Policy

Policy

STUDY TOUR POLICY

PURPOSE

  • To define the responsibilities and liabilities of Access Macquarie Limited and the Client.
  • To define the obligations for payment and refund.

OVERVIEW

Access Macquarie Limited will provide integrated and customised Study Tour programs as agreed with the Client in accordance with this Policy.

Study Tours at Macquarie University strives to offer the best experience for all its clients. In line with this please see our guidelines for the best creation and running of your study tour.

POLICY

1. Program Confirmation


1.1 Study Tour numbers must be confirmed 8 weeks prior to commencement of program.
1.2 A Study Tour is not confirmed until the Confirmation of Intention is signed.

2. Administration

2.1 Prior to arrival Study Tour students will receive information outlining accommodation, contacts, and other relevant details.
2.2 Study Tour Students will be provided with an orientation.
2.3 Study Tour students in integrated English language classes must commence their studies in their first or second week of an advertised teaching block (see ELC course dates) and attend for a minimum of 4 weeks.
2.4 Results for Study Tour students in integrated English Language classes will be available one week after the end of the English Language Centre teaching block at the earliest.
2.5 Results for Study Tour students in customised programs will be available one week after the end of the program at the earliest.

3. Program

3.1 The standard integrated English Language Program is 20 hours of tuition per week.
3.2 The number of hours in customised programs will be agreed between Access Macquarie Ltd and the Client.
3.3 Should a customised program be required, development will begin immediately after receipt of the 50% deposit.

4. Payment

4.1 All fees are payable in advance as follows:
4.1.1 One lump sum at minimum 8 weeks prior to the commencement of the program OR
4.1.2 Deposit of 50% of the total fees paid 8 weeks prior to commencement of the program 
with the remaining 50% payable 4 weeks prior to the arrival of the group.

5. Cancellation

5.1 Where payment is by one lump sum:
5.1.1 25% of full amount will NOT be refunded in the case of cancellation 4 weeks or more prior to start date.
5.1.2 50% of full amount will NOT be refunded in the case of cancellation less than 4 weeks prior to start date

5.2 Where deposit of 50% is paid:

5.2.1 50% of deposit will NOT be refunded in the case of cancellation 4 weeks or more prior to start date.

5.2.2 After second payment received (4 weeks prior to arrival) the 50% deposit will NOT be refunded in the case of cancellation less than 4 weeks prior to start date.

5.3 No refund on or after commencement of program.

5.4 Homestay placement fee is non-refundable.

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