Applying Emotional Intelligence

Applying Emotional Intelligence

Game changing for business, life changing for people

Emotional intelligence is widely recognised as an underlying attribute of effective leaders.

Today’s workplaces require high levels of collaboration, and interactions involving trust, respect, constructive conflict, perspective, empathy, influence and resilience.

Using the latest methods in social neuroscience, you will build your leadership and management skills, identifying ways of enhancing your own performance and that of others.

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Key highlights

Learn from experts with extensive industry experience

Understand your EQ using the internationally recognised Genos Model

Drive performance by facilitating positive, productive emotions in others

You will learn to:

  • Understand emotions and the relationship between emotions, decisions, behaviour and performance
  • Practice self-awareness and empathy
  • Understand emotional reasoning and decision-making
  • Effectively manage emotions and respond to emotional triggers
  • Facilitate emotions in others that drive their performance – for example, making others feel valued, respected, understood and involved in meaningful work, which enhances employees’ commitment, engagement and performance

Who should attend

  • Leaders of people or people managers.
  • Professionals working in roles where high levels of influence and interpersonal effectiveness are required (eg. Human Resource Professionals).
  • Professionals working in sales, customer service or teams.

What you'll learn

Pre-course: Test your emotional intelligence

  • Undertake the Genos Emotional Intelligence assessment as pre-work. During the course you will receive your results and assistance in responding to them.

Day 1: Understanding emotional intelligence

  • The science of emotions and emotional intelligence.
  • The relationship between emotions, decision, behaviour and organisational performance.
  • Assessment results and personal action planning.
  • Developing emotional self-other awareness.

Day 2: Working with emotions

  • Facilitating authentic dialogue and effectively expressing feelings.
  • Enhancing emotional reasoning and decision-making.
  • Effectively influencing the way others feel and generating high performance on that basis.

Meet your facilitator

Richard Jones

Richard Jones

Richard Jones

Richard Jones has worked as a Senior Social Scientist, Clinical Psychologist, academic, and Human Resources Director with major organisations around the world. He consults internationally, working principally with Chief Executives and Senior Management teams to enhance their organisational effectiveness.

Richard’s clients have come from most sectors in the USA, Europe and Asia, including AMP, Powercor, Telstra, BHP Billiton, Mallesons, ING, Health Services Australia, Brisbane Transport, NAB, Energy Australia, Melbourne Water, PwC, and Federal and State Government Departments.

Course enquiry

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