Your Say Survey! We want your feedback to help enhance your membership experience!
Every year we ask our Members and Guests to take 5 minutes to let us know how we are doing. The results of our survey gives us the opportunity to celebrate success, identify and improve on our challenges, as well as ensure we are providing a premium customer experience in all that we do.
We know that without happy members and guests, we wouldn't exist, so thank you for being part of our family and we look forward to seeing you soon!
You Said, We Have:
On our 2016 survey, we had 1,662 respondents and you rated MQ Sport with a 94% satisfaction rating.
Thank you to all of our members and guests who completed our annual survey back in October 2016. We had 1662 respondents overall, and received some fantastic comments and feedback.
Overall you rated Macquarie University Sport with a 94% satisfaction rating, and are highly satisfied with our Health Club and Group Fitness offering specifically, with scores of 92% and 94% respectively.
Huge congratulations to the winner of our prize of a $500 travel voucher, Rebecca Newman. We trust you will make good use of the voucher Rebecca, and hope you enjoy your holiday.
In past surveys, your feedback has resulted in some fantastic new initiatives:
|You Said||We Have|
Upgrade the equipment in the women's training zone
Purchased a new range of equipment making your training experience a more positive one.
More healthy Food in the café
Introduced a new range of health food options including a juice bar, daily salads and gluten free options.
Introduce an online booking system for squash courts
On line bookings are now available for squash and badminton courts. You can now also book classes and check lap lane availability.
Contact Us About the Annual Survey:
Have a question or query you feel hasn’t been answered? Would you like to know more? Contact us on 9850 7636 or send your enquiry to this page. Need an answer right away? Why not try the LiveChat feature in the bottom right hand corner of this page. We have a representative on standby ready and willing to help!