Course outcomes

Course outcomes

You will learn to:

  • Understand emotions and the relationship between emotions, decisions, behaviour and performance
  • Practice self-awareness and empathy
  • Understand emotional reasoning and decision-making
  • Effectively manage emotions and respond to emotional triggers
  • Facilitate emotions in others that drive their performance – for example, making others feel valued, respected, understood and involved in meaningful work, which enhances employees’ commitment, engagement and performance
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