Help me with tech please...

IT Service Desk

There are different ways you can get help with tech. Regardless of the method your request will be tracked using OneHelp which gives you a ticket reference number, email updates, and control over when to close it.


Log a ticket 24x7 using OneHelp


Talk to the IT Service Desk:
Direct: +61 2 9850-HELP (4357)
Australian Toll-free: 1800-MQHELP (1800 67 4357)


Send an email to


Come and visit the IT Service Desk. Find Us


IT Service Desk Hours

Opening Hours

Mon-Fri 8am - 8pm
Sat-Sun 10am - 6pm

Public Holidays

Closed on the dates listed below. Open on all other public holidays from 10am - 6pm.

Good Friday
Easter Sunday
14 April 2017
16 April 2017
Christmas and New Year period from (2pm) 23 December 2016 - returning 3 January 2017




Most university wide staff and student systems use the same login ID called "OneID". For the full list of OneID systems and to manage your password online, see

If you're still unsure about passwords, contact the IT Service Desk.

(Note: eStudent does not use OneID - contact the IT Service Desk for help with eStudent Passwords)



Take a look at the A-Z list of online tools and systems for students and for staff.


Find out more about using Macquarie University email.


Computer Facilities

Digital Lounges

C5C ground floor
(rooms 218 and 219)

General use, study, and printing
(appr. 160 computers. The IT Service Desk is close by for assistance)

Library PCs

Library L1 and L2

Approximately 200 computers. Log in with your OneID.
Some faculties and departments supply restricted student computer labs. Check with your department office.


Library e-Resources

For Macquarie University Library online resources, go to


Service Desk worker

Quick Links:

- Forgot my password?
- Which login do I use?
- Check password online