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iLearn

Getting Started

Access iLearnwoman viewing an iLearn unit on a laptop

  • Log into ilearn at ilearn.mq.edu.au.
  • Your iLearn username will be your standard Macquarie Student ID Number (an 8-digit number found on your Campus Card). Open University Australia (OUA) students will find your Student ID Number in the Confirmation of Enrolment letter included with your Macquarie study package.
  • Your iLearn password will be your myMQ Student Portal password. This will be the original MQID password that was sent to you on enrolment (2 random characters followed by your date of birth in DDMMYY format), unless you have already changed your password in the myMQ Student Portal.
  • Note that both your username and your password are CaSe SeNsItIvE.
  • If you can’t log in after ensuring you have entered your username and password correctly, you should contact IT HelpDesk.

Student Perspective – Accessing iLearn

How do I find my online units? A fast way to access iLearn is to go straight to http://iLearn.mq.edu.au.

MattMatthew describes how to access iLearn.
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» mp4 video slideshow
» Transcript

Matthew describes some alternate ways to access iLearn.
» mp3 audio
» mp4 video slideshow
» Transcript

Access Problems

Can't access the log-in page?

If you have Internet access and can get to other sites but not your online unit, then work through the following two steps:

  1. Try to access Macquarie's home page at http://www.mq.edu.au/
    or the Library at http://library.mq.edu.au/
    Both of these are publicly accessible via the Internet. The only reasons you should have any difficulty reaching them are the following:
    • a temporary network failure between your Internet Service Provider (ISP) and Macquarie;
    • a temporary failure of the server you are trying to reach;
    • your ISP is blocking access to the server you are trying to reach. This is unlikely, but if your ISP is your employer then there is a remote chance of it happening.
  2. Try to access iLearn at http://ilearn.mq.edu.au/
    If this brings up a page without error then your Internet access to your online unit is working and you should be able to find it and attempt to log in.
    The easiest way to do this is to click on "Login". When you attempt to log in you will be prompted for a username and a password. If you then have a problem logging in, see "Logging In" below. After you log in you will see a list of online units to which you have access.
    The only reasons you should have any difficulty reaching iLearn are the following:
    • a temporary network failure between your ISP and the server;
    • a temporary failure of the server;
    • your ISP is blocking access to the server. This is unlikely, but if your ISP is your employer then it is possible this is happening.

Can't see your unit once you've logged in?

Not all units are online. You can check which units are on iLearn at http://help.ilearn.mq.edu.au/unitsonline/index.php

If your unit does not appear in the list, then it has not yet been configured to be online. Please contact your Department for more information.

If your unit is shown as available and you enrolled in the unit more than 48 hours ago, then you should contact IT Helpdesk to check if there is a problem.

Browser Requirements

In order to access resources and activities in your iLearn unit, you will need a browser such as Firefox or Chrome. iLearn will operate on the following browsers, it is recommended that you upgrade your browser to the most recent version:

If you experience problems with material not working after you have logged in or it seems to work but you get error messages, then there are two possible reasons:

  1. you might not be using a suitable browser;
  2. there might be a problem with the online material. Tell your convenor.

Internet Access

You can access your online unit from anywhere on the Internet. Access to the Internet is available on campus, through an Internet Service Provider (ISP), some local libraries, or Internet cafes anywhere in the world. If you can get to other sites on the Internet, then you should be able to access your online units.

The Internet can be accessed from several places on campus:

  • The Library has computers available with Internet access on levels 1 and 2. Further information can be found at Library Help.
  • Wireless computer network on campus. When you are on campus your laptop can connect to the Internet via radio waves rather than over wires. Your laptop will need wireless capability, and its network card must comply with a standard supported by the University. To find the latest information about wireless Internet access on campus, go to the Macquarie home page, select Students, then Wireless Network under Online Tools.
  • Informatics has several computer facilities. Contact IT HelpDesk for information about locations, opening hours, and printing facilities.
  • Some Departments have their own computer facilities that you can use - check with departmental offices for details.

Logging Out

When you have finished using the site you must log out, or exit or quit your browser. To log out of iLearn, click the 'logout' link near the top right of the screen. If you don't log out, or exit or quit your browser, other people can continue to use your account.

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