Navigating Wicked Problems

Navigating Wicked Problems

Finding solutions where ambiguity rules

Today’s business problems are increasingly impossible to define, let alone solve. Wicked problems have the highest levels of uncertainty and ambiguity, but can also yield the most value.

Wicked problems are characterised by confusion, multiple stakeholders, discord and lack of progress. They often can morph with every attempt to address them.

This program focuses on developing the competencies you will need to manage wicked problems. It will teach you how to use a creative mindset that will help you to stand out in your field.

Key highlights

Learn from industry experts with extensive business and corporate strategy experience

Develop creative mindset, abilities and techniques to stand out in your field

Build capacity to evaluate situations and solve difficult problems

View our open programs calendar which will provide you with all the information you need to know on the programs, such as when it’s offered, dates, days, venue, price and wallet points.

  • 2 days
  • 22–23 August 2019
  • Macquarie University North Ryde Campus
  • $3,600.00
  • Wallet points: 6

Register for August

Contact us

You will learn to:

  • Identify and understand the dynamics of different classes of problem
  • Anticipate barriers to solving wicked problems
  • Understand the mindset and abilities needed to operate effectively in this space
  • Practice pragmatic tools and techniques to navigate ambiguity with greater confidence
  • Become more flexible and resourceful in how you think, respond and lead

Who should attend

  • Mid to senior-level managers in all industry sectors
  • High-potential managers or those wishing to extend their careers
  • Business managers responsible for innovation, change or IT projects

What you'll learn

Day 1

  • Three levels of problem: distinctions and dynamics
  • The power of ambiguity
  • Introduction to the creative approach to fuzzy problems

Day 2

  • Creative tools and techniques
  • Defaults and triggers
  • Managing stakeholders
  • The way forward

Meet your facilitator

Mo Fox

Mo Fox

Mo Fox

Mo Fox is a true hybrid thinker. She is renowned for her ability to solve highly complex problems and generate innovative ideas in a short space of time—and to engage people in the process.

Mo’s flair for combining structured analytical thinking with free-form creativity is a result of her eclectic background. She is an accomplished artist with an extensive corporate background in advertising and strategy, and the creator of Studio Thinking®, a methodology that uses art practices to generate commercial results. She has worked in Australia and the UK with companies as varied as Toyota, IKEA, Kellogg’s and CBA, and she now consults, speaks, writes and trains in areas including creative strategy, applied creative thinking, solving wicked problems, influence, managing ambiguity, and disruptive innovation.

Course enquiry

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Years of managerial / professional work experience

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