Frequently asked questions

Frequently asked questions

What are the hours of operation for the Centre?

Macquarie University Sport and Aquatic Centre is open from 5.30am to 10pm on weekdays and from 6am to 7pm on weekends and public holidays.

Where is the Macquarie University Sport and Aquatic Centre located?

The Macquarie University Sport and Aquatic Centre is located on Gymnasium Road, North Ryde.

As a member, why do I need to have my photo taken at the Customer Service Desk?

We ask that you have your photo taken when you sign up for membership as a security measure, in order to ensure someone else is not using your card in the event that it is lost or stolen.

Can I loan my card to my spouse, partner, friend or other relative?

No, membership at Macquarie University Sport and Aquatic Centre is not transferrable.

How can I book in for group fitness classes?

You can book in for group fitness classes up to two hours before the start of the class. There are three ways to book in:

  1. online via Warrior Web Member Portal
  2. at one of our self-serve kiosks located at the entrance of the Sport and Aquatic Centre
  3. at the Customer Service Desk.

Non-members can purchase casual program passes and packs. Please be aware all group fitness classes are capped with a maximum attendance number and all classes close within five minutes of the start time due to WHS policies.

I've purchased a ten or twenty visit pass. When does it expire?

Ten visit passes expire three months from the date of purchase. Twenty visit passes expire six months from the date of purchase. The possibility of extension is available only when a medical certificate is provided. To view your visit pass expiry date, login into our member portal Warrior Web.

What are the conditions of entry for the Health Club?

Minors (under age 16) are not permitted entry to the Health Club for any reason. Towel usage is a condition of entry for the Health Club. Towels can be purchased from our retail shop. Patrons must wear clothing appropriate for training (in particular, closed shoes designed for athletic purposes).

Can I bring non-members to the Centre for a game of squash or badminton?

Yes. However, if you would like to bring along a non-member to the Centre for a game of squash or badminton, or as a spectator, a casual entrance fee will apply to each non-member. For more information see court hire.

Are lockers available?

Yes. Lockers are available to patrons, however the Sport and Aquatic Centre does not guarantee the availability of lockers at any given time. The Centre does not accept responsibility for items which are lost or stolen from the lockers or other areas of the Centre and its surrounds.

How can I provide feedback?

You may provide feedback or submit a complaint verbally to any staff member in the Centre. You may also submit a written complaint by completing a feedback form. Forms are located at Crunch Cafe, the entrance to the 25 metre pool, the Health Club and just outside of the Sports Hall. If you provide your name and contact details, a staff member will be in contact with you within two business days. Alternatively, you can complete the online feedback form located here.

What parking facilities are available for patrons of the Centre?

Patrons of Macquarie University Sport and Aquatic Centre are entitled to two hours of free parking in the N3 car park. The Centre does not accept responsibility for any parking fines received by patrons.

If I'm bringing my children to the Centre for a pool visit, what are the protocols?

Children under age 13 must be accompanied by a parent or guardian (aged 18 years or older) at all times while in the Centre. For young children aged up to five years and/or non-swimmers, a parent or guardian must be in the water within arm's reach of the child. For children aged 5 - 12 years, a parent must closely supervise the child and remain in the aquatic area.

Is there a creche available for young children?

Yes. Our Mini Mac Kidz Club is available for members with children aged 6 months to 5 years old. The Mini Mac Kidz Club is open Monday to Friday.  

I'm a member of the Centre. Can I bring my child with me for a swim?

Full paying community members may bring one child under the age of 16 to the Centre for free.

What is the Speedo return or exchange policy?

The Centre does not accept returns or exchanges on any Speedo items, even if they are unused and have tags attached. A fitting room is available to patrons so that they may ensure that they are choosing the correct size. If a patron has purchased a faulty item, the exchange is processed by Speedo directly. Please see the Customer Service Desk for Speedo contact information.

How can I freeze my membership?

Suspensions allow you to freeze your membership when you can't attend.

  • Suspensions are available for Direct Debit Memberships only. Term memberships do not include Suspension.
  • Suspension requests must be made for a minimum seven (7) day period. Suspension requests may take up to five (5) business days to be processed.
  • Suspension requests cannot be back dated.
  • Members can suspend their membership for up to twelve (12) weeks within a calendar year. Members do not incur suspension fees.
  • Members cannot put their membership on Suspension if their account is in arrears.

For more information please visit our membership suspensions page.

How can I cancel my membership?

Cancellations must be completed in person at the Customer Service Desk at the Macquarie University Sport and Aquatic Centre. To discuss your membership cancellation please contact our Customer Service team on (02) 9850 7636.

Cancellations can also be completed online.

How do I book a court?

Visitors can book a court one of three ways:

  1. online via Warrior Web Member Portal (members only)
  2. over the phone with our Customer Service Team at (02) 9850 7636
  3. at the Customer Service Desk

Court hire remains subject to availability. For more information visit our court hire webpage.

When does my Direct Debit membership expire?

All direct debit memberships are continuous. The responsibility to cancel is with the member.

Can I get a health fund receipt?

Members with health insurance may be eligible to claim a rebate for their membership from their insurer. You can apply for a Health Fund Receipt here.

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