Information for students—COVID-19

Common questions about the Coronavirus infection (COVID-19), government advice, the University's response, and how it will affect your studies.

We hope the following information provides answers for you. This page will be continually updated as the situation unfolds.

The University remains open during the teaching pause, and staff are available and working to support students.

Latest update

Wednesday 8 July

  • On campus option now available for Face to Face tutorials, seminars and other small group learning activities for the majority of units. An online version will continue to be available for students who are not able to attend campus or choose not to come to campus.
  • A small number of units will only have the online option.
  • Session 2 lectures will still be only available online.
  • Class registration for S2 opens 9am AEST Tuesday 14 July (S3 will be made available at a later date).

For more information, check our Session 2 Frequently Asked Questions (FAQs).

Thursday 25 June

  • The session 2 timetable will be available on Monday 29 June but you won’t be able to see if your tutorials/seminars/workshops etc will be delivered online or on campus.
  • You can enrol now via eStudent. You just can’t do your class selection (or registration, ie. choose the dates and times for your tutorials/seminars/workshops) until class registration opens on Tuesday 14 July. For more information about how to enrol, visit our website.
  • All Session 2 lectures will be delivered online.
  • Some units involve teaching activities that need to be delivered on campus – check the list here to see if you will be studying a unit with on campus teaching activities.
  • We will decide about returning to on campus teaching for other units before class registration opens on 14 July.

For more information, check our Session 2 Frequently Asked Questions (FAQs).

Wednesday 27 May

  • In Session 2 all lectures will be online
  • Units that require face to face teaching will have tutorials/ labs/ teaching activities that will be taught face to face, on campus. For these units it will be compulsory for students to attend the face to face teaching activity on campus. They will not be able to undertake these activities online.
  • Units that DO NOT require face to face teaching will have all teaching activities delivered online for the start of the session.

Check our FAQs for more information

Tuesday 19 May

  • All session 1 final exams will be delivered online
  • We’re planning the first stage of a return to campus
  • As part of this staged return, and to support the success of students who don’t have access to a computer, the internet or a suitable study space, we will open up a restricted number of on campus study spaces from 25 May. These spaces are being made available only to students who need them.
  • More information about the staged return to campus will be made available soon

Thursday 9 April

  • MQ Student Success Support package announced to help students who are struggling financially as a result of COVID-19.
  • The package features five levels of support as part of our commitment to student success.
  • Options to delay payment or borrow back some of your fees for the current session (including SSAF)
  • Emergency support vouchers of up to $250 for urgent essentials
  • Grants and interest free loans of $2000
  • More flexible payment plans
  • Applications accepted from Tuesday 14 April.
  • University childcare centres remain open to support parents with pre-school aged children.

Wednesday 1 April

  • Census date is Friday 3 April. Student Connect is available to help students confirm their enrolment.
  • Withdrawal without academic penalty and special consideration processes are still in place. Applications will be flexibly assessed to support students as much as possible.
  • Grading systems and WAMs are unchanged.
  • Fail grades will not be recorded in this session. This supports students to adjust to online learning.
  • Students can apply for a loan through the COVID-19 Financial Assistance program. This streamlined application can be accessed in conjunction with other grants and loans. The University has increased funding to support this program.
  • Students can book a check-in with a Student Wellbeing Adviser to get support specific to their circumstances.
  • Parking fees have been suspended until 30 June 2020 for students and staff. Those who have pre-paid for parking will receive a 3-month credit in the next calendar year.
  • Students should update contact details in eStudent as it is essential to stay connected.

Friday 27 March

  • All coursework students are advised not to come to campus from Monday 30 March.
  • Building access by swipe card only from 5pm on Friday 27 March.
  • Lectures and services will be delivered by staff remotely.  Only a small number of essential staff will work on campus.
  • The IT Service Desk is fully operational.  Seek assistance online or call + 61 2 9850 4357.
  • Student Connect is fully operational.  Raise an AskMQ enquiry, chat online or call + 61 2 9850 6410
  • Campus Security is fully operational.  Seek assistance online or call + 61 2 9850 7112.  In an emergency call +61 2 9850 9999.
  • The MQ Health GP Clinic is the correct place to visit if you are resident on or near campus and feeling unwell.  Call ahead on +61 2 9812 3944.

Wednesday 25 March

  • Check the Session 1 Unit Delivery website to see how specific units will be delivered for the remainder of Session 1 2020.
  • Check iLearn for up-to-date unit information – revised assessments and due dates, modifications to comply with COVID-19 advice and restrictions, and delayed components.
  • You can add an approved alternative online unit up until Sunday 29 March.
  • You can withdraw from a unit up until Teaching Census Date of Friday 3 April
  • Login to eStudent to check your enrolment.  Make sure you are enrolled in the correct units, however you don't need to change your attendance mode.
  • If you need advice about your enrolment, contact Student Connect via ask.mq.edu.au or +61 2 9850 6410 or chat.
  • In line with Government advice to increase social distancing, the University Library building will be physically closed from 10pm on Wednesday 25 March.  The Library remains fully accessible online.
  • Additional facility closures include the Art Gallery, museums and Prayer Room – also from 10pm on Wednesday 25 March.  All sporting events held at Macquarie University facilities are cancelled.
  • The remainder of the University campus is open, including Macquarie University Hospital.  Students and staff are encouraged to remain at home unless you must physically be on campus.
  • In addition to teaching, all student services are transitioning to online and remote delivery to comply with updated advice from the Australian Government.  The University remains fully operational to support students.
  • If you need advice or support, the first point of contact is Student Connect via chat, AskMQ or +61 2 9850 6410.

Monday 23 March

  • Teaching resumes on Monday 30 March 2020 at Week 4 of the session.
  • Updated unit information will be available in iLearn from Wednesday 25 March.  This will include relevant details of revised assessments and due dates, modifications to comply with COVID-19 advice and restrictions, and delayed components.
  • All University International and domestic travel and non-essential University events has been banned prior to 2 May.
  • Non-essential businesses, including Macquarie University Sports and Aquatic Centre and UBar, Staff Café, Crunch café and Piccolo Lane have closed. Other campus retail outlets will only provide a takeaway service.

Tuesday 17 March

  • All coursework teaching is paused until Friday 27 March (with minor exceptions) and this will serve as the mid-session break.
  • Teaching will resume Monday 30 March with as many units taught online as feasible or with appropriate social distancing measures in place.
  • The break previously scheduled for 13 April - 26 April will now be part of the normal study period.  April 13 remains a public holiday.
  • April graduation ceremonies are cancelled. Students will be invited to a ceremony at a later date to celebrate and acknowledge their achievement. Graduates should ensure their contact details are up to date in eStudent. Any paid graduation fees will be refunded.
  • All non-essential University events scheduled to be held between 23 March to 18 April, including those with less than 100 attendees, will be postponed or cancelled.

Support services

Find out about how you can get help and who to contact.

What additional supports are available to students ?

Macquarie has now implemented the Student Success Support Package offering a range of options to support students struggling to meet their everyday needs.

I need support to get through this situation.  Who should I talk to?

Students can now book a check-in with a Student Wellbeing Adviser. This is the best way to get advice that is most relevant and appropriate for your personal circumstances.  Let us know what’s happening for you and we will call you back.

I am feeling anxious and worried. How do I access support?

Student Wellbeing provides support if you need to talk to someone about how you are feeling. Phone +61 2 9850 7497 or email wellbeing@mq.edu.au.

Outside business hours, please call 1800 227 367 (1800 CARE MQ). Phone and online appointments are available.

Are student support services still available?

Yes.  The University remains open and staff are available and working to support students.

Face-to-face are not available at the moment in compliance with COVID-19 restrictions, however support services are also offered online or via the phone.

Should I still come to campus for a booked appointment?

If you have an appointment it is advisable to contact the relevant person/support area you are meeting with to discuss how this consultation can proceed under COVID-19 advice and restrictions.  It may be that your appointment can be carried out online (eg. Zoom) or by phone.

How do I contact the University?

The University remains open and staff are available and working to support students.

If you need advice or support, the first point of contact is Student Connect via chat, AskMQ or +61 2 9850 6410.

Details for other services are available on the website or in the MQ2020 Student Essentials Diary.

I am awaiting an outcome of an application/enquiry will this still be processed?

Yes. The University remains open and staff are available and working to support students.

I am registered with Accessibility. How will I be supported to study online?

The Accessibility team will support registered students with the transition to online learning. Contact them via wellbeing@mq.edu.au for assistance.

What student support is available during S2 2020?

Below are the operating plans for the Faculty Student Centres during S2 2020. These arrangements are in line with COVID-19 restrictions.

Additionally, there are many student support services available to assist you as your adapt to online learning for S1 2020.  You can find out more about these services on our Student Success Network page.

How will I hand in my assignments?

The Accessibility team will support registered students with the transition to online learning. Contact them via wellbeing@mq.edu.au for assistance.

Faculty Student Centres may be operating under revised conditions during the COVID-19 situation. Please check to see the operating times and conditions for your faculty.

Student Connect

For enquiries:

Hours: Monday - Friday: 8.30am - 5.30pm

Chat :  Available during business hours

Phone:  +61 2 9850 6410

AskMQ enquiry

Other Services:

Some of the services provided by Student Connect have been impacted -  please check our page for a status of our services.