Complaints from the public

Complaints from the public

The University welcomes all forms of feedback, including complaints on its services and products. Macquarie views effective complaint management as part of its commitment to improving service provision and addressing systemic and re-occurring problems. The Complaint Management Procedure for students and members of the public can be accessed here. 

If you would like to discuss your complaint or be guided through the University's complaint management process, please contact Ask MQ on +61 2 9850 6410 or email ask@mq.edu.au. If your complaint cannot be resolved through informal resolution you will be provided with a facilitator to assist you through the University's complaint management process.

You can submit a formal complaint online here.

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