most beneficial in your individual circumstances.
Can I receive multiple levels of support under the MQ Student Success Support Package?
Yes. Submit your application and the Student Wellbeing team will contact you to discuss the level of support you need.
How is the support request assessed?
We are working hard to make the process as simple as possible. Some levels of support require evidence of need and that you have exhausted other external avenues of support. Our Student Wellbeing team will help you through the process.
Who can access this support?
This support package is available to all Macquarie students although priority will be given to students most in need.
As part of the process, Student Wellbeing will make sure other external avenues of support have been considered, especially for domestic students. This will include support from Centrelink through the Government’s stimulus package coronavirus supplement and/or from your financial institution.
I am getting a support payment from Centrelink. Am I still able to apply for one of these support options?
Yes. You can still apply under the MQ Student Success Support Package however, the Student Wellbeing team will discuss your additional support needs and require further documentation to support your application.
When does the MQ Student Success Support Package commence?
This package comes into immediate effect. Applications will be able to be submitted from Tuesday 14 April.
Is there a deadline for applications?
No. Applications can be submitted at any time although some support options may have a limited funding pool.
If I’m a sponsored student, can I still apply?
Yes, sponsored students can apply. Your specific circumstances will be considered as part of the assessment of the application.
What if I can’t pay the money back by the due date?
Students unable to meet repayment due dates will be able to meet with the Student Wellbeing team to discuss alternative arrangements.
What happens if I leave the University and have not made all repayments?
Outstanding debts will still need to be paid.
What happens if I am ready to graduate and have not made all repayments?
Outstanding debts should be paid prior to graduation. You can contact the University and discuss your situation if this is not the case.
Will I get a discount on my fees?
No. The package does not include discounted fees as the delivery of high-quality learning and student support is still relevant and our priority in this online environment. We believe this support is more effective and impactful for students most in need.
Are there any other financial supports in place?
To complement the academic, wellbeing and social supports already in place, parking fees have been suspended until 30 June.
I have already applied for a COVID-19 Financial Assistance Loan that was previously announced? Can I apply for additional support?
Yes. The Student Wellbeing team will be in touch to discuss your options as the grants have been increased under this new MQ Student Success Package. They will make sure that you can access support as a grant in the first instance.
I’ve withdrawn from study at MQ. Am I still eligible for these support options?
No. These support options are for students currently enrolled and undertaking studies at Macquarie University.
I am no longer in Australia but am still studying with MQ. Can I still access this support?
Yes. You can still apply for support and consideration will be given to the options that best suit your individual circumstances.
I don’t have an Australian bank account. Can I still get this support?
Most forms of support will require you to have an Australian bank account for payment. We are unable to make payment to overseas bank accounts in the current circumstances.
What documents are required?
As you complete the application, you will be advised about the documentation you need to supply and you can upload these at the time of application.
When and how will I find out if my application is successful?
Applications will be processed as quickly as possible, once relevant documentation has been provided. The Student Wellbeing team will advise by email if your application is successful. Emergency support will be provided within 1-2 business days and other forms of support will be paid within 10 business days.
I don’t think I am eligible for any support. What can I do?
We’re still here to help and discuss your options. Contact Student Wellbeing via chat (from their webpages), email email@example.com or phone +61 2 9850 7497. Outside business hours, please call 1800 227 367 (1800 CARE MQ).
I don’t know what to apply for. Can you help?
Yes. Contact Student Wellbeing via chat (from their webpages), email firstname.lastname@example.org or phone +61 2 9850 7497. Outside business hours, please call 1800 227 367 (1800 CARE MQ).
I would prefer help to find a job. How can I get a job?
Check out all the resources on our Careers and Employment page. We have a whole team of careers professionals waiting to help you. Contact them today.