Terms and conditions
Sport and Aquatic Centre
7-day access pass/one day access pass
- One pass per person and non transferable
- Cannot be redeemed if you currently hold, or have held a Macquarie University Sport and Aquatic Centre membership in the past 60 days
- No suspension option available during the 7 days
- No access to Small Group Training
- No Fitness Starter Pack
- Is subject to the expiry date listed on the pass
- Must be used for 7 consecutive days (7 Day Access Pass only)
Health Club programs
Weight Loss Warriors
Refund policy – Cancellation
requests for the Weight Loss Warriors program must be made in writing to
the Health Club team leader more than seven days before the program
commencement. If approved, there is a cancellation fee of $10.00.
Medical cancellations - A medical cancellation will be available where a member has a medical condition precluding participation in the Weight Loss Warriors program. Medical conditions include prolonged illness, hospitalisation, broken bones and contagious diseases. The member must contact the Health Club team leader within 14 days of incurring the medical condition, and provide a supporting medical certificate covering the refund period.
The Weight Loss Warriors program must be paid in full at the time of the booking. We do not offer any discounts for missed sessions.
Yoga Boot Camp
Refund policy – Cancellation requests for the Yoga Boot Camp program must be made in writing to the Health Club team leader more than seven days before the program commencement. If approved, there is a cancellation fee of $10.00.
Medical cancellations - A medical cancellation will be available where a member has a medical condition precluding participation in the Yoga Boot Camp program. Medical conditions include prolonged illness, hospitalisation, broken bones and contagious diseases. The member must contact the Health Club team leader within 14 days of incurring the medical condition, and provide a supporting medical certificate covering the refund period.
Refund policy – Cancellation requests for the Fit 360 program must be made in writing to the Health Club team leader more than seven days before the program commencement. If approved, there is a cancellation fee of $10.00.
Medical cancellations - A medical cancellation will be available where a member has a medical condition precluding participation in the Fit 360 program. Medical conditions include prolonged illness, hospitalisation, broken bones and contagious diseases. The member must contact the Health Club team leader within 14 days of incurring the medical condition, and provide a supporting medical certificate covering the refund period.
The Fit 360 program must be paid in full at the time of the booking. We do not offer any discounts for missed sessions.
All membership conditions have been established to ensure maximum enjoyment and usage of the Centre by all Macquarie University Sport Members. On acceptance by the Centre of this agreement, you will be referred to as a "Member" and have the usage rights and obligations as set out below. The term "parent" hereon will refer to the legal parent or guardian of the child or children to whom "membership" is bestowed upon.
Children's programs terms and conditions
Membership commences on the date stated on the membership application. The member must present their membership card or photo identification to gain entry. A $2.00 fee will be charged to replace lost or stolen membership cards. Membership is personal to the "Member" and memberships cannot be assigned or transferred to another person. The General Manager, or their nominated representative, reserves the right to cancel this membership agreement and request return of this membership card at their discretion. The minimum term for Swim School, Born to Move, Martial Arts and Gymnastics Memberships are twelve (12) weeks from the first lesson.
Macquarie University Sport will use your personal information to advise operational changes, account queries and promotional information. If you prefer not to be contacted by SMS or email please advise the Program Administration Desk.
2. LEGALLY BINDING AGREEMENT
I understand that this agreement is legally binding whether my membership to the Centre and its services is determined on a term, direct debit or casual basis.
3. CHANGES TO MEMBERSHIP
All changes to memberships, including applications for cancellation and/or refund, must be made and signed in person at the facility. Macquarie University Membership costs and inclusions are reviewed periodically. Macquarie University Sport will provide at least fourteen (14) days' notice prior to any change in membership conditions by posting such changes on our website at www.campuslife.mq.edu.au/sport or by emailing you at the contact email we have on record. It is the responsibility of the Member to ensure they notify Macquarie University Sport of any changes in their contact information. If you do not wish to accept a change in your membership fees or inclusions you may cancel your membership as per Section 6.
4. COOLING OFF PERIOD
All Macquarie University Sport Memberships are refundable during a "Cooling Off Period" of seven (7) days beginning on the date the membership agreement is signed. If you cancel your membership during the cooling off period you will be refunded the cost of your membership, less the value of any services received. The cooling off period does not apply where a membership is renewed.
5. MISSED LESSON POLICY
Mini Mac Martial Arts and Swim School members are eligible for two (2) make-up
lessons per quarter. All make up lessons are subject to availability. A Member
must notify the administration team a minimum 24 hours prior to the start of
the lesson via email or phone. For medical absences within 24 hours of a class
a medical certificate must be supplied in person or via email prior to the
missed class. Bookings must be made within 24 hours of the selected class time.
Booking cannot be made prior to this time.
All missed make-up classes will be forfeited. A maximum of two (2) make-up lessons are redeemable during a three (3) month period. Make-up lessons cannot be accrued.
1 January – 31 March / 1 April – 30 June / 1 July – 30 September / 1 October – 31 December
Non-attendance for an eight (8) week consecutive period may result in membership termination at the discretion of the relevant Program Coordinator. Attempted contact with the member in regards to membership and/or cancellation will be made via phone and/or email prior to cancellation.
6. CANCELLATIONS & REFUNDS
It is the
responsibility of the Member to cancel their membership. Non-attendance does
not warrant a refund or cancellation. After fulfilling the minimum 12 weeks,
Members must provide a minimum 15 days' notice and complete a Cancellation Form
at the appropriate Administration Desk. Cancellation Requests will not be
accepted if the Member is in arrears.
Immediate cancellations are available where a Member relocates residence more than 20km from the Centre. A refund will be available upon the provision of evidence stating the relocation and will apply from the date of provision only.
A medical cancellation will be available where a Member has a medical condition precluding participation in the membership for a minimum four (4) consecutive weeks. Medical conditions include prolonged illness, hospitalisation, broken bones and contagious diseases. The Member must submit a Cancellation Request within the first week of the lessons being missed, and provide a supporting medical certificate covering the minimum period.
7. PERMISSION TO PHOTOGRAPH
Parents wishing to take photographs or video footage of their children during lessons will need to gain prior approval from the relevant Program Coordinator.
8. AGE REQUIREMENT
Members under the age of twelve (12) must be accompanied by a parent/guardian to, during and from their lesson. Exclusions may apply for Competitive Squads. If the patron is under the age of eighteen (18), a parent or guardian is required to sign the membership agreement on behalf of the member.
9. BEHAVIOUR WITHIN THE CENTRE
Management reserves the right to refuse entry, cancel a Membership or request a
member or casual customer leave the venue if the Member does not behave in a responsible manner, is under the influence of drugs and/or alcohol or does not adhere to the Macquarie University Sport & Aquatic Terms & Conditions of Entry, Centre signage or direction from staff. Participants must wear appropriate clothing/uniform/swimwear and swimming cap when attending lessons.
10. OUTSTANDING FEES
Direct Debit Memberships are ongoing and are charged fortnightly on a Tuesday. Direct Debit payments may take up to five (5) business days to be processed. It is the responsibility of the Member to have sufficient funds available in their nominated account. The Member must ensure that the account is able to accept direct debit payments and must provide Macquarie University Sport with updated account information if the information changes. A $5.50 failed payment fee will be incurred for each unsuccessful debit, in addition to any charges by the Member's financial institution. Payments are due regardless of Centre usage. In the event of outstanding membership fees, access to the Centre facilities will be denied.
Macquarie University Sport will make reasonable contact to notify the Member if there is an unsuccessful direct debit payment. Primary communication for membership fee recovery is by post, email and/or SMS. It is the responsibility of the Member to keep their contact information current. Macquarie University Sport will implement re-debit measures as necessary to recover any outstanding fees. Macquarie University Sport will continue to debit from the nominated account without notice until the amount owing is received, regardless of membership status.
Notwithstanding the obligations detailed in section 6, if a Member has two (2) consecutive failed payments and does not make payment, the membership may be cancelled on the Monday before the next scheduled direct debit at the discretion of Macquarie University Sport Management. The amount owing may be passed on to a debt collection agency for retrieval. Any costs associated with this are at the expense of the Member. If the account frequently fails, Centre Management reserves the right to cancel the membership and deny a Direct Debit payment option. Payment queries will be responded to within five (5) business days.
11. WAIVER & INDEMNITY
I declare myself or my children physically and mentally sound and suffering from no condition, impairment, disease, infirmity, or other illness that would prevent my participation in health and fitness activities at Macquarie University Sport. I acknowledge I have been informed of the need for a physician's approval for my participation in an exercise/fitness activity. I recognise it is my sole responsibility to obtain an examination by a physician prior to involvement in any exercise program. I acknowledge I have either had a physical examination and been given my physician's permission to participate, or if I have chosen not to obtain a physician's permission prior to beginning this exercise program, I acknowledge I am doing so at my own risk.
12. VARIATION/UNAVAILABILITY OF SERVICES
The Centre reserves the right to vary, add, or eliminate from time to time any of the particular facilities, entitlements or services provided by the Centre in accordance with Section 3. I agree to accept the fact that a particular facility or service within the Centre premises may be unavailable at any particular time due to a prior booking, mechanical breakdown, fire, act of God, condemnation, catastrophe and loss of lease, or any other reason. Further, I agree to not hold the Centre responsible or liable for such occurrences.
13. OUT OF LESSON ACCESS
Swim School members are entitled to access the pools outside of lesson times. Guests of members, including supervising parents/guardians of children over six (6) years of age must pay a casual entry fee. One parent/guardian of members aged five (5) years and under is allowed entry free of charge in line with our Keep Watch Policy. Access and use of additional facilities must be paid for.