Children's programs FAQs
Do you offer trials or assessments for programs?
Yes, you are entitled to one free trial for Martial Arts, Swim School Infants Program, and Gymnastics Kinder Gym and Adults Program. An assessment is required for all other levels within the Swim School and Gymnastics programs.
Do classes run on a term basis?
Classes run on a perpetual basis, they do not break for school holidays (excluding the Christmas period) meaning you are able to join the program all year round. A minimum of twelve weeks commitment is required when joining the program.
When are lessons held?
Please speak with the Programs Administration Team for a current timetable of the program class times and availability.
Alternatively, you can view our timetable here
What happens if my child misses a lesson?
Gymnastics, MiniMac Martial Arts and Swim School members are eligible for two make up lessons per quarter. Quarters: 1 January - 31 March, 1 April - 30 June, 1 July - 30 September, 1 October - 31 December. A member must notify the administration team a minimum of 24 hours prior to the start of the lesson via email or phone.
For medical absences within 24 hours of a class, the Programs Administration Team must be notified prior to the start of the class and a medical certificate must be supplied in person or via email, within 24 hours of the missed class commencement.
Make up lesson bookings must be made within 24 hours of the selected class time. Bookings can not be made prior to this time. All make up lessons are subject to availability.
Please note that we have allowed an exception to our current quarter (1 April - 30 June) - If a student misses their class in the last 2 weeks of the quarter (19 June - 30 June) the expiry of this make-up lesson will be pushed back until 16 July, giving you an extra 2 weeks. No further exceptions will be granted.
What about grading and assessments?
Please remember that all children learn at an individual pace and will progress to the next level in their own time.
Swimming: Students will be assessed once per three-month period, and feedback provided verbally and via an emailed progress report.
Gymnastics: Your child’s coach is the best staff to speak to regarding progression for your child, please approach them after class to discuss progress. At the end of each term your child will complete a gymnastics assessment and a report card will be issued.
Martial Arts: Please feel free to speak to your child’s instructor regarding the performance or progress of your child. Grading sessions are run for progression, there are sign up and fee requirements. Conditions apply.
What are the costs?
Please see our fees and charges page.
What to bring to lessons?
All children must wear a swimming cap while in the pools. It is advised that children also wear goggles to avoid any eye irritation. All children 3 years old and under must wear swimming nappies. A one-piece costume for girls and swim briefs for boys is recommended.
Swimming caps, goggles, swim nappies and swimming costumes are available for purchase at the retail outlet at the Member Engagement Desk.
Girls are to train in leotards with shorts or tights, boys in t-shirt and shorts. Leggings and bike pants are also acceptable, and bare feet essential. All gymnasts are to have their hair tied back and no jewellery is to be worn to classes. Clothes should be tight fitting as lose clothing can be dangerous during gymnastics activity
Comfortable clothing can be worn for the trial class. Once enrolled in the program a uniform is a compulsory component of the program. Bare feet are essential.
I am going away on holidays, can I suspend my membership?
Unfortunately we do not offer suspensions. If you are going away on holidays we do suggest you cancel your membership and then re-join when you return.
What happens after my minimum 12 weeks?
After your minimum 12 weeks has finished, your membership is ongoing until you choose to cancel.
How do I cancel my child's membership?
After fulfilling the minimum 12 weeks of a Program, Members or their Parents may, by providing a minimum 15 days’ notice and completing a Cancellation Form at the appropriate Administration Desk, cancel the membership. U@MQ will not process a cancellation request if the Member is in arrears.
When are the Programs Administration Desks open?
Programs Administration Desk (Swim School): Monday - Friday 8:45am - 12:00pm and 3:00pm - 6:30pm, Saturday 8:00am - 3:30pm and Sunday 8:00am - 12:00pm (excluding public holidays).
Programs Administration Desk (Gymnastics): Monday - Friday 9:15am - 12:00pm and 3:30pm - 6:15pm, Saturday 8:00am - 4:00pm and Sunday 9:00am - 12:00pm (excluding public holidays).
Programs Administration Desk (Mini Mac Martial Arts): Monday, Tuesday and Thursday: 3:30pm - 6:00pm, Saturday 8:30am - 12:30pm (exlucding public holidays).
Please note that we are able to respond to your enquiry at any of the above desks, regardless of if it is Swim School, Gymnastics or Martial Arts specific.
Do you have another payment method besides fortnightly direct debit?
No, the only payment method we offer is ongoing fortnightly direct debit.
How do I request a Health Fund Receipt for my Learn to Swim Membership?
Please log a request here. Requests will be responded to within 2 business days.
Holiday sport FAQs
What date do enrolments open and close?
Enrolments open one month prior to the program. Entry into the program may be restricted regardless of capacity potential at the discretion of the School Sport & Program Coordinator.
What do I do if I have incorrectly booked a program or change my mind?
A request to change programs can be taken by calling the Program Administration Team (02) 9850 7636.
What time do programs start and finish? What do I need to do if I am running late?
MINI MAC WARRIOR MULTI SPORTS CAMPS:
- Start: 8am – 9am drop off (Lighthouse Theatre)
- Finish: 4pm – 5pm pick up (Lighthouse Theatre)
- Aftercare pick up is between 5pm - 6pm (Lighthouse Theatre)
MINI MAC WARRIOR SQUASH CAMP:
- Start: 9am – 9:05am drop off
- Finish: 4pm pick up
SWIMMING FINISHES AT THE CONCLUSION OF THEIR CLASS
GYMNASTICS FINISHES AT 12PM
Should you be running late to drop off or collect your children at the beginning or end of a program, it is expected that parents will call Macquarie University on (02) 9850 7636 to notify staff.
There is a late fee for picking up your child after 5pm.
What are the wet weather arrangements?
ALL programs will go ahead in wet weather. Alternative facilities are booked in advance and children will participate in activities appropriate for indoors.
Where is the program held?
The Mini MacWarrior holiday sport program will be held at Macquarie University Sport, 10 Gymnasium Road, North Ryde.
The location for the Mini Mac Warrior Sport Camps will be dependent on the sport you are participating in. Please see the timetable for the location of each sport.
Are there age limit restrictions?
Please be mindful that the average age of the program varies daily and there is no guarantee of the diversity of the age of the group on any given day.
What sports are covered in the holiday sport program?
Sports are subject to change depending on facility and coach availability.
What food will I need to provide? What can't I bring?
For children participating in the Mini MacWarrior Sports Camps, Parents are advised to pack a healthy recess, lunch and afternoon tea snack for their children. *It is important to note that Macquarie University School Holiday Programs are a NUT FREE environment and that lunch and snacks should be packed accordingly.
For children participating in the Gymnastics Clinics parents are advised to pack a healthy snack for their children as no food will be provided and there are no food outlet facilities located at sports fields.
Who are the staff who supervise my child/ren?
Coaches have sport specific qualifications, have coached/played the sport at an extremely high level, or are members of the Macquarie University Sporting clubs. The Sport Officer team provides extra supervision, and all staff are First Aid qualified and have Working With Children Checks.
What will my children learn from the school holiday program activities?
- Progression to technical work
- Basic skill instruction
- The importance of participation and fair play
- Teamwork and cooperation
- Socialisation and communication
How do I qualify for a discount?
Macquarie University Sport members will receive a discount for children participating in a program, or with parents on a full paying membership or Macquarie University Staff Members.
What do I need to do if my child has a medical condition or an additional need?
During the enrolment process, parents are required to supply all information for their child/children, listing any special health, behavioural and medication requirements.
Any child who is diagnosed with asthma or anaphylaxis MUST provide an Individual Health Management Plan completed by a medical practitioner and submit it directly to the Program Development Coordinator via email prior to attendance in the program. All medication must be declared and signed in and out by an authorised adult each day. Medication should be in its original packaging and clearly labelled with the student's name, correct dosage and frequency.
Any child registered with learning or behavioural difficulties MUST provide MQ Sport with information relating to their needs, which are relevant to the successful inclusion of the child into the school holiday program.
Can I send someone to pick up my child from the program?
To ensure the safety of children who are left responsible in the care of the staff at MQ Sport, it is our policy that children must be signed in to the program by an authorised parent/guardian. In the circumstance the parent/guardian may elect another adult to collect the child, written authorisation must be submitted to the Program Development Coordinator, and personal identification (such as a driver’s licence) shown.
What are MQ Sport’s behaviour guidelines?
MQ Sport would like to ensure that children enjoy participation in the program in a safe and positive environment. To maintain positive relationships with children and staff, bullying and inappropriate behaviour, verbal and physical inclusive, will not be tolerated.
Children are encouraged to respect and follow the instruction of the Sport Administrator/s. Should any participants not uphold the behaviour guidelines, please review the following consequences;
- The child will be reminded of the expected behaviour
- Should the behaviour persist the child will be asked to take a time out from the activity and the group
- Depending on the severity of the issue, a discussion with the parents will be initiated
- A system will be implemented to check-in and review the child’s behaviour on a daily basis when the child next attends the program
- In extreme circumstances, parents may be asked to remove the child from the program, and further enrolment may be restricted.
Refusal of enrolment is at the discretion of the Program Development Coordinator if there is a breach of the behaviour guidelines, and any costs incurred as a result of damaged property will be charged to the parent/guardian. No refund of the program fee will be provided to participants removed for behavioural reasons.
What is MQ's sun safety policy?
It is expected that children bring a hat, drink bottle, and have sunscreen (SPF30+) already applied and protective clothing, such as long sleeve. All items should be clearly labelled with the child’s name.
Who do I contact for any queries and feedback?
Please direct all of your queries and feedback to the School Sport & Program Coordinator at firstname.lastname@example.org, or call (02) 9850 7636.