COVID-19 - Coronavirus Update

COVID-19 - Coronavirus Update

COVID-19 - CORONAVIRUS MUSAC MEMBERS UPDATE

Macquarie University Information Page

Macquarie University has established an information page available here.

MUSAC Statement - Coronavirus (COVID-19) Update - 23/03/2020

The Prime Minster advised Australians that from 12:00pm 23 March 2020 gyms and indoor sporting venues will close.

Following recent Government restrictions, and in a commitment to help stop the spread of COVID-19, Macquarie University Sport and Aquatic Centre (MUSAC), Macquarie University Sport Fields and the Tambourine Bay Boat Shed will be temporarily shutting down effective 12pm Monday 23 March 2020.

This position will be reviewed monthly.

What does this mean for me?

Direct Debit Members:

Please be advised all direct debit memberships will be placed on automatic suspension during the facility shut down period.

During this time no payments will be processed.

This suspension will not affect the normal allocation of suspension days for your membership.

Upfront / Term Memberships:

All term memberships will be placed on suspension during the facility shut down.

The duration of the shutdown will be automatically added to the end of your membership term, so you can access the full term of your membership when the facility re-opens.

Learn to Swim / Gymnastics / Martial Arts Members:

All children’s programs will be placed on hold for the duration of the facility shut down.

Your time and day of lessons will not change and will be available when the facility re-opens.

During the time of closure there will be no direct debits made to your account.

For the lessons already paid for in the last direct debit 12 March 2020, you will automatically receive a credit which will be applied to the first direct debit when the facility re-opens.

Social Sport Competitions:

All Social Sport Competitions will be placed on hold for the length of the facility shutdown.

Your time and day of competitions will not change and will remain as scheduled upon re-opening.

During the time of the shutdown there will be no refunds issued.

Multi-Visit Pass Holders:

All multi-visit passes will be placed on suspension during the facility shut down.

The duration of the closure will automatically be added to the end of your visit pass term, to enable you to access the remaining duration of your pass when the centre re-opens.

Bookings:

All bookings and hirers of the facility will be suspended during the shutdown.

Any member or external venue hirer who has prepaid for a booking during this time will receive a credit to their account that can be used once the facility re-opens.

If you have an urgent matter and you need to contact centre staff, please email macsport@mq.edu.au or call (02) 9850 7636

Your patience and support is greatly appreciated.

Sincerely,

Christian Renford

Venue Manager - Sport and Aquatics

Frequently Asked Questions

Q: How long will the University and Macquarie University Sport and Aquatic Centre (MUSAC) shutdown for?

A: Following recent Government restrictions, and in a commitment to help slow community transmission of COVID-19Macquarie University Sport and Aquatic Centre (MUSAC). At this time MUSAC has implemented a shutdown in line with Government advice.

This position will be reviewed monthly following advice from the Federal Government and health authorities. We will keep the information on this page up-to-date and relevant to advise of any changes that may take place.

Q: Will the shutdown include the Macquarie University Sport Fields and Boat Shed?

A: Yes, the Sport Fields and Boat Shed will be closed to members. As tenants, Sydney FC and Vince Barclay Tennis Academy, will continue to use the fields and have their own risk management protocols in place.

Q: How will my MUSAC membership/service be affected?

A: Please read through the above headings for your relevant membership(s) and/or service(s).

Q: I need further information/have more questions – can you help me?

A: Please be advised that during the shutdown we will have reduced staff availability during this time. If you have an urgent matter and you need to contact centre staff, please email macsport@mq.edu.au or call (02) 9850 7636.

Previous Statements

MUSAC Statement - Coronavirus (COVID-19) Update - 18/03/2020

We have seen in recent days a series of Government announcements to support attempts to slow community transmission of Coronavirus in Australia.

The Federal Government today announced that the National Cabinet has accepted the Australian Health Protection Principal Committee (AHPPC) recommendation that non-essential indoor gatherings of greater than 100 people (including staff) will no longer be permitted from Wednesday, 18 March 2020.

In making this announcement the Government further advised that: “settings like gyms, indoor fitness centres and swimming pools are not required to close at this time providing they meet these requirements for social distancing and hand hygiene. Such venues should take actions to ensure regular high standards of environmental cleaning take place.”

At this time, Macquarie University Sport and Aquatic Centre (MUSAC) remains open, with program and service delivery being provided as usual. Preventative precautionary hygiene measures have been put in place that include:

  • Increased provision of hand sanitizers and disinfectant wipes throughout the centre
  • Increased frequency of water quality testing of the 25m and 50m pools
  • Increased disinfecting of all common areas, including door handles and handrails
  • Increased routine disinfecting of centre equipment

University staff continue to closely monitor the situation closely and follow advice from the Federal Government and NSW Health and will continue to advise MUSAC members as appropriate.

I sincerely thank you for your understanding and support during these challenging times. The welfare and wellbeing of our customers and staff is, as always, our primary concern.

If you or your family member(s) are affected by the above and cannot attend MUSAC during this period, we encourage you to contact a member of staff on (02) 9850 7636 or macsport@mq.edu.au to discuss your circumstances.

For the latest Macquarie University guidance in relation to COVID-19, please visit the University’s Web page.

Sincerely,

Christian Renford

Venue Manager - Sport and Aquatics

Contact Us

Have an urgent question or query you feel hasn’t been answered? Would you like to know more? Contact us on macsport@mq.edu.au

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