We suggest the following possible solutions:

1. If you are using Microsoft Internet Explorer, upgrade to Internet Explorer 6.0 or better.
   http://microsoft.com
2. If you are using Firefox, upgrade to the latest version.
   http://www.mozilla.org/products/firefox/
3. Upgrade your .pdf reader to: Adobe Acrobat Reader 5 or better.
   http://www.adobe.com

If you have upgraded your web browser and .pdf reader as suggested above, and are still having problems, try 'Save Document'. This gives you two options.

• If you select 'Save File to Disk', you can save direct to your desktop, allowing you to open the document at your leisure.
• If you select 'Open File from Current Location', the file downloads & opens the document outside your web browser.

If these solutions do not work then please contact the IT Help service.
Phone: (02) 9850 4357 or Freecall: 1800 67 4357
Walk-in: IT Help Desk in C5C room 244
Email: help@mq.edu.au
Log a ticket 24x7 using OneHelp