Refund and transfer

Refund and transfer

Refund policy overview

This policy acts as a guide for students regarding their refund and transfer entitlements. For a full refund - apply to the ELC in writing at least 28 days before the commencement of enrolment.

Requests for refund less than 28 days before the commencement of enrolment will receive a partial refund of fees (75% of fees paid).

No refund request will be granted once a course has commenced.

Refund in case of visa rejection - apply in writing and with the written advice from the Australian Immigration authority within 28 days of receiving advice of visa rejection to elc.admissions@mq.edu.au for a full refund.

Refunds take 4-6 weeks to process from the date the ELC receives the completed, written application.

Appeals:

  1. Head of Centre, Macquarie University English Language Centre
  2. Managing Director, Access Macquarie Ltd.
  3. Ombudsman - ombudsman.gov.au

Full Refund Policy

Also see Student Complaints and Appeals Policy

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