Adult program FAQs

Adult program FAQs

Do you offer trials or assessments for programs?

Yes, you are entitled to one free trial for the gymnastics program.

Do classes run on a term basis?

Classes run on a perpetual basis, they do not break for school holidays (excluding the Christmas period) meaning you are able to join the program all year round. A minimum of twelve weeks commitment is required when joining the program.

When are lessons held?

Please speak with the Programs Administration Desk of the relevant area for a current timetable of the program session times, and availability.

What happens if I miss a lesson?

Swimming: Members in the swim program can accrue two missed lessons during the school term to receive discounts in the Swim Vac program in the relevant holiday period.

Gymnastics: Members can receive up to two make up lessons per school term. Conditions apply.

Martial Arts: Members are unable to accrue make up lessons or credit for missed lessons.

How do I claim a missed lesson?

To claim a missed lesson, you must first advise the administration desk of non-attendance at least twenty-four (24) hours prior to your regular class. Members that do not advise that they will not be attending their lesson will not be eligible for a make-up class.

To redeem a missed lesson, you must ring within twenty-four (24) hours of your desired attendance to see if any spaces are available. Make-up lessons are subject to availability and cannot be guaranteed on the preferred day/time. You must claim your make-up lesson within the three months’ period.

When can I redeem my missed lesson?

  • 1 January – 31 march
  • 1 April – 30 June
  • 1 July – 30 September
  • 1 October – 31 December

Terms and conditions:

  • Missed lessons are not transferable from one period to another and do not carry over.
  • Missed lessons that are not claimed will be forfeited and are subject to availability.
  • Members must advise of non-attendance to be eligible for a make-up.
  • Missed lessons cannot be redeemed in other program components of multi-memberships.
  • Missed lessons are not claimable once cancelled from gymnastics classes.
  • For medical absences within twenty-four (24) hours of a class a medical certificate must be supplied in person or via email prior to the missed class.

I am going away on holidays, can I suspend my membership?

Unfortunately we do not offer suspensions. If you are going away on holidays we do suggest you cancel your program membership and then re-join when you return.

What happens after my minimum 12 weeks?

After your minimum 12 weeks has finished, your membership is ongoing until you choose to cancel.

How do I cancel my membership? 

After the minimum 12-week term has been completed, members can cancel with 15 days' notice. A cancellation form must be completed and submitted to the program administration desk.

Do you have another payment method besides fortnightly direct debit?

No, the only payment method we offer is ongoing fortnightly direct debit.

What do we need to bring to lessons? 

Swimming:All swimmers must wear a swimming cap while in the pools. It is advised that you should also wear goggles to avoid any eye irritation.  Swimming caps, goggles and swimming costumes are available for purchase at the retail outlet at the Member Engagement Desk.

Gymnastics:Adult gymnasts should wear comfortable sport clothing.  Tights, shorts, t-shirts and singlets are appropriate attire.  All participants are to have their hair tied back and no jewellery is to be worn to classes. Clothes should be tight fitting as lose clothing can be dangerous during gymnastics activity

Is the swimming pool open through winter?

Yes. Swimming is not just a summer sport. To ensure you get the most out of your swimming lessons, it is recommended that swimming be continued through winter to ensure continued improvement and reinforcement of skills.

More questions?

Couldn’t find what you were looking for? Please call (02) 9850 7636 or fill out our form.

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