Work with us

Work with us

Interested in Working For Us? Check Out the Current Vacancies at Macquarie University Sport & Aquatics

If you are a looking for your next career challenge and want to work within a vibrant and dynamic environment, the team at Macquarie University Sport & Aquatics have some amazing roles to fill.

Over the past 6 months, Macquarie University Sport and Recreation have undertaken a major review of its structure and people resources and they are now looking for some highly motivated, experienced and talented individuals to complement their existing team.

Macquarie University Campus Life offers competitive salary packages, a wide range of employee benefits and a fantastic working environment and culture.

Current Roles Available at Macquarie University Sports & Aquatics:

Manager, Customer Service & Sales

What is Campus Life looking for in the Manager – Customer, Services & Sales?

We are seeking a dynamic individual to build and lead a team to drive process improvement, utilise and enhance customer and sales support systems, deliver program and event enrolments, sales and promotional plans, customer feedback systems, retail offerings and venue bookings whilst ensuring that the highest level of customer service is being provided.

The role will be responsible for motivating and leading a team of exceptionally driven, customer-obsessed agents and team leaders all while analysing systematic issues and implementing solutions to challenging problems.

What does the Manager - Customer, Services & Sales do?

Key Responsibilities:

Leadership:

  • Understand and communicate Campus Life mission, strategic themes and how Sport & Aquatic Centre (SAC) business objectives contribute;
  • Develop operational plans that align to and deliver on, Sports & Aquatics business objectives;
  • In collaboration with HR, manage recruitment, induction, training, mentoring and review of all Customer Service & Sales Team staff and contractors associated with operating the SAC;
  • Supervise, lead, coach and motivate the Customer Service & Sales Team to ensure cohesiveness, agreed performance targets, clear succession plans and development opportunities;
  • Continually foster a culture across the team that champions and drives the organisation’s mission, vision and values;
  • In collaboration with the Aquatics Services Manager and Fitness Services & Community Programs Manager, ensure team members are continually updated with and have a full understanding of the latest marketing, program enrolment and sales processes.

Operational Management

  • Oversee and manage all Customer Service & Sales operations of S&A to ensure the achievement and maintenance of customer service levels;
  • Develop/refine S&A policies, practices and procedures to continually improve customer satisfaction;
  • Help define, communicate and implement customer service standards / expectations for each role in the team;
  • Improve customer service quality and efficiency results by studying, evaluating, and re-designing processes, establishing and communicating team metrics, monitoring and analysing results and implementing change as needed;
  • Identify and communicate customer service and sales related issues and trends to other internal teams as they arise;
  • Coordinate and manage Customer Service & Sales projects and initiatives;
  • Administration responsibilities include, but not limited to, report generation, reviews / submissions, maintenance of operating manuals and schedules;
  • Oversee the expense budget to ensure alignment with the University procurement guidelines.

Essential requirements

To be successful, you will need to:

  • Clearly demonstrate that you have experience leading and developing teams
  • Strong written & oral skills
  • Excellent interpersonal, communication and negotiation skills
  • Strong analytical and problem-solving skills
  • Provide excellent customer service

You will be expected to have:

  • 3-5 years relevant experience within a contact centre sales environment
  • Excellent interpersonal, communication and negotiation skills
  • Ability to work in a dynamic and fast-paced environment with constant change
  • Absolute passion for ensuring a memorable customer experience with every contact
  • Building and managing relationships with a variety of stakeholders
  • Desirable
  • Experience working within a University environment
  • Cert IV in Workplace Assessment & Training

To Apply

Position Description

To have a confidential discussion and find out more about this exciting opportunity, contact Rana El Safadi from Left Field Sports Solutions on 0404 804 021.

A detailed Position Description is available please email – rana@leftfieldsportssolutions.com.au

In submitting your application please include the following;

  • a covering letter
  • your resume
  • provide an indication of the remuneration you are expecting

Please submit your application via the following link –

https://leftfieldsportssolutions.com.au/our-services/recruitment/ 

Applications close at 5:00pm - 24th September 2018.

Manager, Fitness Services & Community Programs

What is Campus Life looking for in the Manager- Fitness Services & Community Programs?

We are seeking a dynamic individual to build and lead a team to manage the aquatics programs and services with a focus on delivering memorable customer experiences, legislative compliance, event delivery and consistent commercial performance of the Sports & Aquatic Centre (SAC).

The role will be responsible for the planning, delivery and development of the programs and customer service, staff development, ensuring WHS risk and compliance, contractor management, and working collaboratively with internal and external service providers to achieve business objectives.

What does the Manager- Fitness Services & Community Programs do?

Key Responsibilities:
Leadership

  • Develop operational plans that align to and deliver on Sports & Aquatic Centre (SAC) business objectives;
  • Provide leadership and mentoring to the Fitness Services & Community Programs Team to ensure cohesiveness, clear succession plans and development opportunities;
  • In collaboration with HR, manage recruitment, induction, training, mentoring and review of all Fitness Services & Community Programs staff and contractors associated with the programs;
  • Promote the ideals of excellence and responsiveness in customer service;
  • Ensure strict compliance with all relevant regulations governing the safe operation of the SAC;
  • In collaboration with the Customer Service & Sales Manager ensure adequate product knowledge is planned and delivered to enable an efficient and memorable customer experience is achieved;
  • In collaboration with the Marketing Portfolio Manager, identify key customer markets and develop the annual marketing & promotional plan to increase market share;
  • In collaboration with the Aquatic Service Manager provide a range of forums for all Coordinators to share knowledge of program design, delivery and assessment to enhance a consistent customer experience and utilisation of systems, processes and practices;
  • In collaboration with the Operations Manager ensure the consistent planning, delivery and assessment of venue presentation, legislative compliance and customer service standards;
  • Ensure the implementation and review of timely, accurate, transparent and meaningful reports to the Venue Manager SAC as required.

Operational Management

  • Oversee and manage all health & fitness services, the gymnastics and martial arts program within SAC;
  • In conjunction with the Venue Manager SAC, develop, implement and monitor annual operation and capital budgets including annual performance targets for each program work area and ensure alignment with the University procurement guidelines;
  • Develop and lead comprehensive strategies to maximise member retention;
  • Ensure the delivery of high quality services in key program areas including but not limited to health club, group fitness, gymnastics, martial arts and customer service;
  • Develop and implement systems and processes that facilitate high levels of service delivery and achieve impressive levels of customer satisfaction;
  • Continually evaluate programs to meet customer expectations;
  • Maintain a strong knowledge of industry activity and trends to ensure continued relevance to our University communities.

To be successful, you will need to:

  • Awareness of the unique challenges associated with providing commercial programs and services in a university environment;
  • Experience in the design, delivery and assessment of community programs;
  • Highly developed leadership skills with a capacity to motivate and build the capacity of staff;
  • Excellent interpersonal, communication and negotiation skills.

You will be expected to have:

  • A minimum of a Degree in Sport & Recreation Management/Business or related fields or a minimum of three (3) years’ experience in a senior management role preferably in a health & fitness centre environment;
  • Experience in the design, delivery and assessment of community programs;
  • Extensive knowledge and experience in the sport/health & fitness industry or related field;
  • NSW Working with Children Check.

Desirable

  • Highly developed financial management skills;
  • Ability to predict and adapt business operations to future market trends;
  • Ability to remain effective in an ever-changing environment;
  • Ability to promote the services to members and drive an innovative sales program;
  • Extensive experience and an acute understanding of customer service within the health & fitness industry

To Apply

To have a confidential discussion and find out more about this exciting opportunity, contact Rana El Safadi from Left Field Sports Solutions on 0404 804 021.

A detailed Position Description is available please email - rana@leftfieldsportssolutions.com.au

In submitting your application please include the following;

  • a covering letter
  • your resume
  • provide an indication of the remuneration you are expecting

Please submit your application via the following link –
https://leftfieldsportssolutions.com.au/our-services/recruitment/

Applications close at 5:00pm 2nd October 2018

Supervisor, Gymnastics KinderGym (Part Time)

Macquarie University Sports & Aquatics Centre within Campus Life are currently seeking a Kindergym Supervisor to join our dynamic gymnastics team on a permanent part time basis at our North Ryde campus.

Working 30 hours per week, the position will have a coaching role within the Kindergym program while being responsible for the programming and planning of weekly Kindergym classes. You will develop on-floor programs, ensuring a high level of customer participation and service delivery.

The position will supervise and support a small team of casual coaches and assist in the facilitation of coach training clinics and supervised mentoring of new coaches. The position as an exciting role to provide valuable recommendations to support the program operations including having input into annual plans, operation budgets, while contributing to marketing and social media campaigns.

Benefits of working for Campus Life

  • Complementary gym membership
  • Extensive professional development and career progression opportunities
  • Friendly team and vibrate campus environment, located on 126 hectares of beautiful parkland
  • Access to discounted corporate health insurance and employee flu shot program
  • Access to the universities library, borrowing, printing, computer access and databases

Essential Criteria

  • Intermediate KinderGym Accreditation (or in the process of obtaining)
  • Experience in gymnastic coaching and supervising a team
  • Experience incorporating themes, songs and music to children’s programs
  • Demonstrated programming experience
  • Excellent communication skills, both written and verbal
  • First Aid & CPR certificate and NSW Working with Children Check (or wiliness to obtain before commencement)

Desirable

  • Intermediate Gym for All Coaching Accreditation (or willingness to obtain accreditation)
  • Demonstrated experience with promotional events
  • Early childhood qualifications and/or experience

To Apply

If you are a looking for your next career challenge and want to work within a vibrant and dynamic environment please apply including your resume outlining your experience.

Applicants must be legally entitled to work in Australia.

Apply Online

This job will close Friday 28th September 2018, 9pm

Campus Life is an Equal Opportunity Employer committed to diversity and social inclusion. Applications are encouraged from people with a disability; women (particularly for senior and non-traditional roles); Indigenous Australians, people who identify as GLBTIQ; and those from culturally and linguistically diverse backgrounds.

Back to the top of this page