Strategic Approaches to Solving Complex Problems

Strategic Approaches to Solving Complex Problems

Finding solutions where ambiguity rules

Today’s business problems are increasingly impossible to define, let alone solve. Complex problems have the highest levels of uncertainty and ambiguity, but can also yield the most value.

Complex problems are characterised by confusion, multiple stakeholders, discord and lack of progress. They often can morph with every attempt to address them.

This course focuses on developing the competencies you will need to manage complex problems. It will teach you how to use a creative mindset that will help you to stand out in your field.

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Key highlights

Learn from industry experts with extensive business and corporate strategy experience

Develop creative mindset, abilities and techniques to stand out in your field

Build capacity to evaluate situations and solve difficult problems

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Upcoming courses

DateModeDurationTimeLocationFee
17, 19, 24, 26 & 31 August 2021 Virtual Learning 14 hours over 5 days includes Live Workshops and Online Learning

Session 1 & 5
9.30am - 11.00am AEST

Session 2, 3 & 4
9.30am - 12.30pm AEST

Online $1,490 (incl. GST) Register now
* Early Bird Discount Applies

You will learn to:

  • Identify and understand the dynamics of different classes of problem
  • Anticipate barriers to solving complex problems
  • Understand the mindset and abilities needed to operate effectively in this space
  • Practice pragmatic tools and techniques to navigate ambiguity with greater confidence
  • Become more flexible and resourceful in how you think, respond and lead

Strategic Approaches to Solving Wicked Problems Short Course

Who should attend

  • Mid to senior-level managers in all industry sectors.
  • High-potential managers or those wishing to extend their careers.
  • Business managers responsible for innovation, change or IT projects.

What you will learn

Module 1: Understanding how we’ll collaborate to solve a complex problem

  • Introduction to course flow and each other
  • Problems review
  • Tech check

Module 2: Understanding the Problem Space

  • Different types of problems
  • Underlying assumptions that determine outcomes
  • Creative approach to tackling complex problems

Module 3: Opening up the Problem Space: Getting Unstuck

  • Navigating ambiguity
  • Managing your own state and determining your sphere of influence
  • Changing perceptions to open up problem space

Module 4: Opening up the Problem Space: Motivations and Momentum

  • Empathy and stakeholder management
  • Determining motivations and objectives
  • Creating momentum through experimentation

Module 5: Challenges in Application

  • Group Coaching Session
    • Challenges of putting the process into practise.
    • Practical tips and tricks

How you will learn

Virtual Learning

Over the duration of your course, you will participate in online learning and live workshops utilising a custom built platform for your learning. You will also take part in e-learning independently and with your peers to embed learning.

Virtual workshop sessions bring a real-time, social learning environment, where you can share and learn from your peers and your expert facilitator with a limit of 20 participants per course.

Meet your facilitator

Karen Platt

Karen Platt

Karen Platt

Karen’s passion lies in developing purpose led strategies for organisations and community.

A senior leader across multiple disciplines including Customer Experience, Innovation, Marketing, Product Management, New Product Development, Sales and Operations in the Corporate market. Karen’s track record in leading various functions has given her a deep understanding of business and of building high performing teams.

Karen has led change in complex environments to build organisational wide commitment to customer centricity and innovation delivering significant improvements for customers and the business. Karen’s strength lies in her ability to translate complex information into a narrative to inspire action within the organisation and implement improvements with measurable results.

Karen offers her insight and practical experience in customer experience, innovation, change management and leadership to the corporate and not for profit sectors in way of thought leadership, content creation, training and coaching.

Karen currently leads a start-up fashion business focused on creating a clothing range for women in business. She also consults on strategy, customer experience and change management to the corporate and not for profit sectors. In addition, Karen is the Expert in Residence Macquarie University Incubator, supporting starts ups, researchers and students in ensuring they build products and solutions centred on the customer need.

Karen’s passion lies in developing purpose led strategies for organisations and community. Karen previously led the Optus Business Corporate Social Responsibility program, is a founding member of the Gidget Foundation, a founding Director of the Cowboys Community Foundation and currently Chair of the Generous & the Grateful.

Find out more

P: +61 2 9850 9016
E: professional.education@
business.mq.edu.au

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Macquarie University North Ryde campus

North Ryde campus
99 Talavera Road
Macquarie Park NSW 2113 

Macquarie University Sydney city campus at Angel Place

Sydney city campus
Level 24, 123 Pitt Street
Sydney NSW 2000

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